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From the business
Since 2016, our mission has been to design jewelry that is as powerful and meaningful as the ones who wear it.
We believe that everyone deserves jewelry that goes beyond the surface. That’s why we handpick each gemstone not just for its beautiful gleam, but for its unique energy and potential for self-expression and healing.
✓ We use 100% authentic, ethically sourced gemstones that are independently tested by GIA (Gemological Institute Of America)
✓ Each piece is designed right here in-house, ensuring nothing but originality in every piece
✓ When it comes to quality, we don't compromise - we use the finest premium metals & have a strict quality control in place
✓ 1.8+ million followers across socials & 500k customers and counting...
✓ Beautiful, gift-ready packaging
Note from our founder - Laura:
Since 2016, Moon Magic has been creating beautiful, high-quality, and affordable jewelry that taps into the powerful energies of gems. Our p...
Moon Magic Reviews Summary
Moon Magic has a rating of 4.3 stars from 738 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moon Magic most frequently mention customer service, high quality and many compliments. Moon Magic ranks 5th among Custom Jewelry sites.
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Ich hab mir insgesamt zwei Dinge dort bestellt, eine Halskette und ein Ring.
Bei dem Ring war der Stein beschädigt. Bei der Halskette war der Verschluss so blöd gemacht, dass ich die Kette verloren hab. Der Verschluss ging ständig auf bis ich dann letztendlich es verloren hab.
I ordered a total of two things there, a necklace and a ring.
The stone on the ring was damaged. The clasp on the necklace was so stupid made that I lost the necklace. The clasp kept opening until I finally lost it.
Purchased a pretty ring for my daughter. I gave it to her for Christmas. She has worn it maybe 5 times but the gold has worn off the bottom of the ring.
I sent pictures and email and they said that it was only warranted for 30 days, so they must know the quality is very poor.
Then they had the audacity to offer me 50% off to purchase the same ring again or another. As if having bought one poor quality ring, I would actually be so foolish as to purchase another.
Fool me once, shame on them, fool me twice...
Hello Rhonda,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could.
Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
After 3 months of gentle wear the moonstone in my flow ring fell out. Online the prongs hold the moonstone in on the top and bottom, but mine was held in on the sides which caused it to fall right out. I emailed the company because it says two year warranty, and that's not true. They said the warranty was already over. They offered 50% off which I would have used for a different ring, but when they sent an invoice it was more like 25% off. Just be careful and make sure gemstones are held in place right when you get jewelry from them.
Hello Kayla,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could.
Kind Regards,
Moon Magic
Bought a ring and the stone broke less than 3 month later (while driving a car). Apparently the 2 year warranty promised do not cover this. Not sure what is a defect in materials and/or workmanship if this is not.
Hello Agita,
Thank you for taking the time to leave us a review, it is highly appreciated.
Our warranty is valid against any defects in our materials and/or workmanship. It does not include insurance against physical or accidental wear and/or damage happening outside of our normal returns and exchanges policy.
Our warranty doesn’t cover lost items, scratches that come with normal wear and tear outside of our normal returns and exchanges policy (like a bent ring or broken chain), improper use or storage of your jewelry, improper care of your jewelry including contact with household chemicals, hygiene products like make-up or perfumes, discoloration of stones caused by water, chemicals, sweating, make-up, cooking, prongs wearing out, stones lost by everyday wear, natural inclusions and imperfections of stones and any modification to your jewelry done by a third party outside of Moon Magic Jewelry.
Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
The moon stone is faulty, broke in half but the rest of the ring is fine. They said they would replace the whole ring but since we had it sized the warranty is void. I even offered to pay myself to put a new stone in and send back the bad one... Will never do business with them again.
Hello Thomas,
Thank you for taking the time to leave us a review, we are really sorry to hear that you are not satisfied with your experience. Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
Really NOT worth ordering from Europe unless you plan on paying possibly an extra ~50%.
My first time ordering from the US, no info in the checkout or anywhere else apart from the FAQ about extra tax and delivery cost which amounted to 45% on top of price. I missed that very important info, as probably many customers do.
