AT&T Digital LifeReviews 218

I had purchased this system on a Saturday. I went in for a cracked phone screen and was cleverly conned into the system. It all seemed legit. I got home and scoured the web for reviews. Glad I did. I called them to cancel on Monday, I waited for 15 minutes before getting another sales person. I explained why I wanted cancel, and price was a factor. He kept me on the phone for 40 minutes, trying to offer me discounts after discounts. He said he couldn't believe I didn't want these "generous" offers. At this point my blood was boiling. I kept my calm and kept repeating myself, I simply wanted to cancel, please cancel. He finally agreed to cancel. He then mysteriously had computer problems and had to reboot, put me hold even longer. After awhile he said it was cancelled and that the equipment hasn't been shipped yet and will cancel that as well. After an excruciating call he said it was all cancelled and we hung up.

Tuesday, I received an email saying the equipment has been shipped to my home. Confused, after being told it was cancelled, I called again. I was on hold for 15 minutes before being connected to someone. I explained, bluntly, what happened and reiterated I did not want another sales pitch. He was actually nice and checked my status, (while muttering about more offers). It was never cancelled! Nothing, not even the install date! I became furious. I demanded it be cancelled and I better receive a confirmation. He apologized for this and put me hold again while he cancelled it. I was on hold for another 5 or so minutes. He assured me that it was cancelled and when I receive the equipment to return to sender or to open them up and place return labels on them and send them back. We hung up and I received a confirmation email of cancellation.

Now I have to wait until I get the packages and waste more of my time returning them. This is not a system you want and definitely not a customer service you want. There are too many negative reviews and too much fine print to sift through. Stay away from this hassle and research a different company to get a better home security system(which I'm doing now).

I worked for the company that ATT outsources their Customer Service to for a short time. The sales practices that we were forced to use were Deceptive and Dishonest! I am in the process of reporting them to the FTC and attorney General for their policies and practices. STAY AWAY from This company for your Home security needs!

Worst company ever to deal with. Made a disaster of the install at my house. Wires everywhere. I have 1 plug on my laundry room to plug my washer and dryer into... they took one for the alarm system... what did they think I was going to do? Only use the washer OR the dryer?! Wtf! And I called them immediately to take the pos system out... and they sent me a freaking bill for monitoring for a month! And do not expect anyone to answer the phones or return you call!

I purchased the home automation and security package from AT&T after a recent break-in. I got all the bells and whistles and wanted and wanted an itemized bill so I could see exactly what I purchased, I agree to a price and made a few small changes day of based on what worked in my home. I wanted to see a final bill and they couldn't provide it to me. It turns out that some of the swapping that was done wasn't honored and they charged me than expected. At Nearly $1000, you should be able to provide details on what was agreed to and details on a bill. Now I just get random bills with no details. I think AT&T needs to work on their billing practices before I would recommend this service to anyone.

Also, the video cameras are either super sensitive to light or really small movements all the way on the street even after setting the motion sensor range. If you reduce the sensitivity, they don't record the videos at all. I was getting tons of notifications each day until I turned it off.

What a joke. I called to get a cracked screen fixed on my phone. I ended up with a new phone and this security system. I love the phone but... I did not know what I was signing up for, did not know I had two weeks to cancel, didn't get the bill until three weeks later, convenient. The woman talked so fast, shot so many numbers at me, I thought I was getting a system for free and few dollars a month added to my bill. Well, as we all know, this is not true. I already had an ADT system in but I felt montly fees too high. I called and she put me on hold and then came back and said there is nothing I can do about it since it is over two weeks. She put me on hold for a long time like she was trying to get me help. RIGHT!
BTW, I didn't want the garage door system. I already had an electric garage door. They failed to tell me it was in one of the boxes so I threw it away. I cannot get out of it for two years or pay $700 plus they probably will want the merchandise they installed for free! And I would have to pay to have someone uninstall it and pay for S&H. Please read reviews. I always do before purchasing anything but didn't due to her talking so fast, shooting numbers at me and a poor choice of mine. Good luck with your choice. This is just my experience.

I never spend the time to rate a company; however, my experience has been horrible and I want to share. When I ordered the service I explained that I would be moving in 6 months. I was assured that there would be no additional fees to move the service and I would continue in the 2 year contract.

The day before my move I had an appointment with Digital Life to uninstall the system. After I waited the 3 hour window and no one showed up, I called and waited 45 to speak to a representative. I was advised that the driver was on his way and would call me. No one showed up and no one called.

I called again the next day. The customer service representative told me they had to have their equipment before I left. He told me to unscrew the keypads and cameras and bring them with me! I advised I hardly know how to use a screwdriver. They could not get an installer out to my house before I closed because the next day was a holiday.

I spent two + hours on the phone, AT&T cancelled the service I had at my old service (18 months left on the contract) and created a new account without my permission. I was advised I had a new account number and did I want to write it down? At this point, I wanted to cancel after all the hassles. Under my first contract, the cancellation fee was approximately $500 and under the "new" contract $700+.

I felt I should only pay the cancellation fee for the account I agreed to set up. Instead of cancelling the new account, I received emails after we hung up indicating they sent new equipment to my new home.

At the moment, I am sitting here on hold with AT&T for the last 60 minutes just trying to get a customer service rep on the phone.

