Money NetworkReviews 261

This is the bank that EDD California uses and I don't understand why. People are already in a bad situation on disability or unemployment and then you have to fight with this company to get your money. I've been stranded and couldn't get the Uber ride because they declined it my car went down and had to rent a car and it is been 3 weeks of fighting them to get my money back even though the rental car released it. Hours and hours on hold and no resolution. If you have any choice I would avoid this company.

These people suck. They froze my account because they claim "someone has my information." But I had a new card that I literally JUST activated, and they claim it was compromised. Then told me I had to wait 7 - 10 business days for another card to get to me. So I can't access my paycheck for almost 2 weeks! They wouldn't transfer me to anyone who could unlock the account. There were zero charges that weren't mine on the account. So how would they know if someone had my account information, on a card I had just activated 15 minutes before I called them. Their "system" automatically locked it for no reason. It was their mistake yet I'm the one that has to wait. If you have an option other than using money network, then do it. I wouldn't recommend this crap to anyone.If I could give zero stars I would.

I got my card hacked at 7 eleven. I logged on website which is how I found out. The website itself is a nightmare to match their customer service support. Reported it on he 5th called back for follow up. Was assured investigation was n process. Called again on the 29th now they say "It was canceled on the 5th" mind blowing. No accountability or response of why or how this occurred. Only a mere apology and another empty promise of renewing original claim. Worst case scenario this piece of wannabe banking chosen by state for disability benefits. Won't recommend this this institution to a teenager.

How can a company this bad still be in business
First call I made was 2 months ago about online deposits not going threw they said their it department was working on it? It's still not working I guess their it department needs a it department
Negative 5 star review if possible

Operator was hard to understand and kept insisting that to activate the card we had to go through the automated system which we did four times only to be told repeatedly that it did not have the card number in the system. They had no alternative activation method so they just end up keeping all the money! WHAT A SCAM!

I'm questioning myself how is this company still in business with how bad they handle everything. On call for 3+ hours trying to activate the card and still no one is even picking up the phone. I'm not surprise if they are stealing peoples money to fund for this garbage company. I hope they get sue asap. Also the fact that they would let someone other the card holder to activate the card without any important information about the owner of the card is beyond absurd.

The app is garbage. Won't allow you to transfer money. Logs you out. If you transfer money it disappears for days. Terrible. Better access if you let a drug addict hold it

My job had me sign up for this debit card year's ago to receive my per diem while working away from home. I have never in my life seen or heard of a bank this unreliable and incompetent...one min you have access to your funds, the next minute you don't. The app associated with your card is complete trash, you never can see your balance or transfer funds. I was just told I can't access my funds because my account is on hold, because I have to send them my drivers license, social security card and phone number on a sheet of paper then i can access my funds once they lift the hold on my account, ive been an account holder for a few years now, but all of a sudden they need the information they already had... this bank is a complete joke

I can never get it to allow me to sign in. It will just spin. I deleted it and reloaded and still I could not sign in. It would not accept my card number. I called for assistance and rep said to log in on line that they did some upgrades to mobile site. Tried that and kept telling me to try again later.

Worst entity,
Call center does not pick up the phone
Gating questions prevent from going further in menu
Entity is making money off intentionally depriving card holders of their funds by blocking access
Did California EDD did not perform their due diligence?
My EDD claim is locked up, and I am stranded for 9 months while MoneyNetwork is living off my interest and earnings on this money

This company, is worthless ever since I started my unemployment my card is compromised and they have to close out the account and still have to wait over 7 days to get a check by mail. This is the 4th card. That gets compromised. And there customer service sucks very rude. Get Direct deposit or a check by mail better. EDD needs to change service.

This service SHOULD NOT exist at all. It's totally unreliable and customer service acts like they're so f*cking busy! First when I called it said 15 minutes. Now I've been on the phone for almost an HOUR seeking some service. The app won't allow me to log in or tells me my card is invalid!

These guys don't deserve a star not one. Who apologizes over and over with no efforts to fix anything of no way to do it? These guys do. They can say I'm sorry more than than you could imagine only thing is it is an apology to nothing and that's what they do about anything. Nothing is what they are good at. And that's all you're gonna get.

I requested a new card and the representative I spoke with did not assist me with getting my card before Christmas had it not been for God my children would have missed the opportunity to benefit from presents despite me attempting to avoid this confusion

I as suppose to receive a debit card from them for last 3 months and I have not received it yet. I have called their customer service more than ten time. I tried all the way in their automated service to receive a card or be able to talk to customer service. I have spent 1-2 hrs waiting in a call to speak to the agent and has no luck. 9 min wait has turn to hour long waiting with no reply and eventually I hung up.

Reviews of
Money Network are overwhelmingly, with users complaining about frequent login issues, poor customer service, slow transaction times, and difficulty accessing their funds, often citing frustration with the platform's functionality and accusing them of making it intentionally difficult to use their benefits; many consider it a "scam" due to these issues, particularly when used for government assistance payments like unemployment benefits.
Key points from reviews:
Login problems:
Frequent inability to log in to the online platform or app, requiring

I have had several issues with with them recently. Every transaction I make online gets flagged for fraud. When I call customer service they tell me I should use another payment method. THEIR SOLUTION IS TO NOT USE THEM. Huge red flag in my opinion

Resty the rep l, was rude, condescending and disrespectful when dealing with me today. She ignored me and when I asked to be transferred to a supervisor, all of a sudden she pretended to be professional. I then spoke to Bruce the sup. He was rude and brushed me off not even recognizing me when he first took my call. He seemed to immediately take her side without even understanding my concern. He then transferred me back to customer service without me being aware. I've graded hundreds of customer service reps and they did not represent the company well at all. I'm still on the calll waiting as we speak. The rep name is Resty and sup Bruce. Today is 10/5/2024 at 1245-122pm eastern standard time. Their call needs to be monitored for quality assurance.

It all started when I tried to check my balance on 12/1/24 using the correct pin. I was told it wasn't, I called all day to customer service. Money network lied to me for 2 days when I would tell them the correct info they would turn it around as if I was lying. Today 12/3/24. I finally spoke with Kathy from money network that I had a zero balance which I knew wasn't right. Cali unemployment had just deposited 900 on the 20th of Nov. I never had a problem with my card until I notified customer service that's when my money was stolen off my card. Theft within the company. I'll be contacting BBB, EDD, and sharing what happened to me on other sites about money network. Zero star for me.

I made 2 purchases. One at a store and one at a restaurant. I went to my transactions and noticed my account balance was missing almost an extra $20. My instant thought was a holding fee so I added up my 2 purchases and multiplied the total by 20% and sure enough it was the exact amount I was missing. I called the customer service number and listened to the recording of my transactions and the totals they were telling me I spent were 20% higher. I went through all of their documents and FAQ pages and nowhere does it say they take a 20% fee on each individual purchase. It does say there may be a hold at a hotel or gas station (and states this hold can be bypassed by paying inside rather than at the pump) but not a local store or restaurant. I can't imagine had a spent more without checking my balance! Not the time to be messing with people's money and by reading through these several hundred reviews, I wouldn't doubt there to be a possible class action against this company soon.