Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of mSpy

mSpy

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.


mspy.com
Tallinn, Campeche, Estonia
+1793
See all photos
How would you rate mSpy?
grey stargrey stargrey stargrey stargrey star

mSpy Reviews Summary

mSpy has a rating of 3.4 stars from 2,282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 5th among Mobile Applications sites.

This company responds to reviews on average within 14 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Tomas G.
Unfollow Tomas G.
Share Review
Report Review

Helps to build a relationship
April 21, 2023

We all have insecurities and doubts in our relationships. Sometimes we just need that extra reassurance that our significant other is being honest with us. That's where the app comes in. I used this app to monitor my girlfriend, and to my surprise, she was completely honest with me. It gave me a sense of calm knowing that I could trust her words and actions through the app. It's not about being controlling or invasive, but rather about building trust and strengthening the bond between us. Thanks to this app, I can now stop worrying and focus on building a happy and secure relationship.

Date of experience: April 21, 2023
GB
1 review
0 helpful votes
Follow Devid H.
Unfollow Devid H.
Share Review
Report Review

Mspy gives me the peace of mind
April 21, 2023

As a parent, Mspy gives me the peace of mind that my child is only viewing content suitable for their age. I'm able to block any apps or websites deemed inappropriate - so they can surf safely!

Date of experience: April 21, 2023
GB
1 review
0 helpful votes
Follow Piter Q.
Unfollow Piter Q.
Share Review
Report Review

Good sales department
April 20, 2023

It was a breeze dealing with this friendly and helpful sales department - my problem was taken care of in no time at all! Big thanks for their assistance.

Date of experience: April 20, 2023
GB
1 review
0 helpful votes
Follow Ban W.
Unfollow Ban W.
Share Review
Report Review

Children grow up very quickly
April 20, 2023

Thanks to mspy, I found out my 7 year old was being exposed to content that wasn't suitable for him. And while it's a relief knowing she'll be safer going forward, nothing can beat the feeling of wishing you'd been more proactive sooner.

Date of experience: April 20, 2023
GB
1 review
0 helpful votes
Follow Jessica P.
Unfollow Jessica P.
Share Review
Report Review

Before I started using mspy, my 10-year old had access to things far beyond his age. It's a pity that it took me so long for me to find out about the dangers he was exposed to - but now I can rest assured knowing that the app is there providing an extra layer of protection!

Date of experience: April 20, 2023
GB
1 review
0 helpful votes
Follow Henry J.
Unfollow Henry J.
Share Review
Report Review

With Mspy mobile phone monitoring software, I get the opportunity to stay connected to my children's digital world and that provides me with an incredible sense of security! It helps ensure their safety online and gives me peace of mind.

Date of experience: April 20, 2023
Canada
1 review
0 helpful votes
Follow T D.
Unfollow T D.
Share Review
Report Review

Very helpful staff
October 7, 2023

Alex Scarn was able to relieve me of any worries when i had a question. He answered me in just a couple minutes and explained that what i was seeing was normal and unrelated to their service.

Date of experience: April 18, 2023
Romania
1 review
2 helpful votes
Follow Stamate A.
Unfollow Stamate A.
Share Review
Report Review

They are scam
May 15, 2023

They refused my refund even if I am etitled to a refund by EU law. I haven't even used their app because it did not meet my requirments. They have misleading features on website and after you pay, you see that those features work only with both phones connected to the same wifi network. I also made written complain to authorities about this scammers. Do not buy anything from them.

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 15, 2023
Sergey V. mSpy Rep
over a year old

Dear Stamate,

We apologize for any inconvenience you have experienced regarding your refund request. We understand your frustration and the importance of ensuring compliance with applicable consumer protection laws.

While we strive to provide accurate information on our website, we acknowledge that there may have been confusion or misunderstandings regarding certain features and requirements. We apologize for any inconvenience caused by this.

We take your feedback seriously and appreciate you bringing this matter to our attention. We will review and assess our website content to ensure clarity and accuracy in describing our app's features and functionality.

