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MobileUnlocks

3.5

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MobileUnlocks Reviews Summary

MobileUnlocks has a rating of 3.5 stars from 2,635 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, old phone and sim card. MobileUnlocks ranks 2nd among Unlocked Phones sites.

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2,239
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8,297 reviews

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Spain
1 review
0 helpful votes
Follow Raul P.
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After one month I have the info I should have had inmediately: My phone is hard locked and need cable unlock. They made me pay for a service they knew they were not able to provide me... and made me wait for one month watching the "inminent unlock" on the screen. The final solution is to use a software that originally does not work from its server: SAMKEY. No support for that, I had to find the software in the SAMKEY.ORG page. By the way, the service cost half the price I paid directly on that page. I paid twice the price for the benefit of doing it myself.
By the way, the program is infected wuth a blacklist malware and does not work, you always have to pay again and again, for each and every time it crashes by its own. And crashes very often

I hope they get what they deserve. They make this world a bit nastier.

Date of experience: May 17, 2023
North Carolina
1 review
0 helpful votes
Follow RR W.
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Scam
May 12, 2023

They will charge you $25 to lure you in then they will say you passed the check and to unlock it you need to pay another $45. After you paid that, they will tell you they can not unlock your phone and will only give you store credit.

Date of experience: May 11, 2023
Canada
2 reviews
2 helpful votes
Follow Yudy B.
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They charge 14.99 USD to tell you they can unlock the phone, then you have to pay 86.99 USD for them to actually unlock it.
After 5 days they sent me a message saying they couldn't unlock the phone with the carrier but not worry because the phone will get unlocked. 3 days later they sent another email saying they couldn't do it because the phone is hardlocked. Wich is a lie and I have proof of this. I called the carrier and unlocked the phone under 20 minutes. They won't give me my money back.
They will reply inmmediately to a bad review but will take several emails to send back a threatening emails if you were to request your money back.
Please don't work with this company. It is a scam

Date of experience: May 9, 2023
Texas
1 review
0 helpful votes
Follow Jenie F.
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Scam
May 9, 2023

Scam alert! They will make you think you are paying to unlock your phone but they are going to ask another payment in the next step without knowing ahead. They are misleading people. I wished I have looked at the reviews first.

Date of experience: May 9, 2023
Bulgaria
1 review
0 helpful votes
Follow Christina H.
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They advertise mobile unlocks for $15, yet they charged my card 3x for it. Then they emailed me saying it would cost another $70 to actually unlock the phone. After writing a couple angry emails, they responded saying that they would give me a refund. They didn't end up reversing the charges nor did they unlock my phone. I will be filing for a chargeback with my bank and once I find out the country they are based out of (the bank will tell me as this isn't available on their site) I will be contacting the authorities there as this company is a scam and should not be allowed to scam people anymore. Do things the right way and just contact your phone carrier to unlock your phone!

Date of experience: April 30, 2023
Cayman Islands
1 review
0 helpful votes
Follow Jordan W.
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Initially, I purchased their IMEI unlocking service, as advertised for $14.99, this was a gimmick for an eligibility checker and to upsell you for another product... Very misleading and a very shady business practice. I was then prompted to purchase standard service for an additional $45.00, of which I did... " I said, hey, I'm already invested so as long as they get the phone unlocked. However, this was another gimmick for them to upsell me to another service, which probably doesn't work. So to my surprise, they couldn't unlock the phone. They then attempted to upsell me again for the premium service which cost $285.00, so I refused and asked them for a cash refund. They tried to issue me with a useless credit note for their website for $60.00 dollars... It literally is useless, I WANT MY REFUND OR UNLOCK MY PHOHE>>> SIMPLE... I've emailed them multiple times but did not get a response, horrible customer servce and very dodgy... This company is a SCAM, they failed to deliver the promised service. I would stay clear of these guys and their shady business practices, which btw are a clear violation of consumer rights. I demanded a full refund of the $60.00 and I still haven't received a response to my email... Very shady company... These guys are scammers who are clearly conning anyone who uses their so-called service, if it actually works. I will be filing a report with the FTC about this organisation... i hope all of this was worth $60.00 or delivering the service as promised.

Date of experience: April 25, 2023
Canada
1 review
0 helpful votes
Follow D C.
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Deceptive - do not recommend
April 21, 2023

The website seems to be designed to mislead users to believe that an unlock costs 14$ however, after paying the initial 14$, users are advised they need to pay an additional 41$ to complete the transaction.

For reference, here is the sponsored Google Search result where it all started for me:

#1 Canadian Unlocking - $14 Instant Unlocks
MobileUnlocks
Unlock your phone for any network. Order phone unlock code via IMEI from just...
Rating for mobileunlocks.com: 3.8 - 49 reviews
‎$14 Unlock · ‎$14 Unlocks

Once I accessed the site and input my information and requested an unlock only then is there subtle indication that there will be another 41$ charge to complete the transaction. It's not obvious. Make no mistake, it's not obvious by design, by purpose. If they were upfront that an unlock would cost over 50 dollars, most users would search out a more cost effective unlocking provider (there are so many).

Date of experience: April 21, 2023
Canada
2 reviews
1 helpful vote
Follow Dennis R.
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Very misleading!
April 17, 2023

They lead you to believe that the first payment they ask for IS the unlocking fee and unless you read the "terms and conditions" rather than just check it as most (myself included) will do you don't realize you've been misled until after they do their eligibility checks and then request "final payment"! The "final payment"is more than twice the original payment making this an expensive option to unlock your phone! VERY MISLEADING! IM VERY UNHAPPY!

Date of experience: April 17, 2023
Ohio
1 review
0 helpful votes
Follow Darryl W.
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Scam
May 14, 2023

I paid one price then it says I have to pay another price. The no full disclosure upfront how much it really cost. And you can't get a refund back.

Date of experience: April 14, 2023
Greece
1 review
0 helpful votes
Follow Alkis L.
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Scammed
April 9, 2023

"Eligibility Checks" are not covered by our money back guarantee. We perform a variety of checks, including checking for lost/stolen status, correct network, phone history as well as Activation Lock status. There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase. If you decide not to proceed with the unlocking payment, we cannot refund the cost of the Eligibility Checks, as we have already performed the service.

Date of experience: April 9, 2023
Idaho
1 review
0 helpful votes
Follow Gary P.
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*RIP OFF* Be careful of this con! They will bait and switch up and DOUBLE the price for a Iphone SIM unlock service! I read $28.99, sent my card, then a window pops up saying "to complete the order, you must pay $45 more dollars" more then DOUBLE the advertised price! STAY AWAY FROM THESE CROOKS

Date of experience: April 8, 2023
Canada
1 review
0 helpful votes
Follow Kalashanth P.
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***WARNING STAY AWAY***
Make sure to read the fine prints before paying from the beginning. The initial charge is not the full charge and you have to pay more once they verify the phone is not stolen/IMEI/other info.

It is not going to be 24 hours turnaround (at least for me anyways). I am still waiting. Ordered on Saturday April 1,2023 and it is Tuesday April 4,2023. Not unlocked yet.

UPDATE: April 5,2023
Now they want $70.00 more saying my phone is blacklisted. I have already paid over $80.00 prior to this. My phone is not blacklisted as it was my old phone with Bell.

They do not respond to emails and there is no other way to contact this vendor. Do not fall for this scam.

***They use "blacklist" as an excuse to not refund the money. I sent them multiple emails and no response. I asked for proof that my phone was blacklisted and no response.***

Date of experience: April 5, 2023
Georgia
1 review
2 helpful votes
Follow Sunny J.
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Scammer scammer dont use this mobile unlock service is scam scam take your money do nothing.cant get refund back.no one answer you

Date of experience: March 29, 2023
GB
1 review
3 helpful votes
Follow Steve D.
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I used mobileUnlocks service thinking they would provide a quick and easy service. They guaranteed that the phone would be unlocked (100%)

The bill was £11.99
On the same day a further bill was charged for £24.00

Two days went by...
Then they demanded another £40 because vodafone rejected the unlocking because the phone wasn;t purchased from vodafone, and required payment.
The phone was purchased from vodafone.
I didn't pay because this did not seem right.
I went to the trouble of contacting vodafone directly, and easily obtained an unloack code within 30 minutes FOR FREE
That's right. The code was easy to obtain and vodafone did not charge a penny for it.

Date of experience: March 28, 2023
GB
1 review
0 helpful votes
Follow Suzanne M.
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Payment taken, 4 emails sent and nothing back. States it will take up to 30mins but 24hours in rare cases. Over 24hours now and nothing, no communication and status saying 2 hours (which it's stated all day) terrible experience, DO NOT USE

After leaving this review, they reply. Although still not replying to my complaint.

NEVER USE, BETTER WEBSITES TO BE USED

Date of experience: March 28, 2023
Ireland
1 review
0 helpful votes
Follow Austin S.
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Scam
March 28, 2023

Paid €28 for unlock on an iPhone 11 from 3 Network Ireland. 7 day timeframe given & they could not unlock.
Was offered €28 credit?
Credit is of no use as I have no need to use site as it's not fit for purpose.
No response whatsoever from them to emails sent.

Date of experience: March 28, 2023
Canada
1 review
2 helpful votes
Follow A V.
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Scam, Scam, Scam
March 24, 2023

I was suckered in to this scam, paid $15USD to find out that that was an evaluation fee. A further $54 was required to unlock the phone. Went on EBay and paid $3 CAD and within a half-hour I had an unlocked phone.

Date of experience: March 24, 2023
Nevada
1 review
1 helpful vote
Follow Joe r.
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Didn't waste you time and money 26$ + 84$ after 24 hr is your cost it is now 12 days and I got 0 result no unlock any story that it can take up to 30 day bu...l if you need unlock pay you phone and get it unlock for free in 4 hr with at&t

Date of experience: March 22, 2023
Georgia
1 review
0 helpful votes
Follow Martin T.
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Rip off!
March 18, 2023

These people just take your money flat out! They absolutely do nothing! It's some type of low life sitting at his computer stealing your money! Very Sad!

Date of experience: March 18, 2023
Armenia
2 reviews
1 helpful vote
Follow NoteUltra T.
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Worst company ever
March 14, 2023

Avoid this company at all cost. They will steal your money, starting with $15, all of the sudden you will need to pay $42, and before you know it there is a final premium payment as well. Awful people and experience. You will never be able to contact them again.

Date of experience: March 14, 2023