Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Mobile Unlocked

Mobile Unlocked

2.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We provide remote mobile phone unlock services for any brand and model you can imagine. You can also check with us what country and network your cell phone is locked or black listed these services are highly recommended for second hand cell phone buyers.


mobileunlocked.com
Douglas, Isle of Man, United Kingdom
How would you rate Mobile Unlocked?
grey stargrey stargrey stargrey stargrey star

Mobile Unlocked Reviews Summary

Mobile Unlocked has a rating of 2 stars from 755 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mobile Unlocked most frequently mention customer service, complete scam and credit card. Mobile Unlocked ranks 84th among Unlocked Phones sites.

service
343
value
141
shipping
87
returns
114
quality
539
This company does not typically respond to reviews

Instant Feedback

9,040 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Michael W.
Unfollow Michael W.
Share Review
Report Review

This is a scam, they only do what you can do for free if they even do that. They charge you then you hear nothing. Stay as far away from this place as you can. There ripping me off right now and ain't $#*! I can do but warn you all

Date of experience: December 19, 2023
Pennsylvania
1 review
0 helpful votes
Follow Robert H.
Unfollow Robert H.
Share Review
Report Review

Scam
December 20, 2023

I originally went with Mobile Unlocked because of all the good reviews; they must of paid for them. The business is a complete scam. 1st they charge you a fee to verify your device us able to be unlocked; which in of itself is reasonable if you are to lazy to check it yourself. Then they email you saying it is ready to be unlocked for an additional fee. Then a day or so after that is paid they email you again and tell you that for whatever reason (not in service, payment due, etc) that it requires their premium service for an additional fee.

Date of experience: December 13, 2023
District of Columbia
1 review
0 helpful votes
Follow Ulises O.
Unfollow Ulises O.
Share Review
Report Review

Fraud
December 18, 2023
Updated review

Liars, I'm almost two months old and they never unlocked my phone.They also block them when you want to send them a message.

Date of experience: December 11, 2023

They never answered my emails
November 5, 2023
Previous review

My tracking number still says 95% and I have been 2 weeks since I placed the unlocking request

Date of experience: October 29, 2023
Australia
1 review
0 helpful votes
Follow Noe L.
Unfollow Noe L.
Share Review
Report Review

The site is a scam.To release the unlock code they require additional payment. In this case more that if you have it officially unlocked by the network. Do not trust this company!

Date of experience: December 8, 2023
Texas
1 review
0 helpful votes
Follow Mandy S.
Unfollow Mandy S.
Share Review
Report Review

Total scam
December 14, 2023

I had a desperate moment and used them to try to unlock my 3-year-old Galaxy A21 TRACFONE. I needed service and couldn't afford a new phone.

Shortly after paying them my last $26, I found the correct website where I could do it myself in seconds. I messaged them and told them I unlocked my phone, and could I get at least a partial refund? No.

Then I got this email, telling me my phone was ready to be unlocked, and I needed to pay an unlocking fee, because my "phone is very expensive" and I was under a contract. I have never been on a contract. And it was an inexpensive phone when I bought it years ago!

Date of experience: December 7, 2023
Virginia
1 review
0 helpful votes
Follow Daniel H.
Unfollow Daniel H.
Share Review
Report Review

Don't waste your time!
December 4, 2023

My mother in law passed away and had an iPhone 11. I purchased the unlocking as her phone was through T-Mobile. I paid 75 dollars and sat at 95% for more than a month. Don't waste your money with this company. One huge scam! Bud

Date of experience: November 27, 2023
Illinois
1 review
0 helpful votes
Follow John J.
Unfollow John J.
Share Review
Report Review

Advertised price, ~$26 is only to determine IF your phone can be unlocked, NOT to unlock it. I paid, and saw 20% progress after 1 day, 40% the 2nd, then nothing. Buyer beware.

Date of experience: November 24, 2023
Texas
1 review
0 helpful votes
Follow Paul F.
Unfollow Paul F.
Share Review
Report Review

Still no refund
November 29, 2023

I purchased service in September. The initial search went fine. Then I had to pay an additional $58. Here it is November 21st and still no unlock code. I have sent messages and still no refund

Mobile Unlocked attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 21, 2023
Maryland
1 review
0 helpful votes
Follow Kinde T.
Unfollow Kinde T.
Share Review
Report Review

THEY ARE A COMPLETE SCAM
November 26, 2023

THEY ARE A COMPLETE SCAM

"This company is a complete The only reason they have a high review rating is because after they take your money they ask you to rate them… NOT AFTER THEY PERFORM THEIR SERVICE. So when you read the REAL reviews most people talk about how simple their website is to use and hope they can unlock the phone. My phone was only carrier locked not blacklisted meaning it's reported lost or stolen. I bought my phone the week before I decided to use their service and the very day I entered my imei in their website ok the stmate 26$ pay Their method is take your information then rather than unlock your phone they blacklist your imei. After 2 weeks they say you need to pay the premium fee which $79 with out any service they charge 105$ they are not returning

Date of experience: November 19, 2023
New York
1 review
0 helpful votes
Follow Asha S.
Unfollow Asha S.
Share Review
Report Review

Mobile unlock is a scam
November 22, 2023

Mobile unlock is a BIG scam,offering to unlock your iPhone but can't,they say 24-72 hours even after 2weeks my phone is still lock,and you can't get a refund,they charge you $25 first to find out if your phone can't be sim unlock them they charge $50 to provide a unlocked they can't do BEWARE OF SCAMMERS LIKE THESE I add photos of my experience don't waste your money

Date of experience: November 15, 2023
Indiana
1 review
0 helpful votes
Follow Justin O.
Unfollow Justin O.
Share Review
Report Review

No feedback whether the phone is unlocked or not
November 15, 2023
Updated review

The experience wasn't a good one, up to now I don't even know whether the phone was unlocked or not because no information was given to me after paying the service fee. It was really hard to define the status of the service requested

Date of experience: November 7, 2023

Awesome, I love the easy to use service
October 25, 2023
Previous review

Awesome, I love the easy to use service

Date of experience: October 25, 2023
New York
1 review
0 helpful votes
Follow Jabril L.
Unfollow Jabril L.
Share Review
Report Review

Scam
November 14, 2023
Updated review

Keep lying about refund all reviews are fake, keel pushing my redund back, don't use this site... terrible decision

Date of experience: November 7, 2023

I hope it works, if not I want a refund
September 23, 2023
Previous review

I hope it works, if not I want a refund

Date of experience: September 23, 2023
GB
1 review
0 helpful votes
Follow Tina G.
Unfollow Tina G.
Share Review
Report Review

Mis informed
November 13, 2023
Updated review

Make sure you read all the terms and conditions and small print as initially looks like would only cost £10 then get ask for a further £25 to complete the unlock.

Date of experience: November 6, 2023

So far so good
October 22, 2023
Previous review

So far so good

Date of experience: October 22, 2023
Ireland
1 review
0 helpful votes
Follow Hussein A.
Unfollow Hussein A.
Share Review
Report Review

Scum
November 12, 2023

Firstly they ask for 13.50 then after day they sent an email saying send us 40 more to unlock your phone since the money you paid at the start was to check that your phone is eligible to be unlocked.
Stay away

Date of experience: November 5, 2023
Wisconsin
1 review
0 helpful votes
Follow Luis C.
Unfollow Luis C.
Share Review
Report Review

They stolen my money.
November 12, 2023

First I pay 19.00dollar two days later they asked me 68.00 more and they don't unlock my phone. When I going to check the status of my order said 95%done.an now I can see my progress.

Date of experience: November 5, 2023
Ethiopia
1 review
0 helpful votes
Follow Sirak T.
Unfollow Sirak T.
Share Review
Report Review

They won't advise you to take the required safety measures, such as verifying whether the phone is blocked, before utilizing their services. After doing an eligibility check with $26, they will inform you that your smartphone may be fully unlocked with payment of the remaining $80.00. Then after they get your money, they will inform you that your device cannot be unlocked and that you are not eligible for a refund because you have to have verified the blacklisting yourself!
DO NOT USE THEIR SERVICES! LIARS AND THIEVES, THAT'S WHAT THEY ARE!

Date of experience: November 4, 2023
GB
1 review
0 helpful votes
Follow Kimberly F.
Unfollow Kimberly F.
Share Review
Report Review

@/$()% =] am 50% satisfied
November 10, 2023
Updated review

@/$<>()% =] It was good to had learned something new.

Mobile Unlocked attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 3, 2023

@/$()% =]
October 27, 2023
Previous review

@/$<>()% =]

Date of experience: October 26, 2023
California
1 review
0 helpful votes
Follow Nelson U.
Unfollow Nelson U.
Share Review
Report Review

Poor
November 10, 2023
Updated review

Bad experience,five days ago I paid $52 for unblock of two phones on my account.Five days later one is still blocked and I do not know what next.

Mobile Unlocked attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 2, 2023

Very good happy with the service
October 18, 2023
Previous review

Very good happy with the service

Date of experience: October 18, 2023
Illinois
1 review
0 helpful votes
Follow Francisco F.
Unfollow Francisco F.
Share Review
Report Review

Never get my phone unlocked
November 9, 2023
Updated review

I been waiting over 2 weeks to my iPhone get unlocked
They just charged me like 100 bucks for nothing
This a scam for real

Date of experience: November 2, 2023

Nice
October 23, 2023
Previous review

Thanks for everything
Thanks for your service
God bless you guys

Date of experience: October 23, 2023
Ohio
1 review
0 helpful votes
Follow Terri T.
Unfollow Terri T.
Share Review
Report Review

Not please
November 6, 2023
Updated review

It's been well over 2 weeks since I've paid in full, and still nothing. I've tried emailing and received a blocked email. I'd like my money back. So that I am able to get my phone unlocked elsewhere

Date of experience: October 30, 2023

So far so good
October 19, 2023
Previous review

So far so good. Easy

Date of experience: October 19, 2023