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Moon Magic

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 2016, our mission has been to design jewelry that is as powerful and meaningful as the ones who wear it.
We believe that everyone deserves jewelry that goes beyond the surface. That’s why we handpick each gemstone not just for its beautiful gleam, but for its unique energy and potential for self-expression and healing.

✓ We use 100% authentic, ethically sourced gemstones that are independently tested by GIA (Gemological Institute Of America)
✓ Each piece is designed right here in-house, ensuring nothing but originality in every piece
✓ When it comes to quality, we don't compromise - we use the finest premium metals & have a strict quality control in place
✓ 1.8+ million followers across socials & 500k customers and counting...
✓ Beautiful, gift-ready packaging

Note from our founder - Laura:

Since 2016, Moon Magic has been creating beautiful, high-quality, and affordable jewelry that taps into the powerful energies of gems. Our p...


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Moon Magic Reviews Summary

Moon Magic has a rating of 4.3 stars from 738 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moon Magic most frequently mention customer service, high quality and many compliments. Moon Magic ranks 5th among Custom Jewelry sites.

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shipping
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5,689 reviews

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Ukraine
1 review
0 helpful votes
Follow Norma C.
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Every time I order from this website, something good is happening in my life, it is a kind of magic or maybe MoonMagic jewelry brings me more confidence, I don't know, but the first time I order the opal necklace and found a great job. The second time I ordered a moonstone ring and a few days later I have met my future husband! Our Wedding is soon and we are already choosing my engagement ring on MoonMagic :) I am in love with this brand!

Date of experience: October 11, 2021
Marina R. — Moon Magic Rep
over a year old

Hello Norma,

Wow! Thank you so much for your kind words and we are so happy for you. This really means a lot! You are a valued customer and your satisfaction is very important to us!

Best Regards,
Moon Magic

Canada
1 review
0 helpful votes
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This is my first time purchasing from moon magic. I love moonstones but the price is a bit more than I'd typically expect so I was on the fence. All that being said, I did buy the piece and this is my review of it.

OVERALL: 3.5 / 5

The quality of the metal is wonderful. It's a bit daintier than I expected, but looks lovely on. What I'm rather disappointed with is the cut itself. This piece is not straight - the shaping of the stone has it so that the two points at the bottom of the piece do not line up. It looks off on and I can't express how disappointing this was for me.

The other thing I'm not a fan of (though understand this depends on each stone) is the lack of blue / color to the moonstone. There's one angle that shows some blue, but it's on an angle you'd rarely look at the piece for. Again, I understand this is relation to each stone so don't mind but want to share that don't expect your piece to look as dazzling as the piece on the website.

Overall, I wish there was more quality control before sending out work like this. I understand moon magic does sell pieces that are rough stones but this jewelry item should not have improper shaping like this.

Date of experience: October 10, 2021
Marina R. — Moon Magic Rep
over a year old

Hello Maria,

We are truly to hear that you are not 100% happy with your purchase!
Please reconnect with our customer service department to discuss your options for a smooth and equitable solution.

Kind Regards,
Moon Magic

Serbia
1 review
1 helpful vote
Follow Jenna J.
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Beautiful jewelry!
October 10, 2021

Beautiful jewelry, the opal above clouds is so lovely! An amazing color of the gemstone and the size I got fits just perfectly!

Date of experience: October 8, 2021
Australia
1 review
1 helpful vote
Follow Renee W.
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I have just received my 3rd purchase from Moon Magic and am thrilled with my necklace. The chain arrived tarnished (which can happen with Stirling silver) but it cleaned up nicely with a bit of TLC. I wear my Venus stud earrings and rings every day and they are as shiny as the day I first got them. Cristina from customer support is a really gem and lovely to deal with. This company rocks.

Date of experience: October 5, 2021
Marina R. — Moon Magic Rep
over a year old

Hello Renee,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience!

Kind Regards,
Moon Magic

Texas
1 review
0 helpful votes
Follow Gustavo M.
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Had to pre-order so the wait was already over a month. After 2 months I emailed and they said my order was lost so they had to resend. I finally got the ring after 3 months of waiting and the ring bent on my wife's finger from her laying on her hand, after 2 week of use. We just let it slide and continued wearing and after 2 or 3 months of her wearing it the color of the "stone" completely rubbed off. It's just a piece of plastic or resin, it was supposed to be opal

Date of experience: September 24, 2021
Marina R. — Moon Magic Rep
over a year old

Hello Gustavo,

Thank you for taking the time to leave us a review. We are truly sorry to hear that your wife's beautiful ring got yellow!
Please reconnect with our customer service department to discuss your options for a smooth and equitable solution.

Warm Regards,
Moon Magic

Canada
1 review
0 helpful votes
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Beautiful buy
September 22, 2021

Ordered a ring, now 2 of them. It came fast and its very very beautiful! The customer service is beyond amazing as well! Very happy customer here and highly recommend this pretty jewelry!

Date of experience: September 21, 2021
Serbia
1 review
0 helpful votes
Follow Jance M.
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Loved it!
September 20, 2021

I love my Manifest band! I already have pieces from Moon Magic and I received this one as a gift. I am very satisfied with Moon Magic and recommend them highly to others. Thank you!

Date of experience: September 20, 2021
Marina R. — Moon Magic Rep
over a year old

Hello Jance,

Thank you so much for your kind words. This really means a lot! You are a valued customer and your satisfaction is very important to us!

Best Regards,
Moon Magic

Australia
1 review
0 helpful votes
Follow Tianna S.
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Faulty ring.
October 19, 2021

I have waited so long for this ring to arrive. I finally receive this, and there are spots all over the ring, like it has been worn already and rusted. I understand this is dipped in gold, although I have so many pieces of jewellery that is dipped in gold, and they keep their quality. I have never come across anything like this. I am so disappointed, this was meant to be a beautiful gift for my friend.

Date of experience: September 18, 2021
Marina R. — Moon Magic Rep
over a year old

Hello Tianna,

Thank you for taking the time to leave us a review. We are truly sorry to hear that your beautiful Raw Aquamarine hasn't arrived in perfect condition!
Please reconnect with our customer service department to discuss your options for a smooth and equitable solution.

Kind Regards,
Moon Magic

Turkiye
1 review
0 helpful votes
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Gorgeous earrings!
September 19, 2021

Oh, this is a "Wow". Ladies, you'll fall in love with the Manon set they have. So happy because not only are they gorgeous, they fit my wife perfectly! Thank you Moon Magic, I'm going to buy a ring to match them soon.

Date of experience: September 17, 2021
Portugal
1 review
0 helpful votes
Follow Marlene C.
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In the last few years, I bought different pieces from Moon Magic and I love them all! They look amazing, great quality and great service. Thank you so much, I look forward for my next purchase.

Date of experience: September 17, 2021
Marina R. — Moon Magic Rep
over a year old

Hello Marlene,

Thank you so much for your kind words. This really means a lot! You are a valued customer and your satisfaction is very important to us!

Best Regards,
Moon Magic

Minnesota
1 review
0 helpful votes
Follow Larissa F.
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Received tarnished necklace
October 17, 2021

I bought my first necklace and not only did it arrive late but it arrived with the chain of the necklace tarnished. It's brownish in a few spots from the jewelry box that it came in. It made me wonder how long it was sitting in that box for for it to get tarnished like that. Never have I ever received a tarnished necklace before when it's suppose to be brand new. I contacted customer service and I'm still waiting on a reply.

Date of experience: September 16, 2021
Marina R. — Moon Magic Rep
over a year old

Hello Larissa,

Thank you for taking the time to leave us a review. We are so sorry to hear that your beautiful necklace hasn't arrived in perfect condition!
Please reconnect with our customer service department to discuss your options for a smooth and equitable solution.

Warm Regards,
Moon Magic

Serbia
1 review
1 helpful vote
Follow Lena M.
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Love MM!
September 16, 2021

Lovely pieces and such great customer support! I must say that I was impressed by how quickly they guided me through the exchange process. My watch arrived, so lovely looking! :) Thank you, Moon Magic!

Date of experience: September 15, 2021
Marina R. — Moon Magic Rep
over a year old

Hello Lena,

Thank you very much for your kind review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime!

Best Regards,
Moon Magic

Ukraine
1 review
0 helpful votes
Follow Julia K.
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It is been a year already since I discovered MoonMagic and every time I place a new order with them - I am so impressed! This jewelry is always top-notch and I have recommended this company to all my friends!

Date of experience: September 14, 2021
Marina R. — Moon Magic Rep
over a year old

Hello Julia,

Thank you for your wonderful comment and positive feedback, you just made our day!

Best Regards,
Moon Magic

Serbia
1 review
0 helpful votes
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Super eye-opening!
September 14, 2021

Got my numerology report! It really broke down my life path and personality in a way that made me think...Everything was explained clearly, so it was easy to get into. Overall, it was a fun way to learn more about myself, and I totally recommend it to anyone curious about their own vibe!

Date of experience: September 13, 2021
Marina R. — Moon Magic Rep
over a year old

Hello Sarah,

We are incredibly grateful for the 5-stars! Moon Magic puts customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day!

Warm Regards,
Moon Magic

Montenegro
1 review
0 helpful votes
Follow Kammy L.
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Heartbeat collection!
September 14, 2021

I adore my Moon Magic rings but this one came today for my birthday and I absolutely love it. Shine bright like a diamond. You never fail to amaze me! Thank you from the bottom of my heart!

Date of experience: September 13, 2021
Marina R. — Moon Magic Rep
over a year old

Hello Kammy,

Thank you very much for your kind review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime!

Best Regards,
Moon Magic

Ukraine
1 review
0 helpful votes
Follow Inna C.
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Awesome products! :)
September 11, 2021

I purchased the Watch - Silky and travel jewelry organizer. This was limited edition and I'm happy that I bought it when it was available. The quality of both items are awesome. I was surprised with acceptable prices. I will order more!

+2
Date of experience: September 10, 2021
Marina R. — Moon Magic Rep
over a year old

Hello Inna,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience!

Warm Regards,
Moon Magic

Ukraine
1 review
0 helpful votes
Follow Ibrakhim S.
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Perfect Service, Nice Place to choose a Gift from
September 9, 2021

I do not like shopping, but like every man I sometimes need to choose presents for my beloved one. Moon Magic is for now the best jewelry online store I have ever come across. Their prices do not bite and the quality of the jewelry is good. The order arrived in Ukraine pretty fast (within a month which is really good taking into account that the parcel came from the USA and the whole COVID story). In short, I am delighted - thank you guys!

Date of experience: September 9, 2021
Marina R. — Moon Magic Rep
over a year old

Hello Ibrakhim,

Thank you for your wonderful comment and positive feedback, you just made our day!

Best Regards,
Moon Magic

MD
1 review
0 helpful votes
Follow svet c.
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Beautiful products, website is easy to use and customer service offers lots of help and advice. Will definitely be a return customer!

Date of experience: September 8, 2021
Marina R. — Moon Magic Rep
over a year old

Hello Svet,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience!

Warm Regards,
Moon Magic

New Jersey
1 review
0 helpful votes
Follow Jodian C.
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Accurate Numerology Report
September 9, 2021

I ordered a numerology report from Moon Magic and I received it in less than 1 hour. I was very happy about that. It was very detailed, I could relate to everything.

My numbers accurately connected to situations in my life, which I found very interesting. It was very easy to read and the layout is lovely.

I really love how informative the report was. If you're seeking some clarity in your life don't wait, go get yours! Two thumbs up!

Date of experience: September 7, 2021
Serbia
1 review
0 helpful votes
Follow Lola S.
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Amazing experiance
September 7, 2021

Not only does the Moon magic store offer beautiful jewelry, but the way the support team treats the clients is amazing. Another reason to love the store.

Date of experience: September 6, 2021
Marina R. — Moon Magic Rep
over a year old

Hello Lola,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience!

Best Regards,
Moon Magic