AT&T is new to the security system service. My advice IS TO STAY AWAY at this time. I have wasted over 7 hours with them over the last week and my only consolation is an early termination fee because they missed the appointment to remove the equipment. Not only that, but they are charging me the higher cancellation fee for the "new" account. Ridiculous.

As a former installer of AT&T digital life please allow me to be very frank with all who read this.
The system itself is no where near what it costs. I installed the system in many homes in NY and NJ. If you dont get good 4G cell phone service in your area, then dont bother purchasing the system. Secondly, AT&T only wants your hard earned money. Sales associates will tell you everything you want to hear but not what you need to hear. Ive done installs in homes where customers were promised everything under the sun upon purchase. When I arrive at the home to begin the walk thru before I begin to install anything, the customer not only doesnt have what they paid for, they sometimes are asked by sales to purchase more equipment to meet there needs. The system is flawed, the sales associates are vampires, the equipment is NOT wireless as promised, the cameras do not record 24 hrs a day, and the company as a whole needs to give everyone there money back.

AT& T are the communication people. I have them for all my services, including Alarm with Digital Life, cell phone, home phone, DSL, U-Verse, etc. My only complaint is Digital Life in that it is having problems alarming my shed door. Why that one is malfunctioning I don't know. However I had Bright house a Cable Alarm Company and they sucked, ADT was good, but AT&T is the latest and best to me. They are innovative, however, this one problem almost made me give them the boot and go back to ADT. Fix it AT&T, what is wrong with your people? Also some of your people have no idea what is going on and that bugs the hell out of me. Usually the night shift. Mostly morons. Some should be fired for the bull$#*! they say to me. I am keeping it all logged in. Their techs are 99% great, but they have issues on equipment. My shed has valuable things in it and they said well we can't alarm it, its too far away from house. I said, ADT alarmed it? Why not you guys?

I have been with them four months now. I am trying to get out of the contract! Nothing they said was true. The cost is 25 percent higher than advertised. It was not compatible with any of my existing equipment. It requires internet usage. The camera system is not as good as my free monthly night owl system I had. They charged me over $600 for equipment and installation and the cheapest monthly plan they will give me is $50. 00. 11/20/2014

I just want to change my review rating from a 2 to a 10 now that I have recieved my new unit and have talked to several ppl over the phone with their company. I had a lady call me personally to try and fix any problems that I went thru and they even credited my bill for the time I was down! They really went above and beyond to get any problem resolved so far! We are still working and trying new things with the cellular serv because I am no getting a good reception inside my home. But ATT Digital Life is a fine company to deal with! I am staying with them as long as I'm alive because they are cheaper and better than any other provider that I have talked with and tried to deal with! So yes thank you ATT Digital Life for your help and I appologize for jumping the gun and not getting ahold of the right ppl to deal with! You have made me again a proud and happy customer!

My dealing with ATT Digital Life has been positive. I went to a local ATT store in Merrick. LaMar Gilmore, the Salesmanager was on top of his game and flexible with options on special. Devices had point ratings and you could trade around sensor and monitor quantities etc. Install Tech showed on time, installation went smoothly. He briefed me on system, been a week with no false alarms. Got the cellular option with wireless system. Just do your research and know what you want up front to get the best deals, add ons at Installation time can be costly vice making the deals and specials upfront. Set the alarm off once and they called immediately going down contacts as set up. I didn’t pick up until last contact just to see operation. Hope this helps anyone out there.

Introduced to Digital Life at the Tampa Home Show. We had seen commercials, but didn't give much thought. We were still under contract with Guardian Protection for 5 more months. Mike, the sales rep, signed us up, offering to cover the cost of 3-5 months w/Guardian by giving us "free" add on's. Always wanted home automation, so this was the ideal mix of security and that. After some misunderstandings (verified in emails), about what were getting and the costs, with Mike over the next week before our install, I contacted Zack in customer service. He convinced us not to cancel, told us the service tech would look at the emails and work it out. The install tech, Steven did just that and more. He was top notch, knew the product, worked on our schedule, and gave us the pricing I understood to be offered to us! Zack and Steven both deserve a "job very well done" vote! Steven is coming tomorrow to install the outside camera which is state of the art. I can monitor everything from my Android Galaxy S4 smartphone. 5 stars so far!

What a nightmare. First, the ATT store sales person didn't bother to tell me that each camera, each keypad used a transformer that must be plugged into a wall. I had ordered 6 cameras. NO WAY. When they got here, I told them they had to run the lines, in the wall, just like EVERY other alarm company because ATT decided to use 1995 in house electric wiring as their technology (think baby monitors and nanny cams). So my install went from one day, to 3 days. They did try to accommodate me... they hired and electrician to create 3 more quad outlets in my basement, and ran the wires to the basement. So, TODAY, is the first day the system is live... and BOTH of my outdoor cameras went offline within a few hours. I waited 45 minutes to speak with someone at ATT but no one picked up once I was placed on hold. Unbelievable. Paid over $800 for 1995 equipment that doesn't fully work... so I am giving it 72 hours for them to fix this and prove to me that a power interruption (and my broadband goes down because of it) wont interfere with the operations... or I am switching to ADT. Oh, I didn't mention I spoke to someone AT ATT and complained halfway through this process, and all he offered was 2 months free. WTF? I missed not 1, but 3 days of work to babysit the installation. The installers were great, but they were limited by the actual equipment.