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mSpy

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.


mspy.com
Tallinn, Campeche, Estonia
+1793
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mSpy Reviews Summary

mSpy has a rating of 3.4 stars from 2,282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 5th among Mobile Applications sites.

This company responds to reviews on average within 14 days

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Ireland
1 review
4 helpful votes
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Excellent
December 29, 2020

My experience was excellent. The technician clearly knew what he was doing. Every step was broken down into language that I could understand. The technician was very patient.

Date of experience: December 29, 2020
Italy
1 review
2 helpful votes
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Assistenza
December 28, 2020

Avevo un problema con l'installazione dell'applicazione, sono entrata in chat e grazie alla cordialità e all'efficienza di Anthony Russo ho risolto subito il problema.
Grazie

Date of experience: December 28, 2020
California
1 review
1 helpful vote
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I have been working for over a week to get this service to work. Now trying to get my refund wish me luck as they do not respond that quick.

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 28, 2020
Sergey V. mSpy Rep
over a year old

Dear Customer,

We regret that the application was beyond your expectations.

Our Billing Department did confirm that the Full refund has been successfully processed in your favor.

All refunds are processed by our billing processor and once the refund is issued you will receive a corresponding notification with the necessary details.

Should you have any questions, please contact us.
Kind regards,
MSpy Team

Panama
1 review
5 helpful votes
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Great assistance from technician
December 27, 2020

It's strenous, I could nto have done it by myself, but Emma Clark, who was my assistant from Mspy did a very good job and was patient with me.

Date of experience: December 27, 2020
Texas
1 review
4 helpful votes
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Great Service!
December 26, 2020

Hello, I would like to give my thanks for all MSPY group, specialty to EMMA CLARK the support and assistance was GREAT, I will recommend with all my friends and family.

Date of experience: December 26, 2020
Sweden
1 review
5 helpful votes
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Top service
December 26, 2020

Top service from Tom, very detailed guiding and understandable.

Date of experience: December 25, 2020
France
1 review
2 helpful votes
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Problème sur l'application
December 25, 2020

J'ai eu pas mal de soucis avec l'application qui ne fonctionne pas. Aujourd'hui Anthony ROUSSO fait le nécessaire sur le téléphone cible qui le met à jour, en fonction correctement afin d'avoir un visuel sur le téléphone cible sur tous. Le contact par mesesur l'application et j'ai été correctement et très bien accueilli.

Date of experience: December 24, 2020
Ukraine
1 review
0 helpful votes
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Always ready to help
December 24, 2020

MSpy has an amazing Customer Care department where people are always ready to help 24 hours a day and 7 days a week. Also I had some troubles with installation (This app should be installed on the device that you want to monitor, not on your own) and after I met Payton Bryant from customer support, my app tarted running perfectly, thank you, Guys!"

Date of experience: December 23, 2020
Italy
1 review
1 helpful vote
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Sempre pronti ad aiutarti
December 22, 2020

Sono molto contento del servizio. Payton Bryant tecnico molto esperto.

Date of experience: December 22, 2020
Italy
1 review
3 helpful votes
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MSpy installation
December 22, 2020

Emma Clark, ha eseguito un rooting complesso con professionalità e cortesia, guidandomi nelle operazioni che competevano all'utente. Quando ho attivato l'abbonamento premium e poi il servizio massistance avevo perso le speranze di riuscire a raggiungere l'obiettivo perché purtroppo ho ricevuto informazioni sbagliate che mi hanno avviato a comprare uno smartphone non compatibile, pertanto ero seriamente intenzionato a richiedere il rimborso. Emma Clark mi ha rassicurato e risolto il problema. La spesa che ho sostenuto per massistance è anche troppo bassa per tutto il lavoro che ha svolto, ci sono volute circa 2 ore. Complimenti!

Date of experience: December 22, 2020
Illinois
1 review
6 helpful votes
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My 11-year-old son went abroad for a student exchange program for a couple of months. Obviously I was quite worried since I could not oversee anything. MSPY made all the difference. I found the location tracking feature especially useful. Helped me sleep at night in peace! 5 Stars!

Date of experience: December 22, 2020
Chile
1 review
1 helpful vote
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Buen servicio
December 22, 2020

El señor Anthony Russo me brindó un muy buen servicio, rápido y eficiente. Ademas de ser amable. Que bueno que hayan personas con este espiritu de servicio trabajando aqui.
Felicidades y sigan entregando este servicio de calidad
Muchas gracias

Date of experience: December 21, 2020
New York
1 review
2 helpful votes
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Mspy
December 21, 2020

Support was very helpful in explaining how to use the product.

Date of experience: December 21, 2020
France
1 review
2 helpful votes
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Customer service
December 20, 2020

Just want to say that Anthony and the previous persons that helped are very nice people and generous as a person and competent.

Date of experience: December 20, 2020
New York
1 review
3 helpful votes
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mspy.com
December 20, 2020

Purchased mspy just to try for one month for my son's phone who was dealing with extreme bullying and abuse at school, without it I doubt such a quick resolution would have been the case. I cannot say enough how much, for my circumstance, this product does was it says.
Viewing time stamps on picture texts and the location to pick him up if danger had occurred helped keep me relieved during the day while at work.
Over the course of using the product I ran into an issue with the gps tracking not continuing to keep record on the specified intervals but when I contacted the support team they issued instruction and was able to be solved with ease and in a timely manner.
While I have not used a competitors product the 3 people currently using that I've recommended this product to have told me it's far superior with better support and much easier to use.
Please if you were considering purchasing make sure you check with a team member so they can best help you pick out what works best for you.

Date of experience: December 20, 2020
Illinois
1 review
6 helpful votes
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It made me sleep soundly.
December 20, 2020

I was very worried about my children, luckily I discovered Mspy, honestly I didn't even know there were apps like this. Now I am infinitely calmer, I could see by checking whatsapp chats that I don't have to worry. I had small difficulties solved with the help of technical support at the beginning. I repeat, this app allowed me to be much quieter.

Date of experience: December 20, 2020
Spain
1 review
0 helpful votes
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Perfecto
December 20, 2020

Todo muy rapido y perfecto.
Todo te lo gestionan ellos y tu practicamente no tienes que tocar nada.

Date of experience: December 20, 2020
Washington
1 review
1 helpful vote
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Customer support
January 18, 2021

After talking to 3 different people emma Clark finally got the app installed on my phone. I still can't log in to the site to monitor tho. So another 3 hours of trying to get support and I may actually be able to use it.

Date of experience: December 19, 2020
France
1 review
0 helpful votes
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Bon travail
December 18, 2020

Tres satisfait playton bryant bon travail et compétant

Date of experience: December 18, 2020
Italy
1 review
0 helpful votes
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Voto buono
December 18, 2020

Il servizio che offre è molto disponibile e competente. Mi sono trovato bene e con payton bryant un loro collaboratore abbiamo risolto tutte le funzioni in breve tempo.

Date of experience: December 17, 2020