MovieTickets.com

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MovieTickets.com Reviews Summary

MovieTickets.com has 164 customer reviews and ranks 306th in the Movie category. Common review topics include gift card, customer service, credit card.

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Florida
1 review
1 helpful vote
Follow jane d.
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Never again, Please!
November 12, 2017

Movie tickets is absolutely not a site you want to look at and purchase. Not all theaters are included, so your choices are limited. There is a fee on top of the purchase price; definitely not saving any money. Over half the time when we go to the site for purchase, it is not up and running. I'm not sure how they have remained in business. Just awful!

Date of experience: November 12, 2017
Missouri
1 review
0 helpful votes
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Completely agree with everyone
October 22, 2017

Not something I would every purchase to give to someone. Purchased at Sams Club, was supposed to be for a particular local theater. After checkout received these movie.com cards. Fees are outrageous, pitiful. Stay away from movietickets.com

Date of experience: October 22, 2017
New York
1 review
0 helpful votes
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Worst Service
October 14, 2017

It took me over an hour to get a refund b/c I was not going to be able to attend the showing, SERIOUSLY! Will never use this site again, it cant just be easy to take my money!

Date of experience: October 14, 2017
California
1 review
0 helpful votes
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After purchasing for my elderly parents I discovered they had gone to the movies but were not admitted because they were told they had to purchase tickets with these cards online. At 82 were unsuccessful and wanted to give them back to me. I went online to purchase for them and find out I have to pay a 3 dollar fee every time I make a purchase unless I join a cinema club. I requested a refund but was denied. If your thinking of buying to give as a gift I sure as he'll would not recommend. With a 100.00 gift expect to pay an additional 12.00 for 4 visits to the movies. They suck

Date of experience: August 25, 2017
Alabama
1 review
0 helpful votes
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Agree with everyone else
August 6, 2017

Worst gift card and website I have ever come across. It actually costs more to get movie tickets than to walk up to the cinema and buy at site. Do not use this site and do not buy their terrible gift cards. A complete rip off

Date of experience: August 6, 2017
Virginia
1 review
1 helpful vote
Follow System A.
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Horrible website and service
August 2, 2017

Incredibly frustrating website to work with. Their site is down frequently, and we rarely get the AT&T "Ticket Twosday" deal that we were promised.

Date of experience: August 1, 2017
Colorado
1 review
1 helpful vote
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Horribe website and service
August 1, 2017

Made a profile. Could not log in. 30 min customer service wait. Still was not helped. I wanted to get the AT&T off but the website will not upload.

Date of experience: August 1, 2017
New Jersey
1 review
0 helpful votes
Follow Christine S.
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Slowest website EVER.
August 1, 2017

This website is garbage. I've never had any issues buying tickets on the theaters' websites, but I have to use this piece of sh*t website in order to use my AT&T Ticket Twosday promo. I wouldn't be surprised if this was done on purpose to frustrate users so much they'd give up trying to use it. This is the second week in a row I've had the website freeze going from window to window while the timer is still counting down. Eventually you run out of time because you spent the entire few minutes waiting for the site to load. I've tried this on multiple computers and my phone. I really wish they'd fix their servers!

Date of experience: August 1, 2017
Illinois
1 review
4 helpful votes
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F*** MovieTickets.com
August 1, 2017

This is the slowest worst website I have used EVER. It freezes for a minute in between windows and you only get a couple minutes to reserve the tickets before the time limit expires on you. So I never got to get my tickets and kept having to start the session over and no matter how fast I typed my info in it always froze and then expired. THIS WEBSITE SUCKS. I tried on my cell phone, iPad, and laptop and nothing works. F*** MovieTickets.com!

Date of experience: August 1, 2017
Colombia
1 review
1 helpful vote
Follow Sai S.
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I think they purposely put in non responsive servers so that customers cannot use the AT&T Offer or any other offers. I used the Buy one Get one free tuesday offer and the webpage refreshed while I used the Promo code and just went through buying the tickets and finally get charged full price called into their crappy CS and they said we do not see that you used the promo code so we will not be able to refund you full price and well have to keep the convenience fee($3). Worst service ever *KEEP AWAY*.

