MonopriceReviews 394

I've been buying from Monoprice for more than a dozen years. They have expanded their product range exponentially in that time. I can't vouch for every category, but I can say they have always stood behind what I've purchased. A few exchanges and replacements for the odd DOA widget over the years and they have been generous every time. We both know quality issues are going to pop up and we have always worked it out to my satisfaction. You can buy with confidence from Monoprice.

I purchased a Chromebook from this company as a Christmas gift in December 2017. 5 months later, the screen stopped working. I contacted Monoprice but was told that they only have a 14 day return policy and that I would need to contact HP for the warranty. No problem. I contacted HP, but was told that warranty had expired because it started based on when Monoprice purchased it from HP. The only way I could update the warranty is to send them proof of the purchase that included the serial number. I contacted Monoprice again explaining this, but was told they don't have that information. I asked how can I get it and was answered with "I don't know". So they send you to the manufacturer for service, but can't provide the information needed to the customer. If they have no way of knowing the serial number of the product you purchased/they sent you, then how would they know you are returning the same item if you did so within 14 days?

I purchased a Select Mini V2 around 40 days ago. My SD card that came with the printer recently is mostly bad in available memory and getting worse. I am no longer able to print anything bigger then small files. I have not been able to find a replacement Micro SD card to work. Tech support does not respond and in a attempt to return the printer its very quite... that is no response. In a short while I will have a useless printer once the card goes completely bad. To say I would use MonoPrice again would be a lie. I hope I have a useable printer tomorrow. I have read forms to create a new working Micro SD card with no success... Reconsider using Monoprice unless your sure you wont have issues... on second thought... If someone would just respond to any of my request i may be less ticked... really.

I have tried several times to contact Monoprice to get a component of one of their products. No success at all. Of course MP has sent me ads for more of their products but why would I buy another product when I can't get support for the one I have?

I attempted to use their "chat now" which turned out to be "chat never." "No agent was available. There has never been an agent available when I have attempted to use their "chat never", I mean, "chat now."

Save yourself the hassle, skip Monoprice and buy from Walmart or Walmart.com. They have much better customer service.

I ordered a Mini Select V2 3D printer and after a few days of owning it, it failed. Getting in touch with Tech Support was a chore, but once I did getting an RMA was smooth and received a shipping label with RMA within a few minutes. I shipped the defective unit back and haven't heard back from them with any information about a replacement. I've emailed them twice and have not yet received a reply back. Tried to call them and that is a joke as well.

After THOUSANDS of dollars spent with this company, probably because I never had an issue, just ordered, and received online. They sent a one time, one day, discount coupon. SO I spent 30 minutes shopping and created an order. Paid with PayPal. Transaction completed successfully, PayPal withdrew funds from my bank. Two days later, without ANY explanation, they CANCELLED the order and refunded the PayPal. I tried REPEATEDLY to get someone to answer the question, why did you cancel the order? NO - ABSOLUTELY ZERO RESPONSE, other than the automated computer, "we received your request and will respond shortly" -- Maybe they are going out of business, but I WILL NEVER TAKE A CHANCE AGAIN WITH PLACING AN ORDER THERE.

On March 8th, 2018, I placed an order for a graphics tablet via Monoprice's website. Despite Monoprice's website confirming that I had made their shipping cut off for the day upon purchsase (2 day shipping, guaranteed on or before March 12th, 2018), Monoprice failed to ship the item until March 11th, 2018 (they only created a shipping label on March 8th). The total shipping cost was $18.83.

I attempted to contact Monoprice to resolve this issue and Monoprice refused to refund the $18.83 shipping cost. Upset that their shipping cut off time was misrepresented and that I could have made a similar purchase elsewhere, I requested to return the item. Monoprice stated that they would place a stop order on the shipment and that it would not be delivered to me.

On March 15th, 2018, the package still arrived on my doorstep; I was not home to refuse the package and I am now stuck with this product after Monoprice misrepresented their shipping guarantee and state they would cancel shipping.

I attempted to resolve this issue with my credit card company, PayPal, to no avail. This being said, I now need to escalate this to a Attorney General consumer complaint.

Monoprice sucks.