Just over 2 months delivery time from the 2 weeks promised.
Sent by DHL arrived by UPS and "hassel free return" means that they will charge you 150$ (!) even though delivery costs 10$.
Customer service did not reply in time and caused a lot of stress. Nice, but slow when it comes to returns.
Hello Soti,
Thank you for your review, it is highly appreciated.
We are sincerely sorry to hear that you are not satisfied with your experience. Kindly note that the option to pay duties and taxes was implemented in our online shop in February, in other words after you had placed an order with us. Until that time, all duties and taxes (if they apply) should have been paid upon arrival of the parcel in the country of destination, as mentioned in our FAQ section. The ring you ordered is a hand-made piece which is why the delivery took longer than for items that are in stock.
Once again, we are truly sorry that you were not satisfied with your experience and we thank you for your patience and understanding.
Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
I paid almost $200 for two items and am still waiting for them. They keep telling me the package was shipped but according to the carrier, only a label was created, no shipment has been made. You can't reach them by phone either - only email, and they have not been helpful. I am frustrated to say the least. If I do receive the items, I will update this post, but until I do, buyer beware!
Hello Shari,
We appreciate you taking the time to leave us a review and we are really sorry that you are not satisfied with your experience.
Your order has been reshipped in the meantime and has been delivered. We hope that you are satisfied with your order.
Please reconnect with our customer service for any questions you might have. Thank you for your patience and understanding!
Best Regards,
Moon Magic
I have purchased 4 different rings from this company since 2020. The last I bought I believe was in 2021. Every single one of those rings (all sterling silver 925) have tarnished. The gems have ALL broken. I rarely even wear these rings and they look about 30 years old now.
Hello Chelsea,
We appreciate you taking the time to leave us a review and we are truly sorry to hear that you have experienced such an issue with your items.
Although rare, Silver and Rose Gold pieces can tarnish over time due to the precious, natural metals present in their composition, such as Copper. Please find more information https://moonmagic.com/blogs/news/tarnished-jewelry.
If your piece does leave a surface mark on your skin, it can easily be washed off with warm water and soap, while any blackening of the piece can be quickly removed with a quality jewelry polishing cloth.
Please reconnect with our customer service for any questions you might have. Hope for your patience and understanding!
Best Regards,
Moon Magic
I got a the harlow ring back in November and the stone has fallen out due to poor craftsmanship on one of the prongs. Their website is VERY misleading. They promise a 2 year warranty but if u have any problems (which u will, look at reddit) they will tell you it's only a month and the best they can do is give u 50 off your next order?! Absolutely not going to give them anymore money just to be disappointed again. You can do better! The reviews are off on their website for a reason!
Hello Mika,
We appreciate you taking the time to leave us a review and we are truly sorry to hear that you have experienced such an issue with your item. At Moon Magic we highly value customer satisfaction and please be confident that your feedback has been passed over to the quality control team․ We are checking every single complaint. To further clarify, all our items come with a 2 year warranty. This warranty covers all manufacturer defects in material or workmanship but does not cover natural wear and tear or stone loss after 30 days. Our jewelry is designed to withstand the normal rigors of modern life, but keep in mind that they are still made from precious metals and delicate stones so we strongly recommend following the jewelry care guides we provide to make your items last years. Please reconnect with our customer service for any questions you might have. Hope for your patience and understanding!
Best Regards,
Moon Magic
Sorry for my first review, It took along time to deliver but in the end, I received it and I am so happy with the bracelet that i ordered
Thank you again
Hello Maiada, Thank you so much for the 5 stars. We are very happy that you had a great experience ordering with us! Kind Regards, Moon Magic
What others need to learn is that with the hood comes the bad and I was the unfortunate one to get the bad.
I made my order December 22nd — a necklace that was supposed to be delivered by yesterday (12th of Jan) even though they said it would be delivered on the 11th, has not arrived yet. I have sent two emails and nothing. My best friend flies out in a couple of hours and I never managed to give her her gift. I'm expecting a full refund.
