Mr. CooperReviews 439

Like many others on here, my mortgage went to Mr. Cooper when Pacific Union Financial went out of business. Pacific Union didn't transfer my last 3 payments, November through January. When I tried to figure out what was going on, I was assured it was due to our chapter 13 bankruptcy. I told them on 15 different calls that the Chapter 13 did not involve the house. They kept telling me it's ok, your not behind and then send bills stating we're behind $1700. After the 15th time of trying to fix this my loan was sold to an even crappier company, Midland Mortgage. That's where loans go to die, with those scum bags.

Mr. Cooper reported them that I was behind $1700. I have never missed a payment in 5 years of owning my home. I call Mr. Cooper and ask why they said I was behind $1700. They pull it right up. Oh you missed November through January's payments. I have proof all payments were made and it was a transfer error. Regardless to say, now I have a lawyer to prove I have never missed a payment because Mr. Cooper company is a bunch of idiots.

Worse loan company ever. Do not ever use this company.

Let me tell you a brief story. Our home was always in my name. They bought our mortgage, we did a rifi in 2013. My husband died in 2016. After 3 years I wanted to sell. Two days before closing a defective deed was discovered. I had sold the home in 2 days, we could not close and we were promised a quick resolution, that was November 28,2018. They left out two things on the new deed, in it's entirety and with rights of survivorship. They have been covering their $#*! ever since refusing to fix what they broke. I found out after research with my title company that 3 weeks after we signed closing papers, Tamika Williams on behalf of Mr Cooper sent an urgent request supposedly at my request to change the deed. I reported it to Mr Cooper who still has no answer why it happened. I have not sold my house this error would force me into probate and we did everything to never be in probate. They refuse to discuss it with me. I am a widow it is costing me 20k a year in payments. Despicable, Shady, Unethical like the collections agency they used to be. They have paid enormous fines for errors like this and they still will not fix the error they made. I am currently hiring an attorney to bring suit against them. They have caused incredible hardship and made me ill in the process. They prey on those like me stuck and it is Wrong. I had sold all my furniture and signed a long term lease. I had to back out of that costing me thousands more. Anyone else have issues like mine? If do how did you deal with it?

I was with Nationstar Mortgage and now is Mr. Cooper. I started having problems since then, basically with the calculations they do with the payments I make and with the transaction getting the payment. To make the payments I use two bank accounts, one for regular payments and the other one for escrow and principal. For several occasions they have deducted the regular payments from both accounts. Let's say for instance that I did a mistake at the beginning, but what about the second and the third one? In the first two, I got the money returned to my bank, but the third one, I had to pay $28.00 for insufficient funds to my bank. That is not fair. I had to pay their mistake. A bank that has more money than me.
Regarding the calculation, with the previous bank I used to use the bank statement to have an idea of the next balance if a made certain payments ahead. Everything used to match, but with this one, the numbers don't match in some months. I really want to move to another bank.

Mr. Cooper is the ABSOLUTE WORST. We unfortunately our mortgage was sold to them, and they starting making my life miserable. They would call me ever day, sometimes 2-3 times a day, to harass me about payment (and we have NEVER paid late) for weeks. I called them back once, flipped out on them, and didn't get a call from them for weeks. I was finally free- then it started up all over again. Then, they call basically begging for us to refinance with them. I told them I would rather lose my house and be actually homeless than refi with them.
They still call.
Mr. Cooper is such trash.

This is a very unprofessional company that did nothing but cost me money when I was trying to refinance in order to save money. They do not communicate at all throughout the process and when they did they lied and told me everything was fine and I didn't have to pay the bill or house payment that I was refinancing ultimately causing me to get further in debt. Rosio and Filza are complete idiots and have no idea what they are doing... Making promises that they have no idea are true. If I was as unprofessional as them I wouldn't have a job at all!

When Mr. Cooper... what a lame name!... got me insurance for the house, they put the value at over 3 times what I owed, and way over TWO times what it is worth. The lady for that division, in Georgia, could not explain why they would do that, and it took me several calls just to finally get her. Of course now I have to fight my way through American Security Insurance to get their story. Multiple calls there too... just so far! We should have a class action suit against all of them.

