Money NetworkReviews 261

Got hacked 2 x the first one i never received a dispute form but yet i did get a letter of denial so i let it go lost $180 the second time almost $900 again never got send a dispute form just a replacement card i called again i need a dispute form guess what i got another replacement card? Download the dispute form Wich is verry hard to find faxed it now i have to wait another 5/10 business days to get my money i feel like they do this to deny your dispute and they keep your money like they did the first time to me.I DON'T RECOMMEND DOING BUSINESS WITH THIS COMPANY! Also on there website it says we will email you when we see suspicious activity on your card b.s. 45x they took out money out and never received a email or text would that be considered false advertisement?

I have literally an order in with Walmarts placed an order they Walmart put a hold on your account but then they refund that hold for the total amount because they if they didn't have all the stuff you need it long story short I had to do a refund also, Walmart literally sent the refund right over. I could see it on the app. Transaction stay in pending for literally so long and now I'm negative money and I have money in my should be 207.14 and it's saying I'm -90 some dollars and then the customer service doesn't know what they're talking about at all and they're very rude I have called the three people I've talk to you have been so rude very very, very rude. They don't know what they're talking about what they're doing, the one customer service rep said I was negative money and I wasn't but because there was a minus sign next to the account instead of a + where I made a purchase and I had to tell him that's because I made a purchase that's why there was a - there that doesn't mean I'm negative Absolutely terrible.

The company shut my account down without my approval or knowledge. Expressed no reason other than saying the account was compromised. I didn't have any money missing or anything. I asked to speak to the fraud dept who closed the account but was told the Fraud dept doesn't "Do" calls. The company has given no reason for closure. They also told me 5 times that they sent my remaining balance in the form of a check to my home address. They told me that the check is always canceled by the company but will not tell me why. Today I had to reach out to a lawyer for counsel. In short, they closed my account and are keeping the couple hundred dollars that was in the account when they closed it.

Nearly every person on the customer service team referred me to an automated support line that did not address my issue. All of them refused to listen to my issue, which was with the company itself. Also, the check they sent out to me was wrong and because their service is so terrible, i still have not resolved it NOR received a reply to my email. There is also a time limit to the check, which is great because they are terrible with communication so that drags things behind even further!

I paid for a weekly hotel and they said that the hotel charged me an extra $65 to make sure the payment went through? The hotel told me they have no idea what Money. Net is talking about. Now I have to wait 30 days until I get $65?! And I have no idea why because it's never happened before…I've done this 20 times at save hotel! Don't do it…hidden fees, horrible customer service…stay away from this card and bank…use normal one like Capital one or Chase!

Tried multiple times to contact customer service however their recordings refer you back to the FTB or just disconnects you. Chat is also useless as they cannot lookup any info and just refers you to call their useless customer service line. Possibly Class Action Lawsuit here for ripping off people form their middle class tax refund.

I misplaced my card. Called for a new one around March 20. Waited the requisite ten business days and called back April 5. Called back today, May 1. They say they mailed it to the address on file, which was correct. Now they are waiving the Priority Mail fee so I'll have it in 2 or 3 days. They are acting like it's a courtesy. Really? I've been waiting for six weeks, and they are going to ship a new one without charging me extra. Well, bless their pea-picking hearts. Also, customer service rep was polite, but you have to jump through multiple hoops to teach a rep.

At first using this card my job provided for instant pay was fine. Now it declines everywhere bank atm, heb, att,Walmart I was told all merchants were flagged as fraudulent. The customer service is useless and sorry. I have to transfer all my money to my personal account in order to be paid. I wouldn't not recommend this company to anyone.

These people are impossible to get a hold of. Their "Customer Service" line is always busy and you will be put on hold for hours and STILL never talk to an agent. Whoever decided to use these guys for this California Middle Class Tax Refund is not smart and is in fact probably a dummy. This just shows you how far gone this state of California is now. GOOD LUCK GETTING YOUR MONEY IF YOUR CARD HAS ISSUES, YOU WILL NEVER GET THROUGH THEIR PHONE LINE BECAUSE NO ONE CARES AND THEY PROBABLY JUST IGNORE IT. 0 STARS SHOULD BE AN OPTION FOR MONEY NETWORK.

