Money NetworkReviews 261

This is a bad choice to go with the don't do there jobs and then blame the consumer. Recommend using any other service beside this one. There customer service department is extremely rude and talk over you making you feel like you don't matter at all.

I have been dealing with these C@*ts for about a year now I would prefer to close the account but I want to be refunded first! They have allowed $1,575.00 to be taken from me without any resolution or help whatsoever. $255.00 of it was from getting hacked from overseas. Bangkok, Czecklslovacia, and Britain which I have never been to any of these places nor have I purchased anything from any of them... And the rest is from trying to pay my credit card on capital one. I make the payment... It's instantly withdrawn from my account the moment I press accept on my credit card side; than a day or so later Capital One says it returned the payment due to insufficient funds You've got to be kidding me. I mention it and they say to take it up with capital one... I fill out a dispute form and they deny it for inaccurate reasons. I have contacted the CPA and am about to get a lawyer involved and sue them. Enough is Enough and I don't work for schmucks to Steal my money and lie to me about it. They sent me a letter on Oct 23rd or 2023 stating my dispute was resolved and they are closing it when it states they denied me the refund of unauthorized withdrawals... CPS reaches out to them on Nov 1st and they claim they are still working on it DO NOT USE THIS SERVICE/BANK, YOU WILL REGRET IT... They don't even deserve a rating of 1.

No financial institution money transfer services work with money network, the app and site alike were setup with no standards or with the expectations of dealing with nothing but morons which I am a moron for using money network and customer service treats you no different. You'll get nothing but frustration out of choosing money network over any other actual bank.

I filed a dispute because I used an ATM and my money was never dispensed. I sent in my receipts from the ATM, and all the other necessary paperwork before the deadline. The money network people have even told me how much I'm getting back, yet it won't be released until Nov. 17 (supposedly) which is 2 months after the fact. I was originally told I would receive it Oct. 25 which was 10 business days after I sent the paperwork in. The ATM company informed me that they never even received a Regulation E dispute from this company or my money would've been refunded after only 3 business days. Don't waste your time with this company. There's so many better options. The representatives are extremely rude, and aren't helpful at all. The dispute department can never be reached by phone, and they ignore emails as well. I advise everyone to use Chime instead.

I used my card at a atm in a wawa convience store. My card was compromised with someone scamming my information, and emptying out my account.I sent in my dispute, and in one day they denied it. How can you investigate in 1 day. They told me it would take 45 to 90 days. So I'm about to call the better business bureau, and get everybody that's possible to get involved to receive my money back. I'm giving fair warning not to use this company. I've put in a appeal, and if they do not do there work that they are supposed to, we will be going to court. I work to hard for my money.

How are they in business is beyond my comprehension. The investigational team at MN are most likely the hackers robbing individuals of thousands of $. Terminate your accounts today.

I got paid on this card and automatically started having problems. So I started trying to transfer money from that card to my other money cards, Apple Cash, cash app PayPal. None of them will even except this card. There's no way you can use this card unless you're personally there. Do not get this card. It will be the worst mistake you ever made. Customer service is freaking terrible. They don't even know what they're talking about, I said please explain why Apple does not take this card I can't be the first person to call to say this. Her answer, you're not and I can't explain it to you why we don't.

I believe that there is inside activity between Money Network and wakeupthemount.com and vndstc.com. I was fraudently charged twice for transactions I did not commit to. Money Network customer service agents are incoherent and not helpful. Walmart is less than helpful. I will be contacting other avenues to get mtly concerns addressed

The money network services should be illegal for employers to use as a default form of pay. They won't deactivate old cards and when talking to customer service, they flat out refuse to give helpful answers. They treat people like crap and they hit you with b.s. Fees randomly. Use your bank, not money network. If I could, I would leave a negative rank.

Do not use this card for deposit on Hotel Reservations and Car Rental. The bank will place the transaction on "pending" status and hold on to your money up to 30 days even when the merchant had released it the following day.

I called to get my money back, someone's name "Debra" denied my charge for absolutely no reason. If you claim there wasn't enough "evidence", you should've reached back out to me terrible service.

When trying to transfer money out of the account to a valid checking account I continue to receive a message indicating that the amount I am trying to transfer is more than the available balance. I have tried lesser amounts, odd amounts, even amounts. Nothing. Customer service is worthless. They cannot tell my why it won't let me transfer. I have even tried the mobile app with the exact same results.