Date of experience: July 31, 2017
District of Columbia
2 reviews
1 helpful vote
Follow Kourtnee B.
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HORRIBLE!
July 14, 2017

I went to order tickets, and it kept saying the code was expired! I just bought the gift card! I am so pissed! I am hold now for a rep... we will see how this goes. I am PISSED! WORST EXPERIENCE EVER!

Date of experience: July 14, 2017
New York
1 review
1 helpful vote
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Horrible experience -
July 7, 2017

I pre-ordered tickets to a movie for my sons and i knowing that the movie would probably be sold out the Friday in which the movie was to bee released. Mid way through the order i dropped my phone. The site had been closed out. I went back and reordered the tickets. Having never received a confirmation email i checked with my credit card company only to discover i had been charged twice. I wnt back on the site-app only to discover the customer service number is not available and after searching for the number i got through to customer service who informed me that i would have to negotiate with the theater about being reimbursed. Smh

Date of experience: July 7, 2017
Virginia
1 review
0 helpful votes
Follow Ryan H.
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As an AT&T customer, there's a program called AT&T Thanks that gives you a free movie ticket once per week with the purchase of a movie ticket. The AT&T Thanks program directs you to buy your tickets at MovieTickets.com. Several weeks after buying tickets, a charge showed up on my bank account from MovieTickets on a week that I did not buy any movie tickets. I logged into my account there and there was no record of me buying any tickets that week and their support department was absolutely no help. I eventually had to call my bank and dispute the charge.

Date of experience: June 24, 2017
California
1 review
1 helpful vote
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Ripped off - Ripped off - STAY AWAY
June 23, 2017

You guys are ripped off. You designed your wedsite to call this 800 numbers and once the customer call, they give all this "special offers, give away crap and no real person to talk to... completely garbage.

Date of experience: June 23, 2017
New York
1 review
2 helpful votes
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GARBAGE
June 18, 2017

There online site to retrieve the tickets is horrible. You have to jump through hoops to try and get your tickets! Don't waste your money or your night!

Date of experience: June 17, 2017
Colorado
2 reviews
2 helpful votes
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CON ARTISTS
June 17, 2017

YOU'LL NEVER GET THE SUBMIT BUTTON TO RESPOND WITH YOUR PURCHASE BECAUSE IT DOESN'T WORK. THEIR WEB SITE IS ABSOLUTELY PATHETIC. INCREDIBLY NON-INTUITIVE. AND FORGET ABOUT CALLING THEIR 1-888 NUMBER FOR ASSISTANCE. THEIR AGENT NEVER ANSWERS AND YOU'LL HAVE TO LISTEN TO THEIR PATHETIC RECORDING ENDLESSLY. COSTCO REALLY NEEDS TO STOP SELLING movietickets.com GIFT CARDS BECAUSE THEY'RE ANYTHING BUT A GIFT.

Date of experience: June 17, 2017
District of Columbia
1 review
3 helpful votes
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I never write reviews
June 14, 2017

But this site is sooooooo awful that it is compelling me to take the time to bash them. Even if you have a gift card, it isn't worth your time and frustration. All I wanted to do was buy Wonder Woman tickets and I have spent an hour trying to do so. Worst experience from a company ever.

Date of experience: June 13, 2017
California
1 review
1 helpful vote
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Doesn't work
June 13, 2017

Like everyone says, you can't use the online app and can't through to customer service worst ever. Like stay away.

Date of experience: June 13, 2017
California
1 review
2 helpful votes
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The Worst
June 2, 2017

Their system doesn't work and when there's an error, you get stuck with the charges. Do yourself a favor and avoid them at all costs.

Date of experience: June 2, 2017
California
1 review
2 helpful votes
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Stay away from this company.
May 22, 2017

Difficult and inconvenient ti use. Charged extra fee while making it difficult to use. Worst company ever. Will complain to BBB as well.

Date of experience: May 21, 2017