Missguided USReviews 415

I orded a sweater from missguided a few days after the black friday sale. It was supposed to be the 5-7 day shipping method. Its been 2 weeks and I have not recieved anything. The shipping tracker has not updated AT ALL. I contacted them through facebook twitter and insta and they dont give an honest answer. Sometimes they dont even answer back unless you comment again stating that you havent gotten an answer. Its super annoying and I reported them to my bank account and i'm expecting to get my money back sooner or later.

I ordered my items and it took an entire week to process. Once I finally got notified they shipped, it said they weren't going to get to me for another one to two weeks! I got the 4-6 business day shipping, and their website says nothing about their overly long processing time! I emailed them and got a generic unhelpful email. I tried the chat and someone false told me I would receive the items on time, but they were just telling me what I wanted to hear. If you are ordering for a special event do not rely on this company!

I ordered one skirt was to be here in 7 days that was last month. It's never been shipped said warehouse is working on it. Working on what? Making it? Picturing little ferrets with tiny sewing machines filling orders one by one. Reviews say great customer service... really? What customer service? It's the same scripted response from you can read on there site. Great customer service eliminates issues. This company is Amazing they keep the same issues continuing! Don't expect a very Merry Christmas if you're ordering from this company. Beginning to think this is just another shell company.

I placed an order on the November 19th and still haven't received anything. They sent me an invalid tracking number, and then when they sent me the correct one there was no activity whatsoever. At this point I'm extremely pissed off. Their customers service is beyond horrible. I have to email them almost everyday so that they can give me some type of information and everyday is the same thing. No one can give me a straight answer. This is the worst experience I've ever had. I've never had to go through this much trouble, so I advice you to take your business elsewhere.

Don't waste your time or money. Their shipping policy is flat out deceit. I ordered a jacket for a party and double checked that it would arrive on time. The site plainly listed 3-5 business days for their standard delivery shipping.
* Note: I just checked and looks like they've since changed it to "will usually arrive in up to 7 business days", which is still a complete lie.

I placed my order on the 10th, it was marked as shipped on the 12th. It did not actually transfer to the carrier until the 14th and has been snail crawling across the UK ever since. Not only did my order not get here in time for the event but it's now scheduled to arrive Dec. 3'd. Almost a month later. I would expect long shipping from China but this is nothing short of a scam. Either be honest about your practices or customers will take their business elsewhere.

So I'm going to Hawaii for Christmas and I stumbled upon misguided and they have super cute suits plus a student discount! I ordered three suits and qualified for free 2 day shipping(which it's from U. K.) and I'm in the u. S so it was just faster then normal not actually 2-days... but I figuired that anyways. I loved all my suits! There super good quality, all fit nicely. After I order them I saw tons of bad reviews especially on YouTube so I was like oh great lol. But everything went smoothly! And I love!

I ordered a coat thinking "oh so cute, and cheap"! I got one thing right, the cheap part. The coat was such bad quality. So thin, and I can't even begin to talk about how $#*!ty the fabric was. Ordered a shirt too and the shirt looks like something from a Chinese online store. Never purchasing from them again. I'll stick to zara and asos who have good customer service and free returns.

I returned one f my outfits a couple weeks ago and as im trying to talk to them on 'live chat,' they take for ever to get back to me and then don't even answer my question, instead they ask "hi... are you still there?" like "yes i am still here, i am waiting for you to answer my previous question" which you said would only take a minute and it ended u taking ten. Their service is honestly awful. I love their clothes but they need to learn how to run a good and reliable business before starting one.

I ordered a dress from Missguided for my daughter's homecoming dance two weeks before the event. I never received it. I had to contact the company 3 times to finally get a refund. The first time I contacted them they told me that it had been shipped but couldn't provide a tracking number. The second time I contacted them, they told me it was shipping that day and I couldn't cancel the order to get a refund. Finally I contacted them and fussed about their poor customer service basically calling them liars. This time they said they would refund me and the rep was nice enough. This was 3 weeks after the dress was supposed to be delivered.

I will never order or recommend them to others. BEWARE.

SAVE YOURSELF AND SPEND YOUR MONEY ELSEWHERE. I placed an order on 9/9, and hours later, Missguided puts up a sale for 30% off. I email customer service to try and cancel my order so that I can place another order. CRICKETS - NO RESPONSE WHATSOEVER from that email, even until this day. Believing that nothing would go wrong, as this is my first experience with Missguided, I placed a second order of the same items, same color, same size. So that I could return the first order and bite the cost of shipping the items back to Missguided.

I speak to a representative on 9/29 because Missguided refunded the entire order on my second order and not my first. He assured that I would receive my entire refund (as I wanted to return another item on my second order).

I speak to another representative again today, because the refund was not the correct amount that I should have received. The rep today is telling me that the original rep told me mistakenly that he would return the correct amount to me.

They are basically trying to make me take a loss of $36 on money I spent on their company and provided no solution in refunding my money.

I will never shop here again. I will tell everyone I know to never shop here again. I will post on their social media platforms to prevent others from purchasing from Missguided.

So i ordered my dress 2 weeks before my event. But the tracking site wasnt even legit. I emailed them plenty of times asking them where was my dress bc i couldnt track it. They gave me an estimated delivery day. On the last day i live chatted with the people and they said that my item had been lost in transit! Keep in mind this is the DAY BEFORE my event. The lady said that i should have received it and she gave me all kinds of excuses. I just asked for my refund keep in mind i NEVER received my dress. DO NOT ORDER ANYTHING OFF THIS WEBSITE!

On their website, they advertise free shipping get your order in 2-3 days - with no fine print, so it's guaranteed. I ordered a mesh bodysuit on last Monday morning and just received this evening, 2 weeks. While I adore what I got, their shipping and handling is HORRIBLE. Sure I shouldn't have assumed it would have came that fast but to advertise on the website is a plain lie. Also, they use skynet as their tracking service which is annoying because it never updated on time so I never knew where my package was. First and last time ordering. If you live in the us or Canada, don't bother ordering from here

I ordered my merchandise on Thursday, September 29th thinking I would receive it by the latest Thursday, October 6th. As of Sunday October 2nd my order had not even processed! Today is October 13 and I still have not received my package. Not only did I not receive it in time for my event I haven't received any emails and communication from the customer service department expressing gratitude for my LATE order. In checkout I was promised three delivery days which has turned into weeks. Frustrated and Furious! Please do better with orders or change delivery expectations for customers.

I ordered 2 dresses on misguided totaling $32 with a discount code. The dresses online looked beautiful and flattering so I was super excited when it arrived in 5 days (which I thought was pretty quick). However, what was inside, was definitely NOT what I ordered. The dresses they sent me looked cheap as hell! The sizing was way off, even though I ordered 2 sizes up, and the fabric looked so cheap! These were not flattering what so ever and so short you could see my whoo-ha! I looked like a cheap hooker who bought her clothes at the sex shop!
Anyway, I emailed them right away saying they sent me the wrong items... cause well, I didn't order what they sent for sure. They told me to ship it back and after I asked for a refund on the $7.50 shipping, they gave me a store credit for that amount. I got my $32 back credited to my card. I was happy about that. But will not be ordering from them again.

So i placed an order 2 months ago and got my items within two weeks so no biggie. But when i got the items, they were nothing like the pics and the quality is horrible so i decided to return all items. I paid for return shipping with usps and even added signature conformation totalling almost $9. So its been a month since i return the items and now im left to emailing and live chatting but still they wont give me my refund. They keep telling me that they will look into it even when i sent then the tracking # and id transaction etc etc. i had to file a claim with paypal and im still waiting smh! Dont waste your time with this scaming company, they will give you cheap clothes from china and make you beg for your money back when you decide to return your items. Just dont do it, trust me!

I just would have liked a confirmation to tell me that they had shipped but, other than that... Perfect!

I dont even know where to begin. I ordered an item and i got a notification with my order number. 2days later i placed a second order which after two more days i got a shipment notification and tracking number. I emailed customer service about my order and they swore heaven and earth they never got my order and they never took any money from my account although they did. Luckily for me a couple of days the package arrived, a pair of shoes. They didnt fit and i wanted to return them. At the same time i had to return a top from my second order so i shipped them together. Today i get an email notification for a refund for just the top and not the shoes. I contacted customer service on twitter continuously and i have been ignored although i see them helping other people. I paid $70 for those shoes and im very upset. I just want my refund so i can stop shopping from missguided in peace.

The entire process after they take your money is horrific. There will be a confirmation email sent three days later with an tracking number that does not work, or is never updated. The package takes forever to arrive. By the time it was on my doorstep, they sent everything in the wrong size. I logged in to double check my order, and everything was correct on my end. When I contacted customer service, they did not offer a solution nor an apology. They were rude and told ME to order the correct size next time. Huh? Learn from my mistakes! Do not waste your money. There's too many reputable online retailers to deal with an company so clearly mismanaged, incompetent. Ironically, the clothes are so poorly made I wouldn't have worn them anyway. Pictures and paid blogger endorsements truly are decieving.