Money NetworkReviews 261

The card itself is okay to use, and if you have a problem with attempts or successful breaches of your identity they waste no time helping you get your money back.
However, forget about using the website.
Fire dinner reason it will not accept your password or user name after awhile. You go to reset them and it asks for your card number and exp date of card. Then Everett that and you get an invalid card info error. You can't get into your account
They charge for paper statements so that's irritating.
Last but not least, they will not accept direct deposit for tax refund. They say it's all good to go, then they reject it. You can and they don't know why it didn't.
Then you have to wait for the IRS to reissue a paper check.
They've done this for the last two years and the two stimulus things
I don't know why it's like this, but if you never watch your statement you wouldn't need to worry about getting logged into the website, but if you do watch it you're screwed and have to pay to get a paper statement sent to you.

I got my middle class tax refund, the second time I try to use my card, it was on hold, I call bank, it took me 30 minutes to talk some one they asked me questions where I live 30 years ago, so I don't remember them he Hang up one.i call back many times, and finally after 7 weeks I got new card.this is the worst bank I been deal with.custmer are very rude and unprofessional.

My son works for a company that utilizes Money Network for their payroll, after being employed for 2 years with no issues his account is Randomly "Flagged" for Identification issues, so my son calls them - tries to send in the requested information to the provided email... and it bounces, he tries again for the next week and 1/2 with the same results, then yesterday he got me (his Father involved) same steps and today at noon same result, with a few other points
1) they cannot Confirm that an email is recieved as thats a "Different dept
2) they Will not transfer you to this other dept as "They dont take calls"
3) They cannot do anything about emails bouncing from their server bescause thats "a different dept"
4) been fighting this for a week and 1/2? - expediting a case because their system is messed up is "Not an option"
5) Cant get through their system? Must be your fault
This company's call center is based in Asia and therefore they do not recognize US Laws and will not talk to a minors legal guardian without the minors consent even if that consent had been given on a different occasion

I realize that this is a lowest bidder thing... but if you find that the company you are working for / your child is working for uses Money Network for their payroll do whatever you can to NOT deal with these people

I was worried when I looked up the number and saw the bad reviews, but the lady helping me asked for the essential information, it was an in and out process, even though my situation was pretty complicated. I genuinely couldn't be happier with how it went, thank you!

My debit card of $250 had a zero balance first time I tried to use it. I spend hours on the phone trying to talk to a human but never happened. Liars and cheaters. AVOID THEM!

I received a money Network card as a middle class tax refund. My card number was stolen most likely due to me putting into a gas pump when. I bought gas. This company noticed that my card number was stolen and being used else where before I did. They sent me a new card with the stolen funds with in the same week. I just want to say thank you to the company, I really appreciate how do you do I really needed that money and having it back helped me a lot.

Prepaid cards were sent to many California tax payers that were subject to fraud, and they knew it.Of course I was one hit with fraud. I got to use it once for a $15. Dinner. The rest of my $350. Ca. Middle Class stimulus refund was stolen by fraud. After jumping through endless hoops an hour & 1/2 to reach an operator, a recorded message hung up on me. They make you creep thru a long menu by hitting #s on phone keypad to advance to certain situations one may have. Such as reporting fraud. Most times after choosing a relating number to specific situations on the keypad. Only to find on the next menu duplicated options most times having nothing to do with what one is trying resolve. Making it a waste of my valuable time. Living in California we pay the highest prices mandated by the state especially on fuel. Even though we produce fuel in the state. They can have there measly $350. Which is only about 3 & 1/2 tanks of gas for a small aged truck. Gee thanks. I only hope CA. Recieved a huge discount by agreeing to a contract with money network. It's a joke. I don't know how it even got established. An 18yr old could do a better job creating a prepaid debit card company. Once again, thanks California! Way to go as cheaply as you could while making us think you might care to help us out with a rebate of 3 full tanks of gas for paying what it costs to live In California.

I walked into the bank and got $348.50 IN CASH ON MY CARD. Nothing else worked. It has to do with trying to take out the entire $350.00. You have to deduct the fee. It is not a scam, but scammers use it to steal your money.

Oct 8 2022, the state sent the money to Money Network Financial On Dec 12th I received the debit card and activated it. Went to my bank on 12/15th, can only take $600, went back next day12/16th to take balance of $450. Card shows zero balance, no more funds available. I called the customer service number, spent over 45 minutes on the phone before I got a real person on the line. My debit card was used at Costco in San Juan. How that happened with the debit card in my possession and a pin number I assigned is beyond me. I was told that they will investigate and once resolved, they will send me a new card. Feb 4, the new debit card came, I activated on Feb 5th assigned a new PIN. I checked balance and it still says ZERO. I called customer service again on Feb 7th, after 45 minutes, Jonaise picked up the call only to tell me that the new debit card will show ZERO until the investigation is completed. I asked to speak to a supervisor, was put on hold and after 10 minutes the call was disconnected.
With all the problem reviews we have on this site, should the attorney general of California look into this and help its citizens get their money from this company? What other recourse do we have?
I have never encountered a company as bad as this in my life. WHAT ELSE CAN WE DO!

