MotoBuysReviews 266

I purchased a mini bike from motobuys and had an excellent experience all the way through. Customer service was fast to call and answer questions and keep my updated on when my item would be available in stock. The item arrived in perfect condition and delivery was exactly as they described before hand. I will purchase from them in the future and highly recommend Motobuys to anyone shopping for recreational vehicles.

I wanna say I love the bike and all that I ordered, it came with everything but Best Buy I've ever bought the truck it came through the truck driver was nice so far I don't have any problems driving it either so win win for the bike thank you moto buys!

Black and blue 125atv trailmaster had been the worst 1100 I could have spent on a Christmas gift! Has been nothing but JUNK since Christmas day! And coustmer service is garbage. Have been waiting in parts for 3 months to no avail. I DO NOT recommend buying this junk AT ALL. I will NEVER buy from motobuy EVER again worst mistake. Please do not spend your money with these guys and disappoint your children.

Carlos is the all around "boss". He pretended to contact the accounting department but never put us on hold. Argued that our card had not been charged when it clearly showed a charge.

Let's start off by saying really good bike.
I ordered it on Monday and it was in my driveway Thursday how awesome that was... The shipping company call me a day in advance and told me it would be delivering window is between 11 to 4 at 10:59 am the delivery guy was 15 min away awesome! He even opened the package for my wife to make sure everything was okay and no damage the crate took a beating but it did it job and protected the bike awesome thanks yall... I told a friend about it and he just bought one too I will buy from them again... thanks again Motobuys

I ordered a Trailmaster MB200 and about a week later i got it. The bike runs great and i couldn't be more happy with the purchase. The staff helped me out with questions ahead of time and seemed to know their stuff about the product. Cant complain, good company

Motobuys is an Internet-only dealer for Chinese Motorsports, I have some knowledge of the Motorcycle industry having spent 11 years working as a Technician and Service Manager before changing careers. On 12/11/20 I ordered a Trailmaster MB200 Mini Bike from MotoBuys (a Christmas gift for my son). I paid extra for Rush expedited handling ($59.00) Prior to ordering I called MotoBuys to confirm everything (spoke to Bob) and my order was sent to Trailmaster the next business day as promised. The bike was delivered 11 days later on 12/23/20. I did receive the correct model and color and there was no damage or defects. (Always remember to check ALL nuts and bolts are tight before riding!) The Certificate of Origin was sent inside the crate with the bike. Despite all the raving negative reviews MotoBuys absolutely did everything right on their end, and the smile on my kids face on Christmas morning was priceless! A big thanks to Bob and MotoBuys! Overall a great experience and highly recommended!

Initially the sales guy was very helpful when we called about a dirt bike. We got a confirmation of it shipping and an option to track it, but tracking was a joke. The freight company never called, and the ETA was off. Finally received a very damaged box, ripped open, with the interior parts box also ripped open. Called to report it and get assistance. They said to send an email with pictures and explanation of the damage. We only wanted a new box of parts to ensure we had everything for our son's Christmas present. (Not opening until after Christmas so he can help put it together with his Dad.) After a week of no response from customer service when we emailed, we called to follow-up. Chris, the General Manager, was a TOTAL jerk. He was disinclined to send another parts box, wanted us to try to put it together first and THEN see what was missing. I offered to send everything back that we didn't use, but we are worried about not having what we need for our son. My husband finally chimed in and said we'd either like a box of parts or we can return it. Chris started yelling about not taking threats. I told him we weren't making threats--we were telling him what options we see. Chris talked over me, was completely condescending, and instead of sending out a... $50 (?) parts box, he brusquely said they'd pick the bike up tomorrow. Unreal! I've never in my life dealt had such a horrible "customer service" experience. Save yourself a headache and buy from somewhere else!

Ordered a Challenger 200. It took forever to even get an update on delivery date. It took nearly 3 weeks from ordering. They sold it to us and did not even have in stock. After running it around for about 10 miles, the muffler fell off the tailpipe. We only ran it in our 3 acre yard. Nothing rough. I called twice, NO ANSWER, left 2 messages, and NO response. Sent an email, NO response. Sent another email, waiting. It has been over 2 weeks since it fell apart and still waiting on response. They are almost impossible to reach.

I received the minibike in only 2 days after ordering it from Texas to Tennessee which was great in itself. But the best experience was this - When the driver was unloading it from the truck the cardboard on outside looked terrible and I thought there was no way it isn't damaged. So I tore all the cardboard off and they had packaged the bike inside an angle iron frame which had completely protected the bike from damage. I was impressed. Assembly was easy and it started on the very first pull. Thank you Motobuys.

My 2019 Odes Comrade 650 cc arrived with damage to the lower drivers side body on *******. Driver noted it. I called Bob at Motobuys thst same day and he told me to take pictures and send them to him, including a picture of the front bumper that I later saw to be installed crooked. I sent them. I called today and spoke to Chris and he said the request was never received. Chris was unapologetic and hung up. Dont deal with this company. They take you money and run!

So let's start off by saying the process of giving our money was quick & easy, payment processed quickly. Everything after that was a headache. We initially bought different go-kart but they said they were having issues so they offered 150x but purchased 200 trailblazer. Long story short we kept trying track our order but wasn't easy. After two weeks we finally figured out where our trail master blazer was & we had wrong tracking number ((not our fault)) we paid for rush delivery but 3 weeks passed & having problems with MotoBuys contacting the delivery company to give the OKAY to deliver ((which wasn't our responsibility)) but played phone tag for a hole week! MotoBuys goes thru 3rd party company called BBPowersports which also caused a lot of confusion. Weeks later received the 80% assembled blazer. We Imagined wasn't going to be so bad to assemle but didn't get any directions for assembly & had to look for all missing parts for weeks! Called MotoBuys which send us a link to directions for different trail master blazer so you kind of have to just figure it out. ((Pay the extra for already assembled so you know your getting ALL your parts & not trying to scavenging thru internet for assembly directions)) Still assembling cuz of the missing parts! These go-carts are Chinese made so its EXTREMELY HARD TO FIND SOMEONE TO TOUCH IT, cuz it's liability & hard find parts if anything gets broken.