MotoBuysReviews 266

Ordered Trailmaster MID xrx/r, couple of weeks ago, after researching the Internet and reading reviews. Motobuy had the best price with some positive and negative reviews. I have 5 grandkids who love to ride gocart, so I ordered the reverse model, as we have lots of space at our home. The cart is beautiful the head rests are molded into the seat, 4 point harness, gas tank is above the motor, duel headlights and horns, sealed - no maintenance battery, VERY NICE! I'm a DIY'er and ordered the un-assembled model. UPS delivered right to my garage door. Don't be surprised that cart and metal packaging extend over the sides of the wood pallet. Started to assemble and immediately noticed that one rear shock was missing. Called Sales immediately and was promised a quick (two day delivery) replacement. After a week, I called back and asked for update, received part next business day. First start of the engine was hard, had to open carb bowl drain to flush some fresh gas into bowl. After that, starts fine. I know there has been some negative reviews regarding delivery and customer service. I believe that Motobuy is located in Arizona and the warehouse is located in Texas. Because of the virus and recent civil unrest, my order was delayed. So far, I am VERY pleased and would give the gocart a 5 star and customer service a 3 (only because of the missing shock and couple of followup calls). Bottom line, be sure to order early, understand that warehouse is in Texas, and patience is a virtue. ENJOY!

Bought this little bike as a commuter. It didnt work from day 1. The service people are slow getting back to you. I needed a part that had to ship from china so it took a while. Meanwhile your little warranty is dinging away while you wait. All warranty work is on you to do so I am wrenching it myself (although I do like doing that, I am just not that mechanically inclined so everything takes me a long time). Once the part was installed it started to rn, but it only pulls up to 2nd gear. It will go into 3rd but it immediately begins to lose speed. If you skip to 4th it slows down very fast. So this $1700 scooter goes about 25 mph. That is it. When I asked what we need to do to get this in 3rd gear, "MOTOBUYS" said "How fast are you expecting this vehicle to go? They top out at about 35mph with a smaller person on them". It doesnt say that in the ads. Some of the ads with their 49cc say they go 40 mph. I had a scooter with 49 cc that I could get up to 43 mph on level ground. So 25 mph is junk. STAY far away fromt his thing. Save your money.

I'm going to start by saying that businesses like this, selling chinese machines, get lots of crap from their customers. People will come on here pissed off that there brand new chinese moped broke after the first few days and they want a new one. 99% of the time it is the purchasers fault for not following the manual and not treating their machines right. I've had multiple chinese mopeds, motorcycles, and dirtbikes all of which have lasted me and havent had out of the ordinary problems. This is because i take care of them and complete all the maintenance and read the manuals for that specific machine. Also, keep in mind that mostly only the customers who receive broken products write reviews on this website. I recently purchased a Yamasaki YM50-9 50cc 4-speed manual "motorcycle." I purchased the product and it was shipped out very quickly and arrived promptly without a scratch. I also shot a couple emails to the company about the bike and got quick answers on all of them. I love my new bike and am taking very good care of it. If anything was to break It is simply not fair to blame it on the company. They simply buy the product and resell it. This was my first time purchasing an item from motobuys as i have bought from multiple chinese wholesale websites. I had no problems and would definitely make another purchase from them. You customers that come on here need to not be such a pain in the butt and be calm and respectful and then maybe you'd get a responses. If worst comes to worst and somehting very bad happens you can always pull the card from the payment and try to resolve the problem. These companies have a lot to deal with and you need to understand that. I have had bad experiences int he past but i found that if you are polite and understanding that they always come through and do their best to please you. Stop being such ignorant, greedy, rude a$$holes and try being kind for once. It will get you far in life. Thanks everyone, Dean.

I purchased a Sand Viper T400, the UTV they shipped is smaller, I called Bob and he informed the size listed on the site was crate size and not unit size. (but yet I have an email from them giving me the crate size (which is smaller then what was listed on their website) so there is the 1st lie. No manual or check-off sheet to put UTV together or even check list for the parts. Called Bob again and he informed me it was on their website. ( it is not and even their Tech stated they did have it) Lie # 2.
Tried to work this out with Bob and asked him to make it right. He refused, so I stopped payment on my card until this is settled.

I agree with Samuel review, they wont return emails, or calls... I don't do reviews, normally, however, this one push me over the edge... I had to call over & over until I finally got through and spoke with this very unprofessional person, Bob, who will not refund my order claiming it was fraud. What the heck? I paid with my own PayPal... LOL... I had to fight this jerk to get my own money back and released back to me. Wow what an ugly experience... Do NOT do business with this company. There are many other reputable companies out there... this company should not be in business and they don't deserve our money.

I had a really great experience with this company! I was super impressed by the level of customer service from start to finish! When I called to check if my order had shipped, the guy that answered the phone new my name and why I'm calling (WOW) I guess it was based on the caller ID. He told me my order had shipped and should arrive in 2 days... It actually arrive the next day. I will shop them again and would recommend them highly to others. Thanks for the great service guys, keep it up...

I was very nervous about my purchase from Motobuys, after reading all the negative reviews. But they have done everything they promised on their website. Great 150cc scooter, great price, fast shipping, well packed, and efficient delivery. I'm not an employee of associated to Motobuys in any way, but I wanted to write this review, to give an honest perspective from a customer. After some basic assembly, battery, mirrors, storage box, I had a little issue with the scooter running for more than 3 seconds, but after checking the fuel lines, and finding a kink in the supply line, it runs perfectly. Super happy with my purchase.

I purchased my son a dirt bike. When it was delivered all the parts werent there to put it together and the clutch was broken. Called the company right away he told me to go to the local store and buy the parts. Extremely rude! Very bad customer service. They finally sent the part two weeks later. After riding the bike for less then 2 hours the bike was falling apart. Called them back several times because gas was coming out of the air filter and he told me to bad to slam the front tire on the ground it had a bad carburetor and thats the fix. Never received any of the free stuff that was supposed to come. I had to bring the bike to a local dirt bike shop to get fixed after only 2 hours of use. Cost me another $150 to repair. The bikes they sell are junk and they are absolutely the rudest people ever. Asked to speak to the owner and the managers response was this is a corporation there is no owner. They scam people big time.

I purchase a 4 wheeler from them and was really excited. Got the atv in 2 days. Helmet and other item followed the next week. Unfortunately, by time we recieved other items the atv was inoperable. The weld came apart at the shocks after riding less than 2 hours., and caused atv to flip. Looking at it you can see where it broke. Contacted correct dept. and sentplenty of photos,. Their response was. Get it repaired and we will credit you $75.00. Really, after 2 hours and $550.00 that is all I get for my money. Now I have to find someone to repair and I dont trust product