The false advertisement and the blatant lie about when the order will reach baffles me. Customer service is $#*!, I don't care if someone can type up a sweet email. If I don't get results, then write all the sweet emails you want; "number one priority"? If that were the case I, like manyyy others would not be here writing this.
Moon magic give me back my money please, refund my ridiculously expensive purchase. Thanks I'm waiting.
Don't bother with them, don't buy from them.
Hello Khuloud,
Thank you for taking the time to leave us a review. We are sincerely sorry to hear that your order was not delivered in the expected timeframe. We can see that the order was delivered in the meantime.
Our delivery partners are awesome, and our customers usually receive their items exactly on time. However, sometimes carriers can experience uncontrollable shipping delays.
Please feel free to reconnect with our Customer Support Team for any questions or doubts you might have.
Kind regards,
Moon Magic
Despite them stating clearly on their site "Just send us an email within 60 days from the day you receive your parcel saying you'd like a refund. Then, we'll send you step-by-step instructions for returning your jewelry", when I emailed them they then claimed I had to return things in 30 days!
Hello Chris,
Thank you for taking the time to leave us a review.
We can see that you have already been in touch with our Customer Support Team, and as mentioned, we offered an extended Return Policy for orders placed around Christmas. Since your order was placed in October, it was not covered by the 60 days return policy, however, we were happy to make an exception and provided all the necessary information for the return.
Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
I purchased the moonstone supernal necklace for my girlfriend 6 months ago. While sitting in bed it simply falls out of the necklace without warning. There is nothing bent or broken by warranty it's a defective item and should be replaced. Moon magic instead denies responsibility saying it's natural wear and tear. If you don't want the companies self admitted cheap jewelry don't buy moon magic as it will magically fall apart and they will just claim it's because their products are cheap or imply it's the paying customers fault for damaging the product they paid for. They won't even ask for pictures to show who is really at fault. This really does show moon magic doesn't care about customers or honoring their warranty but only for your money. They've also removed their contact phone number so they don't have to hear from you. Don't buy moon magic if you don't want to waste your money and have a quality product to show for it that will actually stand the test of time because you won't find it with moon magic and they don't care as long as you pay up!
Hello Jimmy,
We appreciate you taking the time to leave us a review and we are truly sorry to hear that you have experienced such an issue with your item. At Moon Magic we highly value customer satisfaction and please be confident that your feedback has been passed over to the quality control team․ We are checking every single complaint even if it's outside warranty. To further clarify, warranty covers all manufacturer defects in material or workmanship but does not cover natural wear and tear or stone loss. Our jewelry is designed to withstand the normal rigors of modern life, but keep in mind that they are still made from precious metals and delicate stones so we strongly recommend following the jewelry care guides we provide to make your items last years.
Please reconnect with our customer service for any questions you might have. Hope for your patience and understanding!
Best Regards,
Moon Magic
I ordered a ring and necklace from Moon Magic. Unfortunately, the jewelery did not resemble the photos depicted on their website. As well as, the overall quality did not equal to the amount I paid. I reached out to customer service to return my items and they were very nice and responsive. However, I think it's moronic Moon Magic doesn't provide a return label. You have to pay out of pocket to send it back and they don't refund the "processing fee" charge from your original transaction. So I spent $30 and have nothing to show for it.
Hello Ada,
Thank you for sharing your feedback! We’re so sorry that you are not happy with your items.
Upon checking, we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. As per our Return Policy, since the items were not defective, you would be responsible for shipping the items back to us. In case of an exchange, we would cover the shipping of a new item. Unfortunately, Moon Magic cannot control any transaction fees, as they are regulated by your bank.
Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
It's pretty but I was expecting better quality for the price. The stone itself is quite clear but not iridescent enough. The cut on the main surface of the stone is flawed and it's misaligned in its setting. Plus I was expecting a higher quality chain not something with a cheap extension and weak clasp. Over all not worth the price.