Regarding your refund request, we recommend continuing to engage with our customer support team to discuss your specific situation and explore potential resolutions. They will assist you in understanding our refund policy and ensuring that your concerns are properly addressed. You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

Texas
1 review
0 helpful votes
Follow Thomas O.
Unfollow Thomas O.
Share Review
Report Review

This is a big scam DO NOT PAY
May 15, 2023

I paid for service and never got to use it bc the page sent me to another company page but come to find out they can't do what they say then got a million reasons why they won't refund you after they say they can do this and that but can't do nothing but take your money do not waste your time or money

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 15, 2023
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

Australia
1 review
0 helpful votes
Follow Fatima Y.
Unfollow Fatima Y.
Share Review
Report Review

Customer service
October 7, 2023

Hi the sales rep I dealt with is Alex scarn and his customer services was very helpful and prompt and answered all questions thouroughly

Date of experience: April 14, 2023
Japan
1 review
0 helpful votes
Follow NAOMI X.
Unfollow NAOMI X.
Share Review
Report Review

素晴らしい
April 13, 2023

Mspyのカスタマーは素晴らしい
困ったら時はたすけてくれる、
感謝しています、いつもありがとう
親身になって対応してくれます

Date of experience: April 13, 2023
Germany
1 review
0 helpful votes
Follow Mandy D.
Unfollow Mandy D.
Share Review
Report Review

Very friendly
October 7, 2023

I was happy with the help received from the customer service chat. Namely to Anna Newman that was very helpful in finding a solution for my error in installation

Date of experience: April 12, 2023
California
1 review
0 helpful votes
Follow Laura Y.
Unfollow Laura Y.
Share Review
Report Review

Rapido servicio
April 12, 2023

Muy buen servicio, Briana Molligan, muchas gracias.

Date of experience: April 12, 2023
Mexico
1 review
0 helpful votes
Follow Jaime R.
Unfollow Jaime R.
Share Review
Report Review

Soporte técnico
April 12, 2023

Excelente la atención de Briana muy profesional en todo

Date of experience: April 11, 2023
Iowa
1 review
0 helpful votes
Follow M C.
Unfollow M C.
Share Review
Report Review

Excelent product and care team
March 27, 2023

This product is easy to use and love the amount of things you can access. I had an issue with updates and I contacted the customer care team where Briana Molligan helped me out quickly and spot on. I defenetly recommend this product!

Date of experience: March 27, 2023
Texas
1 review
0 helpful votes
Follow Janise R.
Unfollow Janise R.
Share Review
Report Review

Excellent customer service!
March 25, 2023

I had the pleasure of working with Anna, she answered all of my questions AND did the technical downloading for me! No more issues, I really recommend trying to work with her!

Date of experience: March 25, 2023
Argentina
1 review
0 helpful votes
Follow alejandra S.
Unfollow alejandra S.
Share Review
Report Review

Excelente asistencia
March 25, 2023

La asistencia brindada por Briana Molligan cumplió mis objetivos

Date of experience: March 25, 2023
Alaska
1 review
0 helpful votes
Follow Michelle Z.
Unfollow Michelle Z.
Share Review
Report Review

Love this app
March 25, 2023

Great customer service fast acting and app does what it needs to thank you briana she was great help

Date of experience: March 25, 2023
California
1 review
0 helpful votes
Follow Eva H.
Unfollow Eva H.
Share Review
Report Review

Briana molligan
March 19, 2023

Very helpful! Thank you. She did everything much faster than me.

Date of experience: March 18, 2023
Australia
1 review
6 helpful votes
Follow Vince B.
Unfollow Vince B.
Share Review
Report Review

Fraud Charge - Safety Notice
April 17, 2023

I subscribed a year ago and was never able to get it to work. I cancelled my subscription and they still charged my card without my authority. I contacted them by email and they refused to refund me regardless. Do not use these guys are you will get ripped off.

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 18, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!