Missguided USReviews 415

Ordered from Missguided only because it was recommended to me by a friend. I completely regret this decision. I am extremely upset about this 'Sky Net' company who is making me pay duty and a holding fee!?

If you're Canadian do not order from Missguided... I will not be returning.

Also, I spoke with customer service regarding the authenticity of this Sky Net company. They spoke to me as if I was a friend not a customer. Terrible.

I am a Canadian customer and I used to love Missguided, however they recently changed their Canadian policies and started charging DUTY to CANADIAN customers ONLY. Over the course of the summer I have RAVED to all my friends and family about Missguided and I have bought over a thousand dollars worth of merchandise until one day they decided to switch up their policies and I got an email FROM the COURIER not missguided themselves notifying MYSELF or ANYONE for that matter, that they have changed their policies (they are so snake that they actually unbolded it from their shipping information on their website, and extended it hoping no one would notice). Oh but the best part about it is that US is totally fine, even though they are both international.

Guess what my duty was on a 66 dollar order? 33 dollars! 50% of what I paid... why bother when F21 is the best dupe for Missguided? There is no longer and incentive for Canadians to purchase from Missguided and I will make sure that everyone I hear mention them, knows.

When you talk to their customer service they are slow, unprofessional, call you words like babe and hun, which I wouldn't mind if they actually did their job to resolve my issues but they don't. They just say "oh sorry that you feel that way" and that's essentially it.

Wouldn't it be smarter to just raise your shipping costs rather than making the responsibility go on to your customers after years of covering it before? Essentially because they are gaining more of an audience they're trying to cover themselves, NOT CARING about their customers at all.

My order came damaged and I was instructed to return the item and submit my proof of return shipping for reimbursement. When I submitted my proof, I was told the item should not be returned and the amount I spent on returning the item would not be covered. When I emailed them to explain that it was their fault because they told me to return the item, I was told they didn't have the money to reimburse me. The cost was $10. Their company didn't have $10 to give me. So in summary, I paid $10 and got no item.

My order was marked as "returned" on the tracking site before it even arrived to Norway. When I tried to contact them via mail, they answered multiple times telling me they don't have it, they don't know where it is and that I should wait/check my neighbor's mail boxes. They completely ignore all my questions, even when I start to write them in caps (not angry, just want them to see my questions, as they obviously don't). They even ask me multiple times whether I want a refund or the order re-sent, where I answer (multiple times) that I want the order, and not a refund, but in the next mail they're asking me again. Then they tell me they will investigate further and get back to me. Over 2 weeks later, I have to contact them as I suddenly get a refund (but no information or mail), again they ignore my questions and give me a coupon for my next order (which will be never).

They used to cover customs and duties but changed it this year. They also changed to sky net as their shipping company months prior when it used to be Canada Post... I don't know who the director of marketing or sales is, but they royally scr*wed Canadian customers like me who were loyal simply because their items were unique, but still cheap and poor quality. My last purchase was $30 and i ended up paying $36 in customs and duties fees. And shipping took two more weeks than what was posted. Having a conversation with customer service is literally like talking to a junior high kids this day and age. They call you hun, and babe, and patronize you while not even addressing what your concern is. Every response you get is from a different person so you end up having to repeat yourself a dozen times and it's literally like talking to a wall. I would save your sanity and shop at other cheap online stores that cover duties and ship with a reputable shipper.

Missguided deceives their paying customers into thinking they are going to receive their packages within 4-6 days, however that is FALSE! You'll have to wait one month like me to receive 2 flippin items. I contacted customer service after waiting for 2 weeks and was assured that I would receive my package by the end of the week. WRONG! Thanks Ryan and Gemma for