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MorningSave Reviews Summary
MorningSave has a rating of 4.4 stars from 850 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MorningSave most frequently mention customer service, quick response and timely manner. MorningSave ranks 10th among Marketplace sites.
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Customer service is hit or miss with MorningSave.com. I was sent the wrong item and was told they would mail me the correct item and to keep the wrong item. However, prior to this, I reported an issue with a defective item, and they were unwilling to work with me at all. I purchased two Lovesac ottomans. One of the two covers was too small to fit over the ottoman, so I asked to exchange the cover. I was asked to send a photo of the cover, and sent a photo of the cover on top of the ottoman. I was then asked to send a photo of the cover on the ottoman, which was what I had sent. I was then told that the ottoman was out of stock and to send the whole thing back for a refund, when it is still available on their website. After pointing out to customer service that the ottoman is still available, I asked if I could just send the cover back for a replacement because the ottoman was bulky and heavy, but was told that they could not do that. It didn't make sense to me for the company to spend money for me to send the whole ottoman back just to send me another one for the cover, especially since the cover is shipped in a separate box. I asked if I could speak to someone about just having them send me the box with the cover, but the only reply I got was that I should have already received a prepaid return label, which I haven't. I then got a response that they will only issue a refund when they get my return and would not send me a replacement when they still have the ottoman in stock and for sale.
Update - After posting this review, MorningSave.com's lead CSR emailed me and had a new cover for the ottoman sent out to me without the need to send the entire ottoman back. I'm still annoyed the initial CSR lied to me that the ottoman was out of stock and refused to work to resolve the problem, but I am glad the company eventually did what it should have done to begin with.
I ordered a pair of airpots. Unfortunately one o them broke. Emailed them and they responded in a day with two options. I requested for another pair with different color and they sent me another pair immediately!
Hello Zhen-qiang!
I'm glad to hear we replaced those Airbuds quickly and easily for you. Thanks for the feedback. :)
I have purchased several items from Morningsave and been pleased with all but the last one. It was a set of granite coated cookware. Two of the items were warped. I could not return or send a picture. After speaking with customer service she said my purchased would be refunded. I was so pleased and thankful for this. I will continue to shop at Morningsave.
Hello Helen,
We're always happy to help whenever something goes awry, or in this case awarped. ;)
I purchased the Adrianne Vittadini Charging Wallet and had problems charging the power bank. With a quick email to customer service my problem was resolved. They provide outstanding service.
I love this Wallet, which has enough room to hold all my essentials items. This is the only purse I use now.
Hi Loni!
I'm so glad we were able to help troubleshoot that for you. Thanks for the love. :)
Purchased a product from MorningStar and had a slight problem. After 1 email my issue was solved ( less then 24 hours). Few other products I purchased were great buys. Special thanks to Sean the rep who handled my situation.
Hey James,
I'll make sure Sean knows you gave him a shout out. Thanks!
I bought the Motif coffeemaker from Morningsave, this was my first purchase ever from this site. Unfortunately the carafe in the unit I received had a crack in it. After a simple email exchange with customer service, a replacement unit is on the way. I'm impressed. Thank you!
Hello Thomas,
I hope the replacement works out perfectly. Thanks for telling us what made this 5 stars for you!
Taylor was very quick and responsive with resolving my issue with my order. Great customer service goes a long distance. Keep up the good work!
Hi Gail,
Thank you for the kind words and shout out to Taylor. We appreciate you. :)
Taylor was quick to respond and was able to answer all my questions. I have never had any problems in the past and will definitely continue ordering. Great quality and prices.
Hi Jessica!
I'm glad we were able to help out and keep you informed. Thanks for reaching out and letting us know Taylor took care of you. :)
My Wireless Earbuds did not have the best sound quality because one would not hold a charge. I contacted Taylor who, without hesitation, offered to send me another pair or give me a refund! This is the best Service Ever! Thanks Taylor for a great experience! S. L.
Hi Sandra,
While I'm bummed your earbuds didn't work out, it's pretty great to hear our support team was able to help out.
Thanks!
I WAS BLESSED TO DEAL WITH MAGAN FROM CUSTOMER SERVICE OF MORNINGSAVE SHE OBLIGING AND KIND. I HAVE BOUGHT SEVERAL THINGS FROM THIS COMPANY AND HAVE LOVED THE QUALITY AND THE FABULOUS PRICES, LIVING ON A BUDGET IT IS WONDERFUL THAT I AM ABLE TO BUYS SOME LOVELY THINGS AT AFFORDABLE PRICES. EXCELLENT CUSTOMER SERVICE. A GREATFUL AND HAPPY CUSTOMER VIRGINIA MARESCA
Thanks, Virginia!
Your kind words are appreciated. We'll be sure to let Megan know you sang their praises!
I've been very pleased with this company. I've experienced two small issues that Morningsave immediately made good on.
Thanks Darcie, we're pretty pleased with you too!
I like morning save because they work with you on return items, some they weren't able to do, like my dog car seat, but I can sell it or give to a dog who can use it. Other than that they have been fair. And I like that I don't have any shipping, that's awesome. I would like to have it easier to send back items that it is currently. Otherwise I like Morning Save.
Hi Mary -
We're always working on ways to make things easier or better. Thank you for the feedback on our returns process and that you enjoy the free shipping benefits from your Membership subscription.
I ordered a smokeless grill. The price was good and the shipping was fast. Problem: The grill would not heat correctly. I had thrown away all the paper work and packaging. After a couple of months I happened to find the receipt tucked away in my Email and sent a note to the Morning Save, which seems to be the Mediocre Corp. in the Email I only stated that the item did not work but I could not return it. Almost immediately I had an Email response telling me that they were crediting back my money on my credit card. I was WOWED and amazed at that response. I didn't expect that. I have ordered other products from them and was pleased. Now I am exuberant with 'Teighlor', whom ever that is that wrote to me. I don't understand the word Mediocre, to me that means "not exceptionally good". They need to change their name to An Exceptional Corporation.
Hello Virginia,
Your kind words have made everyone's day brighter. Thank you for sharing your experience. I'll be sure to let Teighlor know you gave her a wonderful shout out. :)
Delivery was very quick! Love all my items; the SoundFloat is amazing, and the Acrylic Knife Set is great and looks good on the counter. I ordered the wrong size on some dog collars, and they sent me directions for a refund immediately! Will definitely order from "MorningSave" again!
Thanks, Bill!
Our support team was happy to help.
I would like to say I love my new messager. I have Fibromyalgia and it really helps. I would definately recommend this product.
I check Morning Save every day for their excellent buys.
Thanks for the love, Colleen!
My wife and I have purchased many items from Morningsave and have been very pleased with the quality of the merchandise. They also stand behind their products. If you have a problem just contact them and they will try to make it right. Mrbhb1
Hi Dobby... er Thomas,
I'm glad we were able to present you with new socks. You are a free elf!
Awesome customer service, they replied and resolved my issue immediately, no run around, just a speedy response, I have loved all items received, Thanks
Hi Belinda,
I hope those new earbuds work out for you. Thanks for the positive feedback. :)
So, something I ordered did not arrive even close to how it was described. Thankfully, of the many things I've ordered, this is the only time that has happened. Also thankfully, Taylor was the one to resolve it easily and with no hassle. Thank you to Taylor and Morningsave!
Hi Allyson -
Thank you for making it so easy to help! And for giving Taylor a shoutout. :)
I had a couple of situations which I addressed to Taylor. I was immediately answered and my questions were answered and resolved. Taylor has reassured me with purchasing more products from Morningsave and any questions or problems. Taylor is an asset to your company.
Hello Diane,
Thank you for letting us know you had such a great experience with Taylor!
Friendly and helpful staff. Item did not work out for me personally but i'll continue to shop with Morning Save.
Thanks Samantha!
It's great to know our support team was able to help out. :)
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Hi Lina,
Thanks again for working with us to make this right.