Money NetworkReviews 261

I've disputed charges since last December with him and I don't even get a reply back from them. They tell me to email I emailed they don't respond. I call they don't respond. I asked for dispute department. There is no such thing really you get the same person this is the worst company you ever dealt with. We need a class act

In all honesty you'd get better customer service from a meth dealer. The website seems to be designed to keep hold of your money for as long as they can. I did eventually get through to customer service and the person I spoke to was spectacularly unhelpful and I gave up. I still don't have my money.

I received my Money Network card for CA EDD benefits. I attempted to register on the Money Network website to find out that somehow someone had already registered my card with an unknown email. Money Network said the only way I could proceed would be to tell them the exact amount and date of a specific transaction from 5 transactions ago. I never even made 5 transactions. Hence this information was impossible to provide. That was the end of the road. I have been robbed of all my benefits and Money Network facilitated this by having absolutely no other way for me to prove my identity.

Money Network cancel my account without reason, no one in Money Network can give why my account was canceled while was in vacations, and all my money was in Money Network card, so I have to interrupt my vacacions. The only reason a can think is descrimination because I am hispanic.
I have more bad experiences with them But this time was the worst.

Money Network is the worst! The phone app doesn't work. The buttons in the website don't work. Spent half a day on a phone trying to get them help me just for them to pass me on to someone else few times, then being on hold for an hour and eventually to hang up on me. Horrible service! Why did EDD ever change to this lousy service is beyond me.

I would never do business with money network. The only reason I have to use them is because I'm currently on disability. So a month ago, I rented a hotel room, and like most hotels they asked for $100 deposit. No problem, the deposit is usually back on my card a day or 2 after I check out. We'll here I am, almost 1 month later, and the hotel did its part...but money network has held my money this entire time. They tried saying I need a written letter from the hotel, and that even then it can take 31 days for money to be returned to me! Absolutely not! We'll trying to speak someone, and then to speak with a supervisor or at least have a supervisor call you back...they do not help you at all! I've been trying for the last week to have a supervisor call me back...AND THEY DONT DO IT...and they still haven't posted my money back to my account so I can use it. Money network tries to steal your money.

I tried to access my account putting in the correct username and password. It told me it was invalid. I tried a second time it locked me out. I called and they told me they were updating their system. It is a common problem with money network either locking it or not sending a code. Always a hassle to use.

Money network only allows a money transfer "if" you have your money network card. In most cases the reason customers request this service is because the card was lost. Security questions to verify identification should work for this service.

This card is a scam they try n take your money. Bad customer service they can't verify you with your social n private information but want your last 20 purchases... Don't do it... Do not get this card please whatever you do...

They are the worst. I waited an hour and a 1/2 and still nobody answered on customer service. The lady who talked to at first all she does is transfer calls. She is not gonna help you. I try to cash my EdD check. I had to have a bank my bank. Put a hold on it because you can't get a hold of nobody in the gate, even my own got the around. Shady shameful

Thanks, EDD, for picking a 🤬 sketchy company to replace BofA. 90% of the time unable to log in to website. If you're lucky enough to do that, 90% of the time you cannot see ANY transactions. What's the point?
EDD went cheap, and it shows.

50% of the time the ap doesn't work! What gives?
Have to keep logging out and logging back in and you still may lr may not be able to access it

This app never...NEVER works.
But...that's par for the course. Once the government gets involved in anything...it turns to crap.

I been trying for a week to get on the website to get my transactions. The site has been not working and when u try so many times you have to wait until 24 hours to get back and it's still $#*!ed up I'm fed up with this company.im goo to another card company today to many problems.😡😡😡😡😡😡😡

Have had their app downloaded for 4 years, this past year it doesn't work, called customer service,and they said, " tech is working on it" what a joke, changing banks,this company is lame and liars!

Any form of service from this company is completely useless. Nobody to help you over the phone, their phone app is unresponsive EVERY time, and their desktop website never works as it kicks me out when I try to initiate transfers. This company makes it impossible to do the simplest of banking. How they were trusted to do anything is beyond me.

I received a MN debit card for the California Middle Class Rebate. Made numerous attempts to use it, didn't work. Then spent a couple of hours on the phone to get a check instead. When I deposited, it bounced as it requires a code. I then tried cashing it at Walmart, who rejected it because it was now listed "For Deposit Only." I've now been waiting on hold for over an hour to get a replacement check. Overall, it has taken over a dozen hours and I still haven't got my money.

Half time it don't log on when money shows paid out it take 2-3 days to show up. Then 2-3 business days to transfer out. I definitely would not use this account by choice