Large.amounts withdrawn of Multiple cards without use of physical card. Not refunded. Feels like inside.job.

If you are being paid on a Walmart MoneyNetwork Pay card, do yourself a favor and switch to a real bank. I tried to dispute a double-charge and was denied. The reason for denial? I had a history with the merchant. Of course I have a history with the merchant! I buy things from there often. That doesn't mean that their computers didn't make a mistake. The merchant even told me that their system didn't have a record of the double-charge, yet my transaction history clearly showed it. They obviously treated my dispute as a potential fraud case and didn't even bother reading the form that I had submitted indicating that I was double-charged.

BAD COMPANY! DO NOT DO BUSINESS WITH THEM!

IF I COULD LEAVE A NEGATIVE 5 STARS I WOULD. I was issued a card via my disability claim with no other payment options. I was told by money network I could use the card just like any other bank card. Well, that was 100% a lie! I made a purchase on 12/22/22 from a Florist who canceled my order and has not refunded my card yet. I filed a claim on 12/31/2022. I was told I had to wait for the dispute form via the mail. Well, on 01/18/2023 I still had not received the form and called in again and they provided me the fax and email to submit the requested documents in order to process or should I say investigate the claim. Today is now 1/25/2023 and the documents have not been reviewed and I am told they can take 45 to 90 days to process. Thank God I do not live paycheck to paycheck or on a strict budget as a lot of people do because $79.40 is not spare change for most people. Especially with todays costs of living. I would never ever recommend anyone to deal with money network if they can avoid them. Absolutely horrible regard for the consumer!

I have tried multiple times to activate my debit card for the CA tax refund without success. I am either told the number I entered is incorrect (it is not) or the call simply ends. I have also been unable to reach a human being on any of their phone lines, despite the fact the numbers are listed as CUSTOMER SERVICE. They also don't provide an EMAIL address for help, but only a (snail) MAIL address. What reputable company behaves like this?

I have been run in circles by Clifton, and Supervisor Jassett. I was told they required my entire SS # to look at my account. Was provided false information by Clifton, then Jassett told me she would "transfer" my call to a department that would provide a live person. My call was then dropped by her after waiting 41 min and 41 seconds this time after 5 calls...all recorded on my phone bill. This seem poorly regulated, Governor Newsom's piss poor management is ON DISPLAY AGAIN! No funds, gives money to Tesla owners and those of us in service industry get shafted by this TERRIBLE GOV!

Off and on since 2022 and part of 2023 following Money Network password recovery and reset procedure online still DOES NOT WORK.
OTP One time password reset Money Network website sends does not let me in either.

The app used to work. Not anymore.

The only way I can check my balance is by calling their automated system put in my birthdate,last few numbers of my SSN and my four digit pin.

My Google Smart Lock Password Manager Auto fills my credentials automatically on Money Network website.

They refuse to let me in. Their system apparently has been programmed to deny account access. Been through this numerous times.

My temp agency contracts with this joke of a company.

The only good thing I can report is the overseas call center agents over the phone seem friendly enough but that's it.

Im still waiting for my california tax refund, I receive the card around december 22 I try to use it at different banks, but the card can't be used at any place, immediately i spend around 1 hour in the phone when i call money network institution around 12/23/22the bank representative give me the only option to send me a paper check, the time to receive it will be from 10-14 labor days, today 1/11/23 i haven't receive it, i contact the bank again today, the bank agent name's, (Fransis) mo she told me thst i have to wait from 4-5 weeks, came on, who is MONEY NETWORK? They really have profesional representative?

I have this card on behalf of the state from maternity leave. I've used it 3 times to pay my car note. I made 3 payments of $400, $300 & $500= $1200. My car company reached out to me to let me know that money network reversed the payments as a chargeback due to "insufficient funds". Well that doesn't make sense because I had more than enough money in the account. In fact I paid my car note each time as soon as the money it my account. So I';ve been going back and forth with Money Network for the past 2 weeks trying to figure out where my $1200 went and they can't seem to give me an answer nor will they give me may money back! So $1200 magically disappeared? They keep telling me, "idk what Mazda is talking about, we paid them. It's their problem" Yet Mazda has been able to prove to me that they didn't receive the money but Money Network won't prove that they paid them. All Mazda is asking for is proof that Money Network paid them by receiving a "Merchant Copy" but they said "we don't send those we can only send them a copy of the statement." well the statement is NOT ENOUGH! I have NEVER missed a car payment is 7 years. Now this is happening since I started using this card to pay my car note off & I'm being threatened by Mazda to be sent to collections because of this.