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Monoprice Reviews Summary
Monoprice's reputation reflects a significant divide in customer experiences. On one hand, many customers appreciate the affordability and quality of products, especially for budget-friendly items. However, a troubling trend emerges regarding customer service, with numerous complaints about delayed shipping, unresponsive support, and inadequate handling of warranty claims. Customers frequently express frustration over unresolved issues and poor communication, leading to a perception of declining reliability. While some individuals report satisfactory resolutions to their concerns, the overall sentiment suggests that Monoprice needs to enhance its customer service strategies to restore trust and satisfaction among its user base.
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Information I received was helpful. Thank you for advising me that I need a step up transformer with a min wattage for the amp. I hope monoprice will do a version for with 240 suppy or switchable 110 to 240vac as their is a big demand for these 15 watt amp in Australia New Zealand. Please help us out. As many have bought these amps
I bought this printer after a while of struggling with my M3D Micro. I wanted a smooth and easy to use printer which I could use with little to new effort.
This printer is exactly that, beautiful prints and clean moving parts.
My only complaint is the WiFi functionality, file transfer takes ages, small files take about 10 minutes, and I honestly never seen a regular size file finish uploading.
Francisco,
Thank you for your review! Please feel free to reach out to our 3d printer team through phone, chat or email and they will see if there is anything that can be done to help with the download speed.
Paul S.
CS Manager
I bought a Monoprice Delta Pro 3D printer directly from the company. The hardware had some hiccups, but customer service was very responsive and got everything ironed out to my satisfaction. They were fast, reasonable, and seemed to care that I was happy with the outcome. I will continue to send my business their way. I recommend them to my friends for all sorts of things now.
Thank you Bryan for your review, great to see our support team was able to help you out!
Paul S.
CS Manager
This company is a gem. The prices are excellent and the service can't be beat, If there's a problem, they fix it without question. I have been using them for years and will continue to do so.
Thank you Tom for your review! We appreciate your business over the years, thank you!
Paul S.
CS Manager
I have purchased power cables for two years in Monoprice and I confirm that I have been attended to in all my requirements quickly and responsibly, so I recommend the product and the company according to my experience.
We appreciate the feedback Gladys! Thank you for being a customer for the past few years!
Paul S.
CS Manager
Over the years, I have made multiple purchases from Monoprice. I have never had any issues with any of their products until just recently. A 4k HDMI cable that I bought 3 years ago started having real issues with displaying any video. The audio worked perfectly however. I logged into my Monoprice account, and reviewed my orders until I found this particular purchase. I noticed that there was a "return" button available on this item. I selected it, and after filling out the reason for the return, I submitted it. I didn't expect that it would be honored since the cable was out of warranty. Much to my surprise, not only did I receive a brand new replacement cable very quickly, but I wasn't even required to return the defective one! I was already a Monoprice customer because of their quality, selection, and prices. But now, they have completely won me over with their excellent customer service!
Thank you Kevin for sharing your experience with our return process. We appreciate you taking the time to do so.
Paul S.
CS Manager
I contacted Monoprice because a USB / Firewire cable I bought nearly 6 years ago was beginning to fray near the firewire end. No problem - Monoprice simply shipped me a replacement.
I only buy my cables from Monoprice!
Michael,
Thank you for your review and for being a longtime customer!
Paul S.
CS Manager
I bought a pair of hiking poles (about $15) that cracked during my first hike and they replaced it with no problem. I just wanted to replace the parts but they sent me the whole thing.
Jenny,
Thank you for sharing your feedback, we appreciate it!
Paul S.
CS Manager
Monoprice has great service because there fast and provide great info! They helped me fix my select mini v2 and what happened was that my nozzle was clogged and also the medal gate way part. It took them less than two days to help me fix it. I had to by a new set of parts that was only 40$
Thank you Jo for your review, we appreciate it.
Paul S.
CS Manager
Bought a pair of Monoprice Noise Cancelling Headphones and they worked great FOR ONE DAY! Still waiting for a refund after sending them in two months ago. They keep asking questions/stalling- Save your money and deal with a real company!
Please use the attached return label and apply to the package for the item(s) being returned to us. Then go to FedEx.com website to get the nearest FedEx drop off locations in your area.
Once the item(s) are received back, we will issue a refund for the returned item(s). Should you have any question, please email at *******@monoprice.com
Thank you so much for doing business with us.
Regards,
And Than This-
Unfortunately, this item is currently out of stock with an ETA of 06/20/2019. Please advise us if you are willing to wait for the replacement unit to return to stock or prefer a refund instead. Truly sorry for any inconvenience this may have caused you.
If you like to receive a replacement we would like to ensure we have the most current shipping address in our records. Can you please provide us with your current shipping address?
Please let me know and I will process your RMA accordingly. Keep in mind, your RMA will automatically cancel if you do not respond via email or through the RMA system within 30 days.
Thank you for your cooperation. I appreciate your patience.
Should you have any question, please email at *******@monoprice.com
Thank you so much for doing business with us.
And than -NOTHING!
Good morning Jeff,
I apologize for the miscommunication and lack of response. I do see that when you reached out, we did provide you a label to return the item and once it was received we refunded your credit card back in full on June 14th, 2019. Please check your card statement to verify as the refund shows posted successfully on our end. If you have any other questions or concerns please feel free to reach out to me as I left you a voicemail, or you can email me at [email protected].
Paul S.
CS Manager
We have used Monoprice for years with great customer service. Trying to get a problem solved since March. Now they don't answer the phone, have to leave a message, and the canned reply is that emails are answered in 7 -10 business days!
Update: Paul S. Called and took care of the issue! Changing to 5 stars!
Beth,
I apologize for the issues you have had in getting your problem solved. I would be happy to assist you with resolving this issue. Please email me at [email protected] with the details of your problem and I will make sure to get this taken care of.
Paul S.
CS Manager
I have bought many items over the years from Monoprice. Last October, I purchased a 28" 4K Monitor. About a month ago it stopped working. I called Monoprice and they stated they would have to give me a store credit as the monitor was no longer being sold. So RMA # in hand, I packed up the monitor and returned it. They shortly called me and let me know they had found a new unopened monitor of the same model. They shipped it to me and so far it is working great. I was quite impressed that someone took the time to work my problem and resolve it to my satisfaction.
Thank you Dennis for your review! Glad to see we were able to get you a new monitor to replace your defective one.
Paul S.
CS Manager
I received a damaged speaker. I contacted support a month later and they sent back me new speakers. Amazing Service!
Thank you for your feedback Dipesh!
Paul S.
CS Manager
Great business to deal with. No questions asked returns. Will keep buying items from them. Love their outlet store. Was surprised about all the items they have. Nice to see what they look like before buying.
Larry,
Thank you for visiting our store front and for your review. It is appreciated.
Paul S.
CS Manager
I like that they have usb cords in different colors and exceptionally long lengths. They don't stop working for a long time. They also sell wall sockets that can charge up to 4 (maybe it's 6) at the same strength.
Thank you for your review Alice!
Paul S.
CS Manager
Recently purchased a Monolith 7X Amplifier from Monoprice. This Amp was very well packaged and delivered promptly. The sound is wonderful in my system, bringing out a much clearer and detailed sound than with my AV Receiver alone. Very, very pleased with my purchase from Monoprice.
Thank you Arthur for your review of the Monolith Amp! We appreciate your feedback!
Paul S.
CS Manager
Had a recent issue with my new Sony X950G not passing ARC using a 15ft Monoprice Premium 4K cable. After talking with support they recommended a HOSS active cable and that fixed not only ARC/CEC but also increased my UHD llayer to output 4:4: 4 chroma at 32 bit.
Thank you Frank for your review! Good to hear the cable worked out for you!
Paul S.
CS Manager
The website is easy to navigate and find the TV mounting kit that fits my needs.
When I had a question I emailed it to Monoprice and received an answer withing 15 minutes.
The product I purchased is #6200, Monoprice Stable Series Full-Motion Articulating TV Wall Mount Bracket. It was very reasonably priced at $49.99.
Product is excellent and I'm well satisfied.
Good service!
Thank you John for your comments! Glad to hear we got you the right mount for your needs!
Paul S.
CS Manager
Writing this review solely for the purposes of praising monoprice lifetime warranty on their cables. I bought 3 of these cables over 2 years ago. One of the cables stopped working (as most charging cables usually do over time) and so I requested an RMA to have the cable replaced. Monoprice immediately fulfilled the replacement request and sent me a new cable. No hoops to jump through... just a simple 3 question online form to fill out! Easy peasy! Thanks Monoprice!
Arpan,
Thank you for the feedback, we appreciate it.
Paul S.
CS Manager
They provide GREAT support. - my original printer had a sensor failure - they provided a new unit. Very timely at no cost.
Thank you Mike for your reveiw!
Paul S.
CS Manager
From the business
Monoprice, Inc. (DBA. MonoPrice.com) specializes in the wholesale distribution of world class cable assemblies for home theater, PC, and high technology industries. MonoPrice.com offers a wide range of products from standard PC products, network cables...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Rob for your feedback! I will pass this information along to our product team to see what we can do!
Paul S.
CS Manager