MotoBuysReviews 266

Purchased a Tao Tao 125 quad for my grandson in 2015. He has since out grown it and we decided to sell it. Buyer wanted a title for it so I went to MVD and they said it has to have a MSO from the dealer. Contacted Motobuys.com and they gave me the email run around for 2 weeks. My last communication from them is as follows:

Nov 28 at 12:18 PM

Someone will help you replace your paperwork that was lost but it wont be till the first of the year. I have ne available staff to go back into the archives to search your unit. Please call us at *******289 after Christmas.

The only paper work I ever received from these people was a email sales receipt.
These people sell junk and they have very poor customer service.

I got an ice bear cyclone from these criminals. This is stealing. I'm talking to a lawyer now to see if there is anyway to put them out of business. I can't believe they are allowed to sell the garbage they sell. Week one my bike won't start 50 dollars for towing 300 for parts and labor. The shop sells icebear but won't honor the warranty. Week three another trip to the shop another 150 dollars. This morning broke down on the way to work. Bolt holding the drive train case to the steel frame snapped completely in half. Belt shredded. Wheels inside the variator have deep grooves. Called a million times mailbox always full (I'm sure with complaints that's why they don't listen to them) the contact us page where you can send a message they don't answer them either. Please save your money and avoid the headache.

After a month of not being able to use the vehicle I took it to a mechanic and paid out of pocket to have the problems diagnosed. It is running now but through no fault of MotoBuys. All I got from them were lies and accusations that the problems were my fault. Don't buy from them unless you are a dealer with a fully equipped shop and a qualified mechanic.
Update, Requested MSO in August. Contacted them and they say it was mailed regular mail with no tracking or receipt. I never got it.
Update #2, Contacted them to get a duplicate MSO. Said it would take two weeks. It's been three weeks and still nothing. Just another lie.

Update #3; although it is not their fault directly, a couple of months after my purchase they dropped the price by almost $1,000. I was stupid to buy from them.

I ordered three products ten days ago and Motobuys could easily take my money immediately but gathering the order in a week and a half, not so much. I called and received a flippant and unexcusable man stating the weekends got in the way!

I asked to get my money back and he quickly said, " no problem".

IT' S A PROBLEM AND MY NEXT MOVE WILL BE WIRE AND MAIL FRAUD WITH INSPECTOR GENERAL IF MY MONEY IS NOT RETURNED IMMEDIATELY.

RIDICULOUS SERVICE AND COMPANY.

After five days and still no title, no instructions, no manual book and no official receipt. You would think the paperwork would come before the goods The scooter was just missing a few hardware, replacing was no big deal.
No scratches and delivery was rather expedient. However customer service really stinks. These folks just want your money and that is all, but where else are you going to find something different? The best buy, is one you can physically touch, see and even try out. In almost every case, dealing with Chinese goods distributors is less than perfect. It appears to me that their small profits and headaches over whelms their ability to give satisfaction to their customers. For now, I give them 3 stars. I will repost. Just because of timely delivery, no major problems and I like my selection. After speaking to Bob, asking if they had my first choice of color, he said yes... well I got my second choice. A little Lie. That's is OK it did not hurt. I will be back.

Had a rough experience with a Trailmaster XRS 300 that I bought, in terms of product quality. No fault of Motobuys, as they are just a drop shipper/customer handler.

Customer service mailbox is full, so cannot leave a VM. Email took about a week but finally got a response back and send us all the parts we needed via the manufacturer.

FYI, it helped to contact the actual manufacturer, in our case. Not sure if we would have gotten a response had it not been for that, but you never know.

Average service rating for an online go kart seller. Obviously could improve the speed of service, but the outcome was satisfactory.

