Money NetworkReviews 261

Don't trust money network they don't help with anything. They steal your money and than act like they don't know what to do. It's a worse experience in my life and I can't wait to stop using this bank.

I will never do business with money network again. My experience with them for the last 2 years has been a complete nightmare. If you can get a real bank account. I honestly dont know how these people live with themselves.

I'm just like everyone else that has written a review about this sorry company.im just disgusted with money network. I find out on a Sunday afternoon that my card has been hacked and all my money gone. I called them and got a new card in a fewvdays. I called to ask about my 117 dollars and they said it would have to be disputed. When I talked to someone they spoke broken English and a never understood what he said. About a week later I get a letter in the mail saying I lost the dispute because there were red flags about what I said when it was obvious it was one transaction that took all my money. I had a 2nd dispute and lost it also now they say the matter is closed as far as they were concerned.its crazy to have to fight tooth and nail for my own damn money and not get it and basically be called a fraud.as soon as I can I'm switching to chime. I think they are getting this money and keeping it themselves. Why else would you have people disputing money transactions that speak broken English or speak real fast like a car commercial on the radio. Every review on this company is really bad because they are crooks and scammers.

My money network card has never had issues until today. Suddenly it didn't work. I called the customer service department and the representative lied to me saying it has only been an issue for less that 1 hour. The last time I tried to use my card, was about 830 pm almost 2 hours ago. They also said the problem will be fixed by tomorrow. My husband and I almost got the cops called on us bc we went put to dinner and my card wouldn't work so we couldn't pay. We had to call a family member to pay our bill so the restaurant wouldn't call the police. Liars that don't care about their customers.

I am ready to go to an insane asylum because of these people. They have just sent me a 4th card that randomly works whenever it feels like it. The customer service on the phone is ridiculous, they are not helpful in any way what-so-ever. They just make me feel MORE upset. They tell me they show NO DECLINES when I'm holding 2 declines in my hand. There is NO way they should even still be in business, i am at a total LOSS.

Money Network is Horrible, my Debt EIP Card all my Money was Stolen The Company is No good, UNAUTHORIZED TRANSACTIONS, customer service was NO HELP AT ALL, 2,250 $ was STOLEN From my EIP Card, I did Appeal The Dispute, they are Worthless, don't Trust Them at all! Money Network did Rip Me OFF, MUST SAY!

Steal your money when they want charge you fees then have no explanation for what the fees are or where you can find them don't use them have to fight for all your money

I had to call and get my account number when filing my taxes in 2019, boy was that a mistake, they gave me the wrong account number(and I didn't have my phone to look it up I forgot it at home) so when my taxes were released I had to call and find out what was going on well they finally put it back in my account but not before they told me the name on the other account. Well I've been fighting them since January for my stimulus and they said now they have to have the other woman's permission to open her account. I'm telling you don't ever do business with them they are rude and just the worst.

Poor customer service, a hotel took almost $500 off my card without my authorization and money network is going to let me know that they can't do anything but only dispute it which takes over 30 days for my money to go back on my card. I honestly can't find one good thing to say about money network.

I had the same card for 5 years. Recently my stimulus check money was stolen off my card. It was used overseas for papa John's, PlayStation and tips to, I guess, someone's family member and friends. I immediately called money network to dispute the charges and they said I had to wait for paperwork. The paperwork didn't even come yet and they denied me getting my money back. It was over $700. I was in tears. I disputed and appealed the claim numerous time and they denied them all. After doing some research I realized that this same scenario is happening over and over again to other consumers. So it hit me that the actual phone operators and employees of money network are stealing our money. This card is a huge scam. The company if profiting from stealing from us. It's funny that before my money was stolen I barely had $100 on the card and no one touched it and As soon as my payment hit, my money was stolen overseas that fast and when I call them to dispute the charges, some foreign or overseas person answers. Everyone don't give up because the truth will eventually come out that money network is stealing our money from America and funneling it into foreign countries for their families and friends. One day they will get caught. They are giving out our card numbers and information. There will eventually be a class action suit against them, mark my words. Also I still haven't got my money back and I have only $6 in my account. I wonder if they are going to steal that...

