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mSpy

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.


mspy.com
Tallinn, Campeche, Estonia
+1793
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mSpy Reviews Summary

mSpy has a rating of 3.4 stars from 2,282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 5th among Mobile Applications sites.

This company responds to reviews on average within 14 days

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Germany
1 review
0 helpful votes
Follow Karry F.
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I was shocked to realize the person I thought of as my reliable son had actually gotten into online gambling. Then, one day when all our secret savings were gone and he seemed suspiciously anxious, alarm bells started ringing in my head! Thankfully mSpy allowed me a way to check his messages without having direct access or permission - it saved us from an even bigger disaster before it became too late for redemption.

Date of experience: March 17, 2023
Germany
1 review
0 helpful votes
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Parents can have peace of mind
March 17, 2023

With Mspy, parents can have peace of mind knowing where their child is and who they're interacting with. Not only that but the ease-of-use leaves other spy apps in its dust! It's even undetectable by the user making sure no predators are involved. Plus helpful tech support is just a call away should any questions arise - this one comes highly recommended from many happy customers!

Date of experience: March 17, 2023
Germany
1 review
0 helpful votes
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Be careful with auto prolongation
March 17, 2023

After buying a one-month subscription for the service, I decided to give it a test run. To my surprise – and dismay! - an additional 30 dollars was unexpectedly debited from my card due to automatic renewal. But despite this hiccup, the application proved itself quite useful: showing history in browser and blocking sites as needed for children's safety too. If you do decide to use it short term however, just remember: don't forget to disable auto-renewal before your trial period ends or there might be more unexpected charges down the line!

Date of experience: March 17, 2023
Romania
1 review
0 helpful votes
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I would like to set the context first: my target phone was listed on their website as supported, i had 50GB free storage and a stable 5g wifi connection.
The app is causing lag, it does not save the conversations properly and it even mixes the message senders. After locking and unlocking whatsapp, it remained stuck and the website was saying "error contact support". After requesting a refund in less than 24 hours they rejected it saying that I have to talk to their tech support team and they will solve my problem. I have to mention that their billing team responds only once a week. This company is a scam.

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 17, 2023
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

Germany
1 review
0 helpful votes
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Amazing app
March 17, 2023

My experience with the mSpy team has been nothing short of amazing! They had a few bumps in the road, but quickly got to work on providing solutions - and their customer care department deserves all five stars for being so helpful and giving such great guidance.

Date of experience: March 17, 2023
Germany
1 review
0 helpful votes
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Work auto prolongation
March 17, 2023

I recently tested out a service for one month, but the auto-renewal feature took my subscription further. After using it though, I'm happy to report that this application is an awesome tool! It tracks all your browser activity and even has parental controls - making sure kids are only accessing kid friendly sites. But if you're just kicking tires & don't plan on sticking around longer than expected; be sure to remember to turn off the auto-renew before time's up so as not getting any surprise charges in the end!

Date of experience: March 17, 2023
Germany
1 review
0 helpful votes
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We recently needed help with some tricky tech tasks, but we were impressed and thankful for the awesome support that came our way! Rooting and microphone listening made easy thanks to their expert assistance.

Date of experience: March 17, 2023
Germany
1 review
0 helpful votes
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Good enough app
March 17, 2023

They got the job done quickly and efficiently, no nonsense!

Date of experience: March 17, 2023
Germany
1 review
0 helpful votes
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A source of information
March 17, 2023

Mspy amazed me! It uncovered so much helpful information that, without it, I would've been totally in the dark about.

Date of experience: March 17, 2023
Germany
1 review
0 helpful votes
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Great customer service
March 17, 2023

After running into some trouble with this app, I was ready to give up. But then I reached out for help—and I am glad I did! The support team went above and beyond to sort it all out; the issue wasn't even on their end. Eugene, in particular, was an absolute lifesaver! Despite initial hiccups, this app genuinely delivers excellent results — who knew?

Date of experience: March 17, 2023
GB
1 review
0 helpful votes
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After going through various software this seems the best at the time, check the compatibility guide and it seemed ok, how ever after buying the subscription for 1 year and trying to install the software, only to be told that the features needed would not work on my daughters Iphone and there is no fix. I have requested a full refund only to get a negative response. DO NOT BUY

Date of experience: March 15, 2023
Brazil
1 review
0 helpful votes
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Briana Molligan was very upfront and helpful... She stayed until the end and helped me understand the process. Excellent professional!

Date of experience: March 14, 2023
Peru
1 review
0 helpful votes
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I had an issue I had no idea how to fix, got in touch with them, Dolores Moore was very kind and went above and beyond to help me to fix it. She was very caring, patient, and detailed when explaining the many procedures I had to execute. I'm very happy, and most importantly, I'm resting easy now because I know she got my back.

Date of experience: March 13, 2023
Ireland
1 review
0 helpful votes
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Excellent service from mSpy
March 13, 2023

Needed help to get set up and the agent Briana Molligan was so patient and helpful got me up and running even though it took a long time due to space issues on my PC

Date of experience: March 13, 2023
France
1 review
0 helpful votes
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Briana Molligan
March 13, 2023

Briana Molligan très bon service client simpa prend le temps de vous écouter et vous aide bien dans vos démarches

Date of experience: March 13, 2023
Indonesia
1 review
9 helpful votes
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As a parent of a teen, I understand how difficult it can get to keep tabs on their lives. This app has been an absolute lifesaver - not only am I able to have more control over my daughter's phone usage but also access his school life and the people he connects with each day. It brings me so much comfort knowing that this tool is helping ensure he remains safe! Thanks for creating such an amazing resource :)

Date of experience: March 11, 2023
Peru
1 review
0 helpful votes
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I had an issue with photos and got in touch with their live chat support, Karl got the handle, and solved the problem in minutes. I appreciate the super fast response, and ability to solve the problem at hand.

Date of experience: March 10, 2023
New York
1 review
0 helpful votes
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Mr
March 8, 2023

Briana Molligan, helped me a ton in setting up mSpy on two devices. She was very patient in walking me through the full setup and completed the installation on both of my Kids devices. Thanks Briana

Date of experience: March 8, 2023
Argentina
1 review
0 helpful votes
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Briana Molligan was very helpful and solved the issue. I had problems installing the app and she had a lot of patience and was really helpful.

Date of experience: March 8, 2023
India
1 review
0 helpful votes
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Very Nice Support from mSpy
March 8, 2023

I got very nice support from mSpy from starting to till Installtion."Briana Molligan" has done excellent, quick Installtion. Thank you very much Briana Molligan & mSpy Team.

Date of experience: March 8, 2023