MotoBuysReviews 266

This is update for previous review this time directed at product. Bought orion 125. Son rode it pretty hard at first. Bike died and was going to push it off a cliff. Tried everything then adjusted the valves. Bought my son a real bike kawasaki 140. Now I ride the 125. Needs constant adjustments. Needs nuts and bolts tightened continuously. On second carb and rear shock. Good thing is parts are cheap and it's a good leaning tool for mechanics

I personally advise anyone that haven't dealt with Motobuy to stay away from them customer service is very bad I ordered a go cart on 12/5/14 I didn't received 12/23/14 shipping is only 5-7 business days to New Jersey I called sales rep got very nasty with me I could see if it was something small but it costed me $1,900 then they sent wrong color after they told me my first my first choice color was shipped Then I had missing parts no instructions had to look it up online just wanna thanks Motobuy for giving me the worst headache of my life and getting my lil girls go kart 2 days before Christmas with no instructions I'll never order again from yall Brian Harris south jersey

I ordered a dirt bike for my granddaugher for Christmas last season. First it arrived in a pick up truck because the initial delivery truck broke down and then I was asked (a 63 year old female) to help lift the bike off the truck even though I paid for lift service which was never refunded! The bike never ran over 5 miles per hour even though it was designed to go 55 miles per hour. We called repeatedly for help and never got any! They said they would ship me a new bike at my expense $150 and I had to ship the old one back... another $150. We tried to have a local repair shop look at it but they couldn't fix it because of Chinese parts. So now I have a $795 dirt bike that has not worked since day one. They don't respond to e-mails, phone messages, nothing... I gave up and ate the cost of the bike. I have one disappointed greandaughter. This was her only Christmas present... not much of one... do not buy online from these people... I learned a lesson, buy local and buy good quality USA built.

On 12/2/2013 I ordered a go cart with helmets and accessories from Motobuys.com for our grand kids for Christmas. My husband had just been diagnosed with advanced cancer and I had just had knee replacement surgery which limited us from traveling for this purchase. After making the purchase I received an email advising that I would be receiving a followup email within 5 days to make arrangements for delivery by truck. No emails and after a week I was getting anxious about the arrival in time for Christmas so I phoned # on Motobuys website and was advised due to an ice storm@ their Texas warehouse no one was able to get their to arrange shipment, I was reassured that as soon as it cleared I would be getting my go carts and there was still plenty of time for shipment. Almost daily calls to motobuys with repeated reassurances and they only needed 3 days to get it to me. They quit answering the phone 4 days before Christmas and not responding to voice mails or e-mails. After filing a complaint with one the their purchase satisfaction guarantee companies posted on their website, I was advised that motobuys told them that I had repeatedly been told that they did not have the go cart and it was on back order(first time I had heard that) I would think a reputable company would have offered alternative inventory if this was not in stock. This was really very distressing for not only our grand kids but us and their parents as well. The satisfaction guarantee company was almost as useless as motobuys in that they advised since no money officially changed hands I had no grounds for filing complaint. (This reassurance guarantee was one of the reasons that prompted us to go ahead and purchase through motobuys). Needless to say if ZERO STARS was an option thats what they would get. With Christmas 2014 fast approaching I felt compelled to warn consumers to look elsewhere than motobuys for your Christmas purchases

Just received my titan Zuma 150cc. Shipping packaging was great, not a scratch on the bike! Put gas in it and fired right up. Still missing title( paperwork)

Clint Moore.
Lancaster Ohio

I ordered the BMS Heritage 150cc,
After 8 days is was at my door.
It took me about 1 hour to get it all put together and started.
Once it was started, I let it idle for 20mins,
(Only used High Octane Fuel)
After the 20mins, It was wonderful.

Started every time and the operations were fool-proof.

MotoBuys has gained the highest of respect and trust with me.
It was exactly as described online,
Shipping time was Spot-On,
Great company. Hands Down

On the other hand,
Their communication was lacking,
Never responded to my emails or called me back if i left messages.

Finally i got someone on the phone and it shipped 1 day after i paid for it,
As advertised.
They gave me a tracking number and it was Hurry up and wait time.

The Delivery method was perfect, Brought it right to my garage door.
I give MotoBuys 4 out of 5 stars for this reason.
I Will defiantly buy from them in the future and would recommend this company to all of my friends.

Sorry excuse for a company, ordered a 50cc dirt bike for my grandson. Received the bike but the back wheel was broken, the plastics were damaged, the front brake caliper was casted wrong so the alignment on the front brake disk was wrong (had to shim with washers). The company sent new plastics, no comment from them on the brake caliper, and they sent me a used front wheel instead of a rear one. Will not work due to the wrong taps for the rear brake disk and sprocket. Company will not respond to emails or phone messages. POS customer service!

Back in April 2011 I ordered a go kart from Moto Buys. I had to call Bill or Gary at least 6 times over the course of 5 months to determine the status of my order. During this time, the price of the go kart rose approximately $500. When the go kart finally arrived in October, Moto Buys expected promt payment of the higher price. At this point, I just wanted my deposit of $100 returned; however, Moto Buys would only return $75. This company is a joke. I envision a couple of high school drop-outs trying to manage this business. They have no clue what customer service entails, and I would be suprised if they are able to maintain their B rating with the BBB for long. Do not buy anything from them. I wish I had listened to all the negative reviews before I decided to purchase from them. Check out Go Karts USA; they carry similar products, and seem to be a solid comany to do business with.

I, like the first complaint listed above, have never received my MSO and/or even an invoice for the purchase of my daughter's $1500. 00 TrailMaster Youth XRX go cart. For the past (7) weeks, the General Manager, Bill, has been argumentative and told me that the MSO came with the go cart and I must "not be able to find it". After weeks of back and forth, Bill finally said that he would "forward the request for a duplicate MSO to the factory" and it would take up to two weeks. When three weeks passed with no MSO or invoice, they changed the time frame to 2 to 4 weeks. I then turned my complaint over to the BBB to help me get an MSO and/or an invoice. Most importantly, Michael from their "factory" finally called me and said that they received my request the day before and that they would send the original MSO out in that day's mail. The factory also told me that they DO NOT send a MSO with every purchase as Motobuys.com employees had been telling me for weeks! The factory said that they only send a MSO if the customer calls AFTER the purchase and requests one. I forwarded that disposition from their own factory back to Motobuys.com in an effort to educate them for future customers. Bill is the "General Manager" and does not even know the process on how a customer is to receive a MSO on TrailMaster go carts! What a joke. It has taken me 12+ emails and at least (4) phone calls to get this far. From the comments listed above, it appears that Motobuys.com (Bill) tries to make excuses and reply to each negative comment. Let me assure you that their excuses are just that, excuses. At the end of the day, I am STILL waiting on the MSO and/or an invoice for a go cart purchase in November, 2012! The product and the shipping went fine but if you need customer service AFTER the sale, run from this company! And when you get tired of running, take a breath and run some more. Bill, you really need to find another job because you are substandard on your best day.
UPDATE: Last night, a month and a half AFTER the purchase, I FINALLY received a receipt from Motobuys.com! I guess turning it over to BBB helped in some way. Still waiting on my MSO though... Maybe that will come next month! Great job guys!