MonopriceReviews 394

I bought an open box item from Monoprice earlier this month knowing that not everything would be complete in the box (the example given was things like instructions and software installers, both of which can be acquired online if you don't have the physical copies). My understanding was that "the main item" was always included. I interpreted this to mean that the technology necessary to get the product to work would be included. The product I purchased had two main parts to it, neither of which function without the other. I was very disappointed to find one essential part missing. When I contacted Monoprice they explained their policy (which I believe is nonsensical) and I resigned myself to purchasing the missing parts. However, they could not sell me the missing parts.

I am left to wonder why I would purchase an open box item, not knowing what parts I would be getting, knowing there is a good chance that the product would be so incomplete as to be useless even to the point that you can't buy supplementary parts from Monoprice.

This raised an additional concern. If I had paid full price for the product and I had broken part of it, it appears that Monoprice would not be able to sell me a replacement part.

Monoprice sent me an RMA and I have returned the product and am awaiting a refund. I had considered paying full price for an entirely new unit from Monoprice, but have reconsidered on the basis that I could still get stuck with no way to replace a part that breaks.

I ordered a speaker volume control and needed technical advice. The person answering my call took all the info on my problem and told me he would verify with a technician and call me back. One hour later I got the call and the answers I needed. Another time I had to change something in a order I had made a few hours before and the person answering my call was very nice and made all the changes I wanted without any hesitation. Great service!

I several transactions with Monoprice since November all were above favorable. A couple of items had to be returned for different reasons. The returns were simple and prompt. The service personnel were courteous and quickly responded with knowledge and courtesy. And always included an email containing our conversation. The last one was an item a never received. They promptly sent a new one. What a pleasure to deal with.

Thanks.

For my first 3D Printer, it is doing a good job for me of creating many pieces and parts for my Arduino micro controller projects. It was easy to setup and configure to start printing.
The heated bed surface of this printer is a good quality, no damage so far, after a lot of printing pieces.
Plenty of other projects, pieces that are coming, and with fun.
I am satisfied with this product.
I had an intermittent problem, loose power connection that was fixed easily with few e-mail exchange with customer support people. Fast response of my support inquiry and great people that dealed with me for that.

I have been ordering from Monoprice for many years now mainly for small computer or audio/video products and accessories for various projects I undertake around the house. Their products are consistently of good quality and really good prices as compared to most other online or retail stores. Their standard shipping is reasonable price and typically takes 3-6 days via USPS for small parcels but they do also use UPS and FEDX depending on the quantity or size of the order. I find their website is easy to use and their products are identified by a unique Product Id called PID which makes it easy to search on items. Highly recommended to keep this business in mind for all your cable and accessory needs but they have expanded in recent years to include a fully array of tech products and even offering name brand items.

I made an incorrect order (500ft instead of the 1000ft I wanted). Placed the second order for the 1000ft. Chatted with CS to cancel the order. CS agent said we cannot cancel and to just return them when I receive the item. I agreed and asked if returns were free to which they responded yes. Here we are once the items arrived, process the RMA to which no shipping label is provided. I chat with CS again to which they tell me this time shipping is the responsibility of the purchaser. I tell the agent that is not what I was told minutes after placing the order. Now I am on the hook for shipping when the order could have been cancelled. Worst and wrongly informed customer service ever.

I buy any and all audio equipment from this site because it's as good as, if not better than, the top name brands for that product, and it's sold at a fraction of the price. I've bought XLR and instrument cables, phone cables and chargers, home theater speakers, PA speakers, headphones, earbuds, a sit-stand converter desk, and a desk lamp. I'm always surprised with every new product I buy because it's of a higher quality than I expected. I've convinced three (3) friends to order from Monoprice, and each one has already gone on to buy more items from the site because they were so impressed.

I guess what I'm saying is that this website is dope and you'll be very satisfied with whatever product you order from them.