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MovieTickets.com Reviews Summary
MovieTickets.com has 164 customer reviews and ranks 306th in the Movie category. Common review topics include gift card, customer service, credit card.
We get a giftcard from Movietickets.com for Christmas. This company must be a scam - I tried for 3 hours to call and try to access this website - with no luck. After about 3 hours - I finally got someone - and he said, sorry the site is down and he can do nothing to help. Seriously - if you were a real company - you'd be crediting folks accounts - and printing tickets.
Take them back, they dont work! Costco is suing them now. Bought the costco pack as gifts and non will redeem
Like other buyers, purchased at Sam's and they do not work. No response from customer service when contacted, and phone number isn't working. I blame Sam's for selling these scam gift cards.
Scam scam scam! We bought $50 worth for $45 at Sams club and can't use the cards. Embarrassed that we gave this as a gift! DO NOT BUY!
Have spent the last two hours trying to get tickets and every time I click "Next" it goes to some other page on the site that it totally unrelated to what I'm trying to do. Pressing the "back" button on the browser only shows a SQL error or an error with some other mechanism of the site. At one point, I finally found myself on a page where it asked for my card details to complete the purchase. Entered details and pressed "next" - it took me back to the main page of the site as if I had just typed the address into the address bar. What a piece of $#*! of a website. I find myself wondering how the hell they generate any revenue at all considering it has proved literally impossible to purchase tickets on their site. Trash. The devleopers should be ashamed. I teach web development and this site will now be my go to on what you should NOT do as a developer. It's time for them to shut down.
I bought $100 worth of gift cards at Costco for $75 and the online purchase option does not work. I tried 2 different occasions, with multiple attempts and cannot get the promo code to work. When calling I was on hold for 10+ minutes only to be told the system is down & they could not help me buy them over the phone either. Then I was hung up on. This is a total rip off and scam. Don't buy them.
The website is one of the worst sites I have had to deal with. Charges "Convenience fee" per ticket (makes it more expensive than buying it at the theater itself). Do not support or tolerate a business like this.
Purchased 80 for 100 eGift cards from Costco but just found out that the code cannot be applied on their website. No response after input and clicking of "apply"... nada...
Some on the Internet said have to call in to redeem the code. What a hassle.
Plus the convenience fee... Will never buy any movietickets from them.
This company is such a joke! I purchased gift cards but alway have a struggle attempting to actually purchase tickets through the movetickets.com website. The codes don't apply, or I end up getting an error message, resulting in missing the movie I intended to see!
So frustrating! Plus, their customer service does nothing for these inconveniences just says - oh we'll send a report to our technical service team which then does nothing about it!
This is the 10th attempt on many separate occasions with the very same issues over the course of 6 months... back these gift cards go to Costco! Bye bye movie tickets.com, you will soon be shut down!
I attempted to purchase an e-giftcard through their website. After hitting the "Submit" button, I was taken to a page that read, "The connection has timed out," but they charged my credit card immediately. I waited 12 hours to see if the gift card would be emailed, but it never was. I called the company twice. The first time I was told they would call me back after hearing from the company that processes the electronic gift cards. Six hours later, I still hadn't heard anything, so I called again. The second representative stated she could find no record of the purchase at all. I called my credit card company. The rep there said the pending charge may fall off, but if I see it go from Pending to Confirmed to call back and they will refund me, and process the chargeback to MovieTickets (or whomever processes their online purchases.) This was my first, and last time, using their website.
I ordered tickets for an event, and needed to cancel. Unfortunately, the website doesn't offer a means to refund tickets even if I have the confirmation number or information related to the purchase.
EVERY other website has this option, yet movietickets.com doesn't offer this. It is absolutely unacceptable that a movie tickets website doesn't offer this option for the convenience of the consumer.
They worked with me. I just misunderstood their policy and got frustrated over nothing. Thank you guys for providing reasonable prices for showtimes at theaters. Thank you. :)
Tried booking tickets, on three separate occasions it said 'Transaction unsuccessful' and I received no confirmation e-mail. However, later in the day I checked my bank account and the money for one of the transactions was taken! Called their customer service - spoke to the most miserable, rude and unhelpful woman ever. She said that they can't give me a refund, and the best she can offer is to pass on my issue to their technical team. JOKE! Called the cinema itself and they were more than helpful, turns out my transaction went through ALL THREE TIMES! They offered a refund right away, though. Seriously, stay away from movie tickets, it's a joke of a company, proper scam!
This company is a scam. 1st to stole a gift card balance on a card that had never been used. Took the money from my 6 year old's gift card and we got no tickets! Used the other gift card and was charged a processing fee! For what I did all the work on their crap site! Called "Customer Service", hahahaha! What a joke! Never again. This company needs to be shut down and give everyone their wasted time and money back. Suck it movietickets.com.!
I have issues every single time I am directed here to purchase tickets. I get through the entire process, enter all information, and then get a screen that says the transaction was unsuccessful. This is the 3rd separate occasion on which this has happened over the past year. When calling, they inform me that I must have entered my credit card info wrong. No, I double checked and it is correct. Oh, then I must not have closed my browser and cleared my cash between transactions. Yes, I did. Oh, then there must be an issue with communication to the theater. I should go to the theater itself to purchase my tickets. What is the point of that?!?
Seriously, this should be a lot easier, and have a much higher success rate.
Please don't buy these as gift cards! I have tried to purchase tickets using their app and EVERY TIME I have had the app struggle! I am now having to enter all my information for the THIRD time! The app should be able to store all the gift cards at once along with my AMC Stubbs number... that's also why I gave it 1 star! And COSTCO, quit selling these gift cards!
I have never been hung up on twice by the same company. No supervision on one of the busiest weekend for movies. Charged my credit card twice and told me they cant issue a refund. Asked to speak with a supervisor and was informed they would get back to me on Tuesday next week.
Being in customer service for many years I would be firing a lot of their operators and I don't say that lightly, they are truly nothing but gate keepers for the higher ups. Pathetic...
This is the worst website and app design I have ever seen. Both the site and the app crash regularly so it's next to impossible to actually purchase your tickets. Additionally, they have you create an account but you must re-enter the same, long loyalty card numbers over and over again as if they have never heard of you before. Finally, they charge an additional "convenience fee" per ticket even though their site and app are the most inconvenient I have ever used. Costco, make them fix their site and app or look elsewhere for a discount movie ticket provider.
Booking in the UK impossible as the stupid site won't recognise postcode. Trying to book a cinema 10 miles away, Showcase, they use this dumb system and after it takes my credit card details it doesn't recognise my ZIPCODE! We have POSTCODES in the UK you morons!
Do not use movietickets.com. It took forever for the transaction to go through. Keeps saying error, customer service only advised to delete cookies. After trying for 45 minutes we finally got tickets purchased. HOWEVER we purchased 6 tickets but it only reserved 5 seats. Their customer service just refers us to the theater. The seats that are showing as reserved in our email are showing as available on the theaters information. The link where you are suppose to go to print the tickets give me an error saying error 505. Never using them again.