We had the terrible misfortune of having our mortgage sold to Mr Cooper actually Nationstar, years ago. We set up bi weekly payments on auto pay to pay down our mortgage faster. The company would constantly send us impending late notices and urge us to sign up for auto pay. They would would send us emails, overnight letters, website messages. This company had set up our payments and did seem to know that we were paying every 2 weeks and in fact were paying MORE than what was due every month! NOW try, just TRY calling the customer service if you want a laugh - not if you really need to speak to someone - *******432. You will be barraged with innumerable ads for disability payments, free gift card scams, i think there was even a boner pill thrown in for good measure. This company is the trashiest POS company that I have ever had to deal with. We are now in the process of refinancing and my number one requirement of our new mortgage will be that they will NOT sell our mortgage to anyone.

If I could rate this company -******* stars I would. They are the worst, most corrupt, most horrid company I have ever dealt with. I am closing the sell of my house, we have requested the payoff so THEY CAN CLEAR THE LOAN OFF THEIR BOOKS! Its like HELLO I WANT TO PAY YOU MONEY AND YOU DONT WANT TO TELL ME HOW MUCH TO SEND YOU? REALLY?! Today was the 5th time i personally have requested it. It has been promised to me and yet to receive it. They are going to hold up my close because they cant get their $#*! together. DO NOT EVER USE THEM! I am sorry but if you can fax me a piece of paper that has been requested for over 30 days, then why are you in business. Oh that's right, your in business because you changed you name due to lawsuits and other shady business practices. If they are your mortgage company, good luck, they are the most corrupt company I have ever dealt with.

Mr Cooper is a company who is very dishonest. After fighting with them on late payments that were never late since we had paid several months a head so it couldn't have ever happened and we paid bi weekly so that they had the money early. We decided to just pay off the loan and we did. Then they lied many times saying that they sent our escrow back to us and lied about it for over 90 days. We finally call the Federal Government over consumer affairs and the AG office and had the money the next day. We a horrible company and full of $#*!. Never do business with them.

I was unemployed since 9/2018 but was able to maintain payments until 4/2019. I called them once or twice a month as a sign of good faith. I spoke with one representative early on and was told that by law I have at least 120 days before my loan goes into foreclosure. I continued to make calls letting them know that I was diligently searching for a job, but I was also told that I could not apply for a loan modification until I had proof of income. By the beginning of July 2019 I called because I wanted to make at least one payment as I had borrowed from family to get that. The rep would not accept it and said they would only accept two payments, and that I should call back when I have two payments. I got a job by the end of July and called them on July 24 to tell them that I had a job and would call in for the two payments with my first check. On July 27th, as soon as funds for my first paycheck was deposited I called Mr. Cooper to make the two payments. As of July 27th I had not reached 120 days delinquency but they refused to accept my payment and told me my loan had gone into foreclosure.

It seemed as though their only concern was making sure they got to foreclose on my home. What type of collection company refuses to take payments? I was been grossly misguided about my options and this is a serious and tragic event. They don't really care about their customers.

They're racist. End of story. There's a reason they use a black male as their "mascot" and an entire rebranding that includes "diversity" to hide behind. Any person of color, don't waste your precious time w an interview, you're their token to fulfill their diversity quota. They didn't realize they got the wrong one, their management had IT mess w my computer: logging me off randomly, glitching, erasing my desktop icons, all in my month of training because I went to the VP within the first week of working there to complain about some assistant managers coughing & clearing their throats purposely (along w other new hires) to distract & bully ppl as they walk by so I was instantly targeted as the "problematic black". Little did I know they're all in cahoots w each other w no integral, authoritative figure. There's also a reason they hire a bunch of recent college grads for the HA role, so they can shove a bunch of info down their throats in a small amount of time just to spit it out for the licensing test. No one learns or retains information like that. Extremely manipulative company. It's a game, a cult I should say. Nation star/Mr. Cooper, next time you choose to stoop so low, make sure you do it to someone who isn't so self aware or w a degree in technology. Idiots.

Mr. Cooper has no customer support, My escrow problems from Pacific Union last year still unresolved. Now I receive cancellation notices for certain companies followed by payments the next week for the same companies. When are their executives going to know how bad they are instead of looking at stock reviews? Next move is to drive to office near Dallas and camp out until resolved. Do you think they they will plug in my $#*!ter?