As far as getting money on the card. No problem for me. As far as using the card no problem for me.
But calling customer service is a 0 in Customer Service Skills.
Called them in April to put a dispute in for fraud. Customer service Rep said will not put in a dispute until I fill out paperwork, and mail it back. Never received paperwork.
So went online printed up paperwork, and faxed back. Put my phone number on it.
Called on 6/19/23 to check on status of dispute, that I faxed them.
1st customer service rep put me on mute and never came back.
2nd customer service rep picked up but never answered.
3rd customer service rep transferred me to a supervisor at my request. Automated system said wait for next representative. No one ever picked up.
4th customer service rep said they did receive my fax. But nothing has been done with it. That a dispute was never put in the system. That before I can fill out paperwork, a dispute from customer service has to be put in the system, then fill out paperwork. But when I faxed dispute, my phone number is listed on dispute form. But no one called to say that. So when I called two months ago to do that. I guess customer service rep either was lazy and wants to get paid to do absolutely nothing. Or wasn't trained right.
But before I could get case number. They disconnected.
5th customer service rep took forever just to give the case number.
Mind you all five calls how long that took. Listening to their automated system putting your information in again and again. Then on the phone each time with a customer service rep giving my information over and over again. A maybe 15-30 time that should of been waiting. Took probably at least 1-2 hours. I didn't add up the time. And the 5th caller said wait for the survey. But hung up on me before I even was able to do a survey.
Customer Service needs better training. Worst ever.

First card was sent with an invalid CVV. It was a known issue and no one ever contacted us. Had to have a new card issue. It took 30 days. Then requested to close my account on 5/5/2023; it is now 6/18 and still no check. (seems to be an issue other have experience as well) Just called, was informed the checked was mailed on 5/9. Now I need to go through the escalation team, this team just so happens not to be in on the weekend. I should expect a phone call in the next 24-48 hours. Not holding my breath on that one! Must be nice that they hold your money hostage and earn interest. Seems a little questionable on their practices

I have used money network card for 12 years and never encountered this... first off after the hotel I sated at was paid in full when I checked out the next day money network put a hold on 450 dollars on my card after all was paid so I called the hotel and talked to the supervisor and all was paid in full no pending. So I called money network and found out about the hold so I told them to call the hotel which they declined. So I told them you are holding 450 dollars of mine for no reason? I said how long for? They said 31 days. Wow 31 days really? I got bills to pay. I said iam not getting it back any sooner they said no. Ummm I have had holds before yes but it was 7 to 10 days. Never heard of 31 days and she said I won't be getting it back before that. Wow I used this card everywhere Vegas Indiana Minnesota and never had this happen. I asked to speak to a supervisor and they said one was not available wow just wow... so iam spreading the word do not if you like your cash I repeat do not use this company... worst I have ever seen. So after 12 years I will be taken my business to a bank. As soon as my money is back iam switching over... they lost a valuable customer..

I called Money Network regarding an issue on line with the stimulus card I received. I spoke with one agent that has NO knowledge on how to correct the issue on line. When I asked for a manager, he put me on hold for over an hour. I had to call again and this time spoke with Kiera, who was rude, un helpful and hostile. For no reason, she kept putting me on hold, refused to provide her I.D.#, refused to transfer me to her manager, Yvonne, or even tell me what state she is at. I asked to be trasferred to the escalation team and she put me on hold for over 2 hours only to later hung the phone on me.
This horrible company should be out of business and no one should hire their services.

Closed my account on May 11.
Received an email from solspark.com (the agent on the phone does not know what this is!) on May 15 stating that my check was sent out ($12,818)
Called them on the 28,31 may, 2,6 june to find out. I was told that there was a "delay" with the checks (never got sent out) aldı the agent couldn't tell me the reason of the delay.
Called them on June 9. Was told that my check was sent out on 6/7
Asked why an email notification was not sent out. Agent on the phone told me that he was asking the same question to himself :((
He told me that I should be receiving the check within 7-10 days of sent date, which brings me to June 14-17,2023.

Closed my account. Out May 3rd, still waiting on a large check to be mailed. It's now June 7th. They claim they can't open my closed account. Because I can't tell em how much my gas purchase was, date of purchase & location on April 1st.
DO NOT DO BUSINESS WITH THIS CARD! An ATM ate my perfectly good card with $1700 on it, saying fraud alert. They should be illegal & should NOT have the privilege of handling Americans money!

This company took 272 dollars from me. Stay away! They do not care. Opened an account and had money deposited. They refused to help.

I would never sign up with this company or trust them to handle any money for any business'. I have been fighting with them for a year now for my daughters money and within the last 4 months they keep sending me checks but have stopped payment on them. When you call they act like they don't care nor do they know what they are talking about. I would advise any employer or employee to NEVER use these people!