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mSpy

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.


mspy.com
Tallinn, Campeche, Estonia
+1793
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mSpy Reviews Summary

mSpy has a rating of 3.4 stars from 2,282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 5th among Mobile Applications sites.

This company responds to reviews on average within 14 days

We monitor reviews for authenticity

Croatia
1 review
4 helpful votes
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JUST PERFECT
December 18, 2020

A couple of times tom Malkovich rooted my phones and every time it was perfect work, even when once one of my phones was problematic but he managed to solve the problem. The whole team very professional and always ready to answer my calls. Looking forward to continue using mSpy in the future and I will certainly recommend to anyone who asks me.

Date of experience: December 17, 2020
GB
1 review
0 helpful votes
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I have purchased an annual premium subscription for an iPhone. The dashboard didn't work from the beginning, while I followed all the installation steps. No data. Called the help desk many times and told me that the dashboard isn't working indeed and that i have to use an itunes alternative called anytrans. This is not the product i purchased, and it looks like i purchased a license for this anytrance. I am trying to get a refund but every time they try to sell me a new cheap product. I just want my money back which i eligible for according to the conditions..

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 17, 2020
Italy
1 review
2 helpful votes
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Rooting Samsung S8
December 17, 2020

Very nice experience and very competent technician.
Thanks

Date of experience: December 17, 2020
Texas
1 review
2 helpful votes
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Awesome quick service
December 17, 2020

Had some problems installing, they got on it right away

Date of experience: December 17, 2020
Brazil
1 review
0 helpful votes
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My first experience is being negative
January 15, 2021

At the beginning they were very attentive, I liked the service, but when I asked for the refund, it was that I disqualified myself with the company, it's been 14 days since I requested it and they just keep messing me up and they won't refund my money, so I'm quite unsatisfied.

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 16, 2020
GB
1 review
2 helpful votes
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MSpy rooting
December 16, 2020

Great service. Fast response. Highly recommend. Thank you, Anthony Russo, for high-quality assistance

Date of experience: December 15, 2020
Louisiana
1 review
2 helpful votes
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Helpful chat
December 15, 2020

Very helpful chat with Lada Beech - she provided answer to questions and provided instructional video - very helpful.

Date of experience: December 15, 2020
Italy
1 review
0 helpful votes
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Dan Armstrong
December 15, 2020

Ho avuto modo di rivolgermi spesso all'assistenza mspy tramite chat. Ho trovato sempre persone molto competenti che hanno risolto i problemi ed i dubbi che avevo. In particolare ho avuto modo di chattare con Dan Amstrong che in maniera molto semplice ed esaustiva ha fugato ogni mio dubbio e ha risolto ogni problema. Ottima esperienza e spero di trovare sempre persone preparate, professionali e gentili come Dan.

Date of experience: December 15, 2020
France
1 review
0 helpful votes
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MSpy installation
December 15, 2020

Emma Clark
Très difficile pour moi, mais heureusement Emma Clark à pris les choses en mains et a tout installer je suis très satisfait

Date of experience: December 15, 2020
India
1 review
2 helpful votes
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Prompt Customer Support
December 14, 2020

Lada Beech has been extremely supportive to all my queries, I must say these people provide prompt customer support as mentioned.

Date of experience: December 14, 2020
Italy
1 review
0 helpful votes
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Molto bene
December 14, 2020

Nonostante i problemi di sincronizzazione con l'iphone di mio figlio i tecnici (Emma) si è collegato con il mio PC da remoto ed ha istallato un programma alternativo in attesa di ripristinare mSpy

Date of experience: December 14, 2020
Uganda
1 review
2 helpful votes
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Renistalltion service
December 13, 2020

Anthony was very supportive and professional during the process of installing mspy on the target phone

Date of experience: December 13, 2020
France
1 review
0 helpful votes
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Un grand merci à Dan Armstrong pour son efficacité lors de notre contact de ce dimanche 13 décembre 2020.

Date of experience: December 13, 2020
Texas
1 review
0 helpful votes
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Scam!
January 12, 2021

This is a scam. I decided to purchase the 3 month premium plan for a discount price of $39.99 a month. It then tells me I will be charged $40.00 a month and at the bottom it says "You will pay $119.99 USD". I followed through and payed with my card, only to quickly receive 3 charges all at once of $118.99 and $94.99 and $58.99! Thankfully my card company declined the charges. I tried other plans including the one month basic plan and low and behold both times I was charged an amount more than once that I was not the price on the checkout screen. As you can see om all the photos they were thankfully declined. Mspy is a scam, anyome omnhere who says differently is also a scam. I not the only person scammed by this company. My friend was also over changed and did not receive a refund or a working spyware for her android. My photos show my first purchase of the 3 month plan and my charges from my card account from the $39.99 3 month plan.

+3
mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 12, 2020
Sergey V. mSpy Rep
over a year old

Dear Customer,

We regret to hear about your experience.

Please provide your customer information so we can identify your account and provide an efficient solution as soon as possible.

Thank you,
MSpy Team

Connecticut
1 review
2 helpful votes
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Awesome
December 12, 2020

Good app Alex Scott excellent representative... never had any issues

Date of experience: December 12, 2020
Mexico
1 review
0 helpful votes
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Excelente
December 12, 2020

Muy bien la instalacionde la aplicacion por el agente i

Date of experience: December 12, 2020
Texas
2 reviews
9 helpful votes
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Best Service Ever
December 12, 2020

I tried to download update service and could not so Emma took the time to walk me through it was very patient in the most kindest rep I ever had because of that I will always be a lifetime customer in refer many people to you.

Date of experience: December 11, 2020
Florida
1 review
2 helpful votes
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MSpy installation
December 11, 2020

Emma Clark, was very helpful and did a great job get my phone set up. Thanks Emma Clark

Date of experience: December 11, 2020
Estonia
1 review
3 helpful votes
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Fast and high quality work
December 11, 2020

By mistake, a payment was made to another number, asked for help and an operator named Alex Scott solved this problem within a few minutes.

Date of experience: December 11, 2020
Georgia
1 review
2 helpful votes
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Reinstalation challeges
December 11, 2020

Program had to be reinstalled others were not able to do. Emma did quick, efficient where others quit so. Thank you!

Date of experience: December 11, 2020