MotocrossGiantReviews 392

I ordered a motocross jersey for a Christmas present. My order was processing for almost a week when I decided to email motocrossgiant customer service because I didn't understand what was taking so long for my order to ship... when I received an email back, only 2 days before christmas from customer service they told me that there was -1 jersey in stock and that they could not complete my order for me... I never received a message from the company telling me this jersey was out of stock. If I hadn't emailed customer service, I wonder if I would have ever received anything from the company? Customer service offered me to pick out another item, or a full refund. I was so upset, especially because it was 2 days from Christmas and now I had no gift to give... I wanted a full refund ASAP. I received the refund nearly a week later... Initially I was pleased with the website, but I doubt I ever use this company again. After learning that the jersey I wanted was out of stock I went back to the Internet to see if I could find anything similar... I found the same exact jersey in a better variety of sizes for about $20.00 cheaper on a different site, and it shipped the same day I ordered it. I guess I learned to do more research before ordering online...

I called twice to check on my order. The first time was a Saturday over a week after I'd placed my order. I asked if it had been shipped, the man in customer service told me yes, he treated me like it was an inconvience for calling. He also said someone would be calling me Monday with an update. Late Monday afternoon I called. They told me it had shipped but no tracking info so it was considered a lost package. They were going to send me new product 2 day. I get a call 5 minutes later saying they found it and I should be getting it soon. When I got the package it had been sent out that Saturday I called, a couple hours after I called!

I'm hoping to intercept my package as they have it down for the wrong shipping address. I tried contacting them as well as editing the shipping information through the site however it was too far along in processing to edit yet I can still go and edit my payment info even though the items have already been payed for. I've tried calling as well as contacting them through a ticket online. I know its a busy time of the year but Its been over a week since I put in the ticket/ordered the item as well as when trying to call to speak with someone you just get a mail box full and redirected back to the main menu repeatedly.

I ordered a sweatshirt on dec. 16th wich was supposed to arrive before x mas but it wasn't shipped out until dec. 22nd it is now the 28th and still no sweatshirt or an estimated arrival I know that fed ex announced that they gave up and items will not arrive as promised but I paid an extra 20$ For overnight to make sure I'd get it before x mas I also blame motocross giant for waiting 6 full days before they even pulled it for shipping bottom line when a customer pays extra for a speedy delivery at least try to make it happen. Motocross giant didn't care

I ordered parts from MotocrossGiant for the first time on 12/17/15 and they were not shipped until 12/22/15. Ok I figured I would not get them until after the holiday but I was wrong. They were delivered on 12/24/15 and left on my porch. I was happy to see my parts sitting on my porch but I knew they were not right because the box looked too small for the parts I ordered. When I picked up the box and looked at the address label and seen how it was not even labeled correctly I was dissappointed. Then I was even more dissappointed when I oppened the box to see the wrong parts for a entirely different bike then I have. I think I got someone elses order and someone else got my order. The worst possible experince with my order. I ordered parts for my Gl1800 and got parts for a Can Am Spider.