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From the business
mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.
mSpy Reviews Summary
mSpy has a rating of 3.4 stars from 2,280 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 5th among Mobile Applications sites.
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It feels like I have an extra set of eyes looking out for what my kids are doing online. It's a huge relief to know that I can check in anytime and stay informed about their digital world.
Page Lank was incredibly helpful in assisting me with reconnecting my device. They explained everything clearly, ensuring I understood how to access and use the new features.
Dear Kathryn,
Thank you for the 5-star rating and for sharing your experience!
We’re happy to hear that our customer support team provided clear guidance and helped you reconnect your target device smoothly.
Our team continually strives to improve and deliver the best solutions.
If you need any assistance, we’re always here to help!
MSpy support
The live screenshot feature is fantastic! I can sort the screenshots by date, making everything easy to organize.
Dear Cedric,
Thank you for the 5-star rating and for sharing your experience!
We’re glad to hear that you find the live screenshot feature fantastic.
Our team continually strives to improve and deliver the best solutions.
If you need any assistance, we’re always here to help!
MSpy support
J'ai acheté un abonnement mSpy le 3 juin 2025, en respectant toutes les consignes d'installation. Malgré cela, le logiciel n'a jamais fonctionné correctement sur l'appareil cible. J'ai contacté le support technique à plusieurs reprises, suivi leurs instructions à la lettre, mais aucune solution n'a été trouvée. J'ai donc demandé un remboursement dans les 14 jours, comme prévu dans leur politique de remboursement en cas de problème technique non résolu. Résultat: refus total, avec des réponses génériques qui ignorent totalement ma situation. Aucune analyse sérieuse, aucun geste commercial, aucune responsabilité. Ce service est malhonnête et non fiable. Je déconseille vivement mSpy: ce genre de pratique est tout simplement inacceptable.
English: I purchased a mSpy subscription on June 3rd, 2025, following all installation instructions carefully. Still, the software never worked properly on the target device. I contacted customer support multiple times and followed all their instructions, but no solution was found. I then requested a refund within the 14-day window, as clearly stated in their own policy in case of unresolved technical issues.
The result: total refusal, with generic responses that ignored my specific case. No proper investigation, no responsibility taken, no commercial gesture.
And worst of all: I was charged over €100 in hidden fees without my consent, for "services" I never explicitly approved or requested. These were not clearly presented or validated at checkout.
This service is dishonest, unreliable, and relies on misleading practices to trap users.
I strongly advise against using mSpy — these tactics are unacceptable and borderline scammy.
Cher Enzo,
Merci d’avoir partagé votre expérience. Nous comprenons votre frustration et sommes désolés d’apprendre que vous vous sentez induit en erreur.
Nous sommes un logiciel de surveillance parentale légalement enregistré, et nous opérons conformément à toutes les lois de protection des consommateurs en vigueur. Toutes les fonctionnalités, les tarifs et les conditions, y compris notre politique de remboursement et les options supplémentaires, sont clairement indiqués sur notre site web et lors du processus de paiement.
Votre demande de remboursement a déjà été examinée par notre service de facturation, qui vous a proposé plusieurs alternatives. Si vous n’avez pas vu ces e-mails, veuillez vérifier votre dossier de courriers indésirables ou nous contacter directement à l’adresse [email protected]. Nous nous ferons un plaisir de vous renvoyer la réponse.
Nous vous remercions sincèrement pour votre retour et restons à votre disposition pour vous aider à trouver une solution.
Thomas york e mspy sono il top, un eccellente servizio clienti e un ottima applicazione, mi sto trovando veramente bene, la consiglio vivamente
Cara Elisa,
Grazie per la valutazione a 5 stelle e per aver condiviso la tua esperienza!
Siamo felici di sapere che sei soddisfatta sia del nostro servizio clienti che del software mSpy.
Il nostro team fa del suo meglio per migliorare costantemente il software e offrire le migliori soluzioni possibili.
Se hai bisogno di assistenza, siamo sempre qui per aiutarti!
