MonopriceReviews 394

I've bought from Monoprice for 10 years and will continue to do so. Their prices/products are great.

Customer service was great to work with. Highly recommend the product and support team. I worked with Curtis and he was profess and very quick with his response.

Great service, huge product selection, and the customer service is second to none. Business owners take note: this is how to run a business. I have been a return customer for 8 years, and if I need cords, cables or IT or tech stuff, there is no need to look any further.

As I wrote in my first review, I had low expectations and bought the cheapest bread machine I could find. I was surprised to find that the Strata machine sold by Monoprice has a vertically oriented loaf pan. All the others I have seen are horizontally oriented. I am not a baker, but I am an engineer. I know that kneading bread dough requires force to compress the dough ball. Gravity is available; why not use it? A vertical machine has the entire weight of the dough resisting the paddle, as well as the nearby vertical walls of the pan to squeeze against. The proof is in the bread. My whole grain loaf was well textured. I also made yogurt with the Strata. It has a fermentation cycle that does the temperature control. Good yogurt!

I purchased some merchandise last evening in error. They were closed by the time the order went through, so I could not cancel. I contact customer support the moment I get up in the morning asking them to cancel the order. This is less than 7 hours later and they refused to cancel my order. I asked for my ticket to be escalated to a manager but 8 hours later they ship the merchandise. You're telling me that nobody could be bothered to call someone in their warehouse to cancel an order over 8 hours?

This is why I have trust issues with companies I've never used.

I've been purchasing from Monoprice for many years and this is usually my first choice when looking for a generic component (cable, connector, adapter etc). They offer reasonable prices for the quality I usually did not have any problems with. There are cheaper places out there but you do not always know if you are getting the value or not. Of course, there are better merchants out there - Amazon and others, but I still rate Monoprice high for their category. Plus, the fact that they ship to Canada and do it without tripling the product cost is very important to me.

My first 3d printer from a large recommended manufacturer was just a hassle. And the tech support was nowhere to be found (and that was after searching long and hard to find a tech support phone number that in order to get that, you had to register, but the registration website did not work)... needless to say... that 3d printer was returned but before I bought a new one, I tried calling tech support of multiple 3d printer companies. Monoprice was a clear winner. Not only did they have a published support phone number, but they actually answered the phone within 2-3 minutes, the sound/clarity was superb (no cheap digital background call center noise), and the tech support spoke English clearly. I didn't even have a Monoprice 3d printer yet, but I knew their tech support was available, clear, and courteous. I ordered a 3D printer and a few days later it came in mail. I had it set up and was printing within an hour. Over the next month, my son and I printed multiple items from gifts, to lego parts, to phone car holders, to even replacing a catapult for my vintage Crossbows and Catapults game. Print after print, we had ease and success. At one point, I could not figure out how a feature worked, and I called tech support and was given an answer within 10 minutes. There are few companies these days where product and customer service both rank high in my opinion. Monoprice is one of those. I'm happy to recommend them and looking forward to doing business in the future.