They sent me the wrong model with a bent frame and refused to take it back. So I took photos and got a qualified opinion letter to dispute the credit card charge. They called the mechanic who assessed the bike... harassed him, told him he would be charged with fraud, and lied to my credit card company to make sure the charge was not reversed. Despite filling the claim immediately after receiving the bike they keep insisting I am wrong and to blame for the defective frame... its repulsive at this point how low they are... Guaranteed the worst customer service you will ever experience in your entire life. THEIR ENTIRE OPPERATION IS A SCAM! As others have noticed and stated, the positive reviews on here are so over the top and ridiculous that they were obviously posted by Motobuys, they literally made me laugh out loud when I read them.

Building Confidence in the Company. I ordered a cool scooter and needed a replacement part. Company got back to me in 48 hours and said they would cover cost for the part. Shipping went well, Scooter is Cool and Arrived on time, Customer Service is Solid and the Payment plan is very attractive...

Bottom line: I am impressed that even though the plastic piece, I needed was not covered under the warranty... The fact that the company said they would cover cost and shipping for the piece gives me great confidence in them...

Despite some bad reviews - that made me cautious, I would say I had a Very Strong Experience.

I purchased a Jeep Go-Kart in December 2016. The jeep arrived damaged and has been inoperable since January. After numerous phone calls, messages, messages via Facebook messenger we still don't have our go-kart working and they won't call us back. Since they won't return our phone calls, I tried communicating thru Facebook messenger again today ( 30 MARCH 2017) only to discover they've disabled the messenger option for their Facebook page. Ok, fine! I left messages on their Facebook page and they keep deleting the messages. Well, I don't like being played as a fool and I refuse to do nothing. That's, $2000 we spent, somebody better provide some assistance and some repairs! So, I'm going to blast this company on every social media outlet that I can. We have worked too hard and literally sacrificed our health and bodies for this country as two army combat veterans with 33 years of combined service between my husband and me, for this country (this company claims to be so American and proud Americans). True Americans do not treat people with such disregard. How hard is it for you to honor your freaking word and sell quality products? All we wanted was to enjoy our little Army Jeep go-kart and enjoy the army retired life, but these individuals are really really intensifying my PTSD symptoms with their utter disregard and disrespect. My anxiety level increases exponentially every time I try working with them to resolve the issues with the go-kart. If you all start a CLASS ACTION LAWSUIT please contact me via *******@msceejay

I would leave a ZERO rating if I could!

I bought a Kicker 350w Electric Dirt Bike from this "company" and it didn't come with a instruction manual to assemble the handle bars, front wheel, and back wheel suspension. When I called and talked to Sam in parts he told me it is a new bike and Tao Tao hasn't come out with a manual yet. I can't believe a company would distribute a bike without proper instructions to assemble very important components to a bike that is going to be rode by a child. When I tried to make sense of this he got short with me and told me to send the bike back which of course would cost over $100 to send back. Not only is it dangerous to purchase from this company it is also a very poor customer service experience. They just want your money and then bye bye.

On December 12th I purchased two ATV's from this company. Bill is a great salesman, eager to make the sale and take the money. They guaranteed my delivery by 12/16,12/17 at the latest as we were heading out on a trip and needed the vehicles. They never arrived. One of Bill's colleagues stated "We get around 8 out of every 1000 orders messed up and unfortunately yours was one of them." They promised a full refund. A few days later, email from Bill, no refund. You made a purchase, read our terms and conditions. They never sent any terms and conditions, just a receipt. After several emails back and forth with this incredibly rude man, i decided to just leave it until my American Express statement came in. Fortunately, they have removed the charge.
I would advise that you do not buy form this company unless you are desperate. There are many other online retailers who provide a similar service.
Motobuys also trades as other companies. Just be careful before you part with your money.

We purchased a "new" 800cc dune buggy from Motobuys. The date of purchase was 10/2016. The date of manufacture on the "new" machine was 6/2008. Nearly 9 years old. The injectors were frozen, the fuel pump and fuel pressure regulator as well. The fans were missing in entirety. They have offered us 1000 usd to keep the machine. We have said no. I was called and a$$hole by Bill and told "f$&k you" when I informed him that they needed to pick up the vehicle or pay me storage. American Express is involved, so hopefully we will get our money back. PUT this unethical dishonest company out of business. Zero rating

I ordered my son the Lancer 250 sports bike (Street bike). For his high school graduation 5/29/2016, I received the bike in a timely manner. But on 8/24/2016 we took a day ride just him and me. On the ride I heard his bike making a noise at the back tire, the bolts that hold the sprocket to the hub had vibrated loose and broke the hub. The metal bolt keepers did not do there job, anyway I ordered replacement parts like a week or so later. I got a parts order # and everything after a few weeks I realized that I had not heard from the company so I tried calling them again and again and again. All I got was the automated system. This went on for week's, so I emailed them. And now it is 11/05/2016 and I get a return email from them finally. No parts but an email! They need to work on customer services I do believe!

I purchased a BMS Ranch Pony 500 in July 16 from motobuys. After reading several reviews, I was skeptical about the product and the service provided by motobuys. After pricing the Polaris Ranger, I decided I would take a chance and see if the reviews I read were true.

I spoke with a gentleman named Bill, who came across as "Gruff" and not too friendly; however after speaking with him via email and telephone several times, I got the feeling that he is just not a joking kind of guy. He always responded promptly to my inquiries and was very knowledgeable about the Ranch Pony. I ordered the machine on a Thursday and was told the following day that it was already scheduled to be placed on car carrier and transported. I RECEIVED THE MACHINE WITHIN 4 BUSINESS DAYS! It was in great shape as promised and was entirely turn-key. Two days later, I received a package with my free battery charger and the next week I received my MCO. I don't understand how these other reviewers say they waited for months for their MCO. All in all, the ordering process and delivery of the goods were exceptional. A+

The Ranch Pony thus far seems to be a great value for the money. It came fully equipped with every option available. I did have to install the roof and windshield myself, but that literally took 10 minutes. The machine has good power, looks great, and seems to be put together well. I guess time will tell if it holds up in the long run, but thus far I am more that pleased.

I would recommend both motobuys and the BMS Ranch Pony to friends and family and will do business with them again in the future.

We just purchased a Trailmaster Challenger 150 and it states that it is 95% put together when you get it, which is a huge lie, no instructions sent with the unit, unit was scratched quite a bit, my husband got it all put together finally days later, charged the battery and put it in the unit it will not even attempt to start. The horn, blinkers, and lights work but it will not start. We have a call into them, but have not heard back yet. Brand new unit and we can't even get the thing to start. So far VERY disappointed. They had better make this right!

They sell products that they do not stand behind, and quote the "terms & conditions" as an excuse to ship products that are faulty. Apparently the "terms & conditions" require you to accept items that do not work. The company's response most often that you are responsible for the normal dealer assembly. However, my scooter was delivered in condition that went beyond the assembly described in the purchase agreement. It was delivered in dangerous condition - leaking gasoline. Also, my ignition switch was faulty which destroyed the battery. Assistance from customer service was not timely, which delayed my ability to ride the scooter within the warranty period (I had to wait for a new ignition switch to be delivered from the factory - I assume in China). Now all warranty issues are being denied because "it's past warranty." If you can't ride a scooter because it is inoperable, you will not find the other warranty defects! Be prepared to receive products that do not work and lose your warranty while you try to fix the problems. The company's response when I asked to return the item was, "it doesn't work that way." My response is that we no longer live in a world of "buyer beware", except at Motobuys. I took a chance because I thought the price was right and wondered how unscrupulous a company could be in today's retail environment. The answer is very. Don't throw your money away like I did. Their "F" rating on the Better Business Bureau is justified.

They had no problem taking our money but when it came to actually delivering our go kart they wanted me to pick it up. After they said they could deliver it to our house, they waited a week, called and told me I had to pick it up or pay extra to have a tow truck meet them somewhere and bring it the rest of the way. Instead of trying to fix the problem I was told to cancel my order and get a refund because they weren't going to try to get it to our house. DON'T EVER USE THIS COMPANY... $#*!S!