Supporto mSpy
SCAM WARNING – Stay Away from mSpy!
This is by far the worst online service I have ever encountered.
I purchased mSpy expecting a working parental control app. Instead, the software did not work at all, despite following every single installation step provided by their support team. I spent hours trying to make it work on the target Android device – but it never functioned as promised.
When I asked for a refund (as their own refund policy states they must give one if the technical issue cannot be resolved), they simply refused. Instead, they offered "6 months of free service" for an app that doesn't even work. I declined, and their support kept replying with robotic, copy-paste messages that ignored my actual complaint.
I later discovered hundreds of other people with the same issue – on Trustpilot, Reddit, forums, and YouTube. Many call this a well-designed scam: take the money, delay support, and avoid refunding no matter what.
If you're considering mSpy – DON'T DO IT. Save your time, money, and energy.
I've already filed a chargeback through my bank, and I will be reporting this company to consumer protection authorities. This is not just bad service – it is deceptive business practice.
Avoid mSpy at all costs.
Dear Vugar,
Thank you for your feedback, and we’re truly sorry to hear about your frustration.
After carefully reviewing your case, we noticed that the target device hasn’t updated its data yet. Without this update, some features may not function properly. Please allow a few hours after the app installation, and the synchronization will happen automatically.
To help you, our Billing Manager has already offered you a free 6-month subscription. However, it appears that this offer was declined.
We want to emphasize that we are not a scam we are a legitimate company and take customer satisfaction seriously.
That said, we’re still here to help! Please review the email from our Billing Department with the available alternatives. Let us know which one best suits you, and we’ll gladly guide you through the setup or work toward the best possible resolution.
I recently tried the call recorder and was pleasantly surprised by how effective it is. As soon as it's set up, it starts working. I've been using it for a week now, and it's captured everything – a great addition to the toolkit.
Dear Jazzlyn,
Thank you for the 5-star rating and for sharing your experience!
We’re glad to hear that the call recording feature has been so effective and reliable for you.
Our team does its best to improve the software and provide the best solutions. If you need any assistance, we’re always here to help!
MSpy support
Viewing my child's photo gallery remotely has helped me understand more about what they're experiencing. Sometimes, pictures say more than words.
Dear Angus,
Thank you for the 5-star rating and for sharing your experience!
We’re glad to know that with mSpy, you can monitor photos on the target device.
Our team does its best to improve the software and provide the best solutions. If you need any assistance, we’re always here to help!
MSpy support
As a business owner, I use mSpy's location tracking to check on employees in the field. Sending a simple link lets me confirm their whereabouts instantly. It's accurate and has made coordination easier.
Dear Maddison,
Thank you for the 5-star rating and for sharing your experience!
We’re happy to know that mSpy’s location tracking feature is helpful for your work.
Our team does its best to provide the best solutions. If you need any assistance, we’re always here to help!
MSpy support
I decided to try mSpy after a very stressful experience – my son wasn't answering his phone for hours. I feared the worst, but his battery had just died. That's when I realised I needed something more reliable. A friend recommended mSpy, and it's honestly been the best decision I've made this year.
Dear Lisa,
Thank you for the 5-star rating and for sharing your experience! We’re happy to hear that mSpy helps you stay informed.
Our team strives to deliver the best solutions. If you need any assistance, we’re always here to help!
MSpy support
I began using the call recording function when I had concerns about someone my daughter was speaking with regularly. I wanted to make sure she wasn't being influenced in the wrong direction. The recordings gave me much-needed clarity and reassurance.
Dear Angela,
Thank you for the 5-star rating and for sharing your experience!
We’re glad to hear that the call recording function provided the clarity and reassurance you needed. It's great to know our features are helping you feel more confident and informed.
Our team does its best to provide the best solutions. If you need any assistance, we’re always here to help!
MSpy support
My son is glued to his phone, and even though I respect his privacy, I want to ensure he's not getting into trouble. The live screenshot feature helps me see what's happening in real time. I get an alert when he's online, and with one click, I can start capturing activity.
