MudifyReviews 432

I was sent unassembled rear shocks that have been used and sent back or refurbished it would appear. They have scoring and dings all around the mounting areas. The shocks they put top hats on are clearly unused with pristine paint and finish in the same areas. See the pictures of the identical used vs new shocks and you can be the judge.

The unbuilt shocks were loosely sliding in and out of already open boxes inside it. I took some pictures while unboxing after seeing the state of the packaging and these shocks. The box my OME springs came in had been stapled shut with the same staples used on the assembled shocks custom packaging. The seemingly used unassembled Bilsteins were in already opened boxes. Then, because those boxes had been opened already and not even taped shut, the metal bolts from the shocks had plunged through the outside box.

It was disconcerting to pick up the package in our mail room and have a bag of hardware thats supposed to be two boxes deep fall out on the floor and a loose shock come through the outside. It's ironic since their return policy states: 'Please note that if the product or its box is not in perfect and original condition, we will not accept the return, and it will be shipped back at the customer's expense.'

Finally, immediately after ordering I had a question on the weight load. I started texting with Miguel minutes after the order and he confirmed by answering my questions that medium was what I needed vs standard that I had ordered moments prior. I asked if he could change it and Miguel stopped responding. Then, the next day they shipped the first pieces of a standard load setup.

A few days later I sent a follow up question asking why the 2 inch lift only has 1.5 inch OME springs but comes with a 2 inch bump stop. It appears their kit will reduce travel in the rear. A woman told me I would be contacted but I never got a response.

Not updating my order with a simple option change minutes after it was placed and we chatted about it is disappointing. It's not what I expected after texting with a real person. Especially because this is a trivial change on their end that makes a big difference in the long term outcome on mine.

I ordered the Bilstein B8 5100 2 inch 4Runner (10-ON) Lift Kit w/ OME Springs + Front Shock Assembly for my 2021 Toyota 4Runner.The technician who assembled my front struts assembled them incorrectly, adjusting the collar for the 5100 to be in the 2" lift spot, and put OME 2884 which also provide a 2" lift. So my 2" lift became a 4" lift in the front and a 2" in the back. After paying for an alignment, then having to purchase new upper control arms, I drove it for about 1,000 miles since it is my daily driver and I needed my car. I finally did some research and discovered the front was installed incorrectly.

After 1 week of sending emails, pictures, and videos to Mudify support, the manager Eddie contacted me and stated they don't know how the assembly got messed up, but they would send me new front struts adjusted to the correct height., and I would need to send the originals back so they could use them for another customer. I was then told I would receive a partial refund on my upper control arms to pay for the next alignment I had to get since anytime you make a change to the suspension, you need an alignment. I received the front struts a few days later and was able to install them later on, shipped the originals back and provided a picture of the shipping label and tracking number.

It has been a month, and Mudify has yet to send me any sort of a refund, they stopped responding my my emails and texts, but I did get a letter in the mail from the Director of Operations, Joel Levy for 10% off my next order, which expired October 2024 - Sweet, I will definitely need to purchase a new lift for my car within the next few months...So I not only did I keep my word and send back the original struts, but I put 1,000 miles of unnecessary wear and tear on all of my other suspension components, I am out another $140 for another alignment and ~10 hours of my time for installing and uninstalling, and re-installing again. Thanks Mudify.