I recently had a dispute over my eip card being stolen from my mailbox by my ex and she spent it all. I reported it the day I realized that it had been stolen and they said they would do an investigation I told them who took it and what she spent it on (gambling). They told me it would be 45 days up told them I was broke and it didnt matter to them I had to wait. I waited and waited but my Bill's did not. I lost my home and moved into my pickup on or about the 45th day of the investigation I got a deposit for 80 dollars I thought this isnt 600 dollars so I called again they said it will be a week. A week went by and i received a paper CV in the mail stating the case was closed and i dont get anymore money back. I told them who did it and what she dod with it and they still denied me my money. I think I've been ripped off and screwed at the same time this is no way to conduct business I hope that they have a collapseimmn their bank and lose all their assets. They need to feel like I do

I gave 1 star because negative stars was not an option. My card expired and because my employer does not use Money Network anymore a new card was issued to me from a different provider. I had 2 checks deposited into the Money Network card that I could not get because the card stop working. I called to ask to get a check mailed to me I was supposed to get March 16. It is now April 20 and I still have not received it and when I called to find out about it they kept me on hold for a long time.
Now I have to wait for the check to be cancelled and mailed again, so I have to wait for another 15 days (3-5 to cancel and get the money back to the account and 7-10 for the check to mailed again) to possibly get my money. I called while at work and when I told I could not wait too long on hold I was told "If you want to resolve this issue you will have to call again then." phone call took over 37 min!

It should be illegal to hold ones money hostage through a service like this. They do everything they can to pingpong you around their legalese leyden fine print and not tell you where fees apply. "See section 4, part 20, subheading (f), now go online. All to find your "fee schedule". Why wouldn't you want that clearly stated when you first rammed this piece of garbage down my throat? So you can surreptitiously apply fees wherever you can and hope I'm not sharp enough to catch the tiny subtext that says you're charging me $3 to move my pay into my real bank account. I will be very seriously looking into taking legal action against this company and my employer, though I assume they have an army of lawyers who have done everything just to skim the edge of legality with this foul, corporate robbery.

Spoke with their Customer Service representative, "Gabby," who said the card they sent me 11 months ago "expired." The card expires 6/23 but apparently they swapped contracts from BOA to Metabank.

Metabank has no customer support according to Gabby & her supervisor, Jess.

For the last 5 months theyve taken $5 out of my account each month, while not sending me a new card... just cancelling the card they sent me.

I asked to reimburse at least $5 & give me access to MY MONEY. They said I needed to wait for a new card to access my money, which would then charge me an additional $5 for April.

All I wanted to do was pull my money out of the account & have it transferred. Luckily I was able to fulfill the transfer today but with a $3 fee added.

This was money I worked for & was taxed for in 2015 while with a temp agency. Somehow I lost over $30 to them in fees from their runaround & new contracts, which I never signed.

This shouldn't be legal & the fact that they cannot even get $5 reimbursed or wave a $3 fee to make things right is atrocious.

They said they'll send in a request, wont CC me on the email, and wont reach out to let me know the status.

Are there any lawsuits filed against this company?

Their website states how you can "Pay all your bills" using this Money network card. That's a lie, because I cannot. Ive tried paying for my spotify, and my phone bill, it will not take my money network card. Even tho, I have more than enough cash on it. Also, on their website. They also state that if you DO have a bank account, you can transfer money FROM your money network account, into your actual bank account. I tried it, it took 5 days, for me to get a notification stating, it wasn't successful. The money, just disappeared. Didn't get returned to my money network account, nor was it on my actual bank account. Just disappeared. 200$ gone. The website/card Highly disappointing. Can't do much with the damn card. And your money goes missing.

I went to deposit $119 Connecticut income tax checks refund it was denied after I wrote a VOID across the front as asked, now I have to try to have resent, called customer service and got absolutely no help, DO NOT DEPOSIT A CHECK INTO THIS CARD

I have had money network for many years as the card that the business which I sub contract for that deposits our weekly pay onto. Haven't had many issues until recently. I recieved a call from someone claiming to be in the frauds dept asking me if I authorized a purchase in Florida at a Walmart for 150.00. I said absolutely not. I live in ny. He says that's why we flagged it and are calling you. He said my account was compromised and I need a new card mailed out. He asked me some personal info and says new card will be expedited in a few days should arrive. I waited 2 weeks and nothing. I call money network back and they say we have no record of you speaking with anyone. They ask for personal info again and say a new card is coming. Fast fwd to this week which is a month later after receiving a new card things go well until I get my weekly pay deposited at 1230am not an hour later I go to atm to remove it. Nothing. No money is in there. I do see a transcheck purchase for 350 on the transactions which I didn't make. I call customer service immediately and say someone made an unauthorized purchase on my account and I want the money back. At first the woman tells Me im sorry that happened we will refund it back to your account in 24 -48 hours. We will send a new card also. I call today to get tracking number after 24 hours and this woman says oh you have to fill out a form and wait 10 days to see if we decide to refund your 350. But your new card with nothing on it is on the way. Like this is how you run a business? You let people steal money out of accounts and then tell them it's ok we're refunding it back. Then say oh sorry you need to fill out forms and wait until we decide if you get it back. What a joke this place is. SCAM artists. Don't ever believe them when they call you out of the blue and say this is the frauds dept. Hang up.