Dear Ozlem,
Thank you for the 5-star rating and for sharing your experience!
We’re glad to know that the Live Screenshot feature is helpful and keeps you informed.
Our team does its best to provide the best solutions. If you need any assistance, we’re always here to help!
MSpy support
Snapchat tracking has worked better than I expected. Even disappearing messages are saved, and I can always go back to review conversations. It keeps a full history, even if things get deleted. That level of access has been incredibly useful.
Dear Auriville,
Thank you for the 5-star rating and for sharing your experience! We're glad to hear that mSpy helped you effectively monitor Snapchat.
Our team does its best to provide the best solutions.
If you need any assistance, we’re always here to help!
MSpy support
The best part is that you don't need to physically access the phone again after setup. Once it's linked, you can monitor everything remotely. We did this when our kids got their first smartphones, and it's been a massive relief ever since.
Dear Amon,
Thank you for the 5-star rating and for sharing your experience! We're happy to hear that you can monitor the target device remotely, helping you feel safer and more at ease.
Our team does its best to provide the best solutions.
If you need any assistance, we’re always here to help!
MSpy support
Everything runs well, and I'm very happy with the service. One standout feature for me has been call recording. I can listen to any incoming or outgoing call directly from the dashboard, which is great for tracking important conversations.
Dear Eliza,
Thank you for the 5-star rating and for sharing your experience! We’re glad to know that the mSpy Call Recording feature helps you record important conversations.
Our team does its best to provide the best solutions.
If you need any assistance, we’re always here to help!
MSpy support
The reports are clear, organised, and easy to browse. As a parent balancing work and home, this makes a big difference. I don't waste time – I find what I need quickly and move on.
Dear Bianca,
Thank you for the 5-star rating and for sharing your experience! We’re glad to know that mSpy is user-friendly and helps you save time.
Our team does its best to provide the best solutions. If you need any assistance, we’re always here to help!
MSpy support
MSpy works flawlessly with my son's Android device. Updates are fast, and I've never had technical problems. I mainly rely on geo-fencing and the keylogger. I'm not trying to invade his space but knowing when he enters a restricted area or searches dangerous topics gives me peace of mind.
Dear Harry,
Thank you for the 5-star rating and for sharing your experience!
It’s important for us to know that mSpy’s geofencing and keylogger features work reliably and give you peace of mind.
Our team does its best to provide the best solutions. If you need any assistance, we’re always here to help!
MSpy support
For parents of teens who are constantly on their screens, tools like live screenshots or streaming offer a great way to stay informed and engaged without being intrusive.
Dear Angela,
Thank you for the 5-star rating and for sharing your experience!
We’re glad that features like live screenshots and streaming help you stay informed.
Our team does its best to provide the best solutions. If you need any assistance, we’re always here to help!
MSpy support
Even when there's no Wi-Fi, mSpy keeps collecting data quietly in the background. I was impressed by how seamlessly everything updates once the device reconnects. There's no lag, and all the latest info syncs instantly. This really helped when my child was away from home.
Dear Floyds,
Thank you for the 5-star rating and for sharing your experience!
We’re glad to know that mSpy works reliably, quickly, and correctly, helping you stay informed.
Our team does its best to provide the best solutions. If you need any assistance, we’re always here to help!
MSpy support
Now, I can see his movements and even check his phone battery status, so I know whether he's reachable. It really puts my mind at ease, and I don't have to keep calling or messaging all the time.
Dear Isabella,
Thank you for the 5-star rating and for sharing your experience!
We’re glad to hear that mSpy helps you monitor location and keep you posted.
Our team does its best to provide the best solutions. If you need any assistance, we’re always here to help!
MSpy support
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Dear Saenz,
Thank you for the 5-star rating and for sharing your experience!
We’re glad to hear that mSpy gives you peace of mind by helping you stay informed about your kids’ online activities.
Our team continually strives to improve and deliver the best solutions.
If you need any assistance, we’re always here to help!
MSpy support