This is the worst company I have ever had to deal with! I have been on hold so many times only to be disconnected. Their menu system is worthless. I never received my stimulus payment but I got a notice saying I hadn't activated my card. I called the help line. Asked for my zip and social. Then it said "due to high volume we can't assist you at this moment. Call back later. Goodbye". Absolutely worthless $#*!ing company! $#*! you Money Network! Their chat bot is a piece of $#*!. The wait time keeps changing from 1 minute to 7 minutes to 3 minutes to 0 minutes to 5 minutes. Kiss my $#*!ing $#*!!

I haven't encountered customer service this poor in a long, long time. If I could give zero stars, I would. I have been on hold with both phone and text for an hour, only to finally get a very nice and fatigued person who COULD NOT HELP AT ALL and told me I was lucky to get in the phone queue and not cut off immediately. Terrible fail, state of California. Just awful.

My card was successfully activated and pin accepted. I went to few stores and the payment for groceries was denied at each one. I called customer service. Two times the robot told me the wait was too long and to try again later. One time I ended up in a queue for 57 minutes and nobody answered. How can a State agency like California Franchise Tax Board, which deals with money matters every day, be so clueless and appoint something like Money Network to administer all this money? And why place this money at an East Coast bank, while we all live on the West Coast? Unless, of course, they don't want us to access the money they supposedly gave us? The whole thing is so dumb, they should be ashamed, whoever made those decisions. I want to know who's decision was it!

Tried multiple times to talk to somebody on the phone, nothing lets you talk to them. Wait times in chat are impossible as it fluctuates wildly with no semblance of reason, organization, or planning. Horrible company and I am not happy that the CA government decided to use this horrible service. I shouldn't have even received a card since I qualified for direct deposit which makes me wonder what incentive the company offered the government to use them instead. Whatever it was, it has clearly backfired as they are massively unprepared to handle something of this scale with anything resembling success

The fact that you have to go through so much just to speak with someone is beyond annoying. Customer service is a joke. Would not recommend.

They don't answer their phones, the "customer service" drones transfer you right back to the original line…that hangs up on you!
I'm going to assume I will never receive the CA middle class tax refund, especially if this scam of a company is in charge.

Joe
I never got the first card in the mail.
Mave Disconnected
10:22 AM
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10:24 AM
Joe
What is going on
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10:26 AM
Joe
How do you sleep at night knowing that you hurt people
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10:28 AM
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10:34 AM
Joe
Wtheck is going on?
11 min 0 min now 4 min?
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10:36 AM

This company is scum I am a hard working American and I had 55 dollars and I only spent 33.21 dollars yet somehow my account is in negative the employees were lying straight to me saying I had no money which how the hell are you gonna lie to me about ME not having money it's MY account which I can also check so the employees are just modern day scumbag your better off just getting your pay or any money in cash that you can pocket cause these digital banks sucks and don't care about their customers only themselves and not only that they put the wrong email on my account meaning they don't even care about my account being properly secured

The biggest winner of this California Middle Class Refund is Money Network. It benefits very little taxpayers. I did not receive my debit card until March of 2023 after weekly calls to automated answering systems and have to # this and that. Every week from early November 2022 I spent hours on the phone. If I clocked those hours, I would have earned more money than this measly refund. Why would the State of California do business with this shady company that forces us to give so much personal information. In the midst of it, I was hit by an authorized credit inquiry from a third party that I am fighting to have it removed. This never happened to me in the past, but I would not be surprised if this is not due to my relentless pursuit of this issue with this company that I feel have invaded so much of my personal private information. The problem is that the Franchise Tax Board sent me a 1099 for a refund that I did not receive. That's why I felt I had no choice but to pursue it if I am obligated to file it under my federal and state taxes.

I got a Money Network card from California for Middle class refund. Logged on to money network website but despite spending 30 minutes, could not transfer funds to my bank account.
I withdrew $300 from ATM but later on, after a few days, my balance showed as if I had withdrawn $400.
My logon to their website no longer works. Horrible company.