Hello Jennifer,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered a solution. Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
Ordered the rings on December 6th. It is now the 17th. The tracking was last updated on December 12th in Carrolton Texas. Six days later and still no update on tracking. Notified Moon Magic. This was a Christmas Gift for my wife, Do you think they give a $#*!? Nope. The only reply I get is an automated response that the package is on its way. That's it. Moon Magic isn't even a legitimate store. I believe it is just an internet 3rd party vendor and being operated out of someone's home. Stay far away from them. They will not help you and do not back up their products nor shipping at all. It honestly wouldn't surprise me if Moon Magic was some 18 year old in Mexico. On their website it says all packages shipped out of Pennsyvanis. That is a lie. Mine was coming from New Jersey. It show it on the tracking. Stay far away from them.
Hello Donald,
Thank you for taking the time to leave us a review we are really sorry to hear that you are not satisfied with your experience. The holiday season’s high order volume can result in mail carriers being over capacity. During this time, it leads to delays in delivery and order tracking. After checking this further, we can see that your order has been delivered on Dec 21st. We are truly sorry that the order did not arrive in the expected timeframe, however, we are glad that the order arrived in time for Christmas.
Kind Regards,
Moon Magic
Order number - *******
I was so gutted, I've wanted a ring from here for ages as they're stunning. My boyfriend got me one for my birthday in end July 2022, after under 2 months of wearing it, which I didn't do every day only on special occasions due to my job, it broke, the stone fell out.
He emailed the customer support and they told him as it's over a month old it's not under warranty anymore so they can't do anything - which is a joke seeing as he paid around £70 for a ring that broke in less than 2 months!
They offered us 10% off a new ring - why would I want to waste my money on something else that will break?
It's sad as I'd chosen my engagement ring from here but will no longer be ordering it due to the risk of it breaking.
Hello Paigee,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. I am also glad to share that we have updated our Policy and we offer 2 year warranty against any defects in our materials and/or workmanship.
Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
Avoid! Poor rubbish quality. We've had 2 rings from them, the first became miss-shaped as we left it in the sun on the window sill... in England contacted them and they replaced free of charge except I had to pay the delivery. The 2nd one lasted 6 months before a stone fell out and it again became miss shaped from what I can guess was body heat... they wouldn't replace it this time but offered 50% off but I wasn't going to waste any more of my money. Please don't waste your money and use another supplier.
Hello Lewis,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. I am also glad to share that we have updated our Policy and we offer 2 year warranty against any defects in our materials and/or workmanship.
Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
After spending £124.95 on the moonstone beaded necklace, it broke after 2 months of wear. It only came with one month warranty, after asking for an exchange they offered 50% off another purchase…which is Ludacris why would I want to spend anymore money on that website. DO NOT BUY. They only offer one month warranty on items they know won't last much longer than that. That should have been a red flag from the beginning. Unfortunately have lost some very valuable customers and a disappointing experience
Hello Jess,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. I am also glad to share that we have updated our Policy and we offer 2 year warranty against any defects in our materials and/or workmanship.
Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
BE AWARE!
Tried to cancel the order after less then 2 hours (1 h 30 m) from ordering it. They denied me because the order was already packed. What is even the point of offering to cancel a package if you cannot cancel it after less than two hours. This smells like SCAM! Do not buy from them! Search online and on Reddit for more proof!
Hello Alessandro,
Thank you for taking the time to leave us a review and we are really sorry to hear that you are not satisfied with your experience.
Our warehouse works fast to get orders dispatched as fast as possible so that our customers can receive their orders in a timely manner. Your order has already been in the shipping process and this is the reason why we were unable to cancel it at that point.
Please reconnect with our customer support department for any questions you might have.
Best Regards,
Moon Magic
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Franzi,
We appreciate you taking the time to leave us a review and we are truly sorry to hear that you have experienced such an issue with your items. At Moon Magic we highly value customer satisfaction and please be confident that your feedback has been passed over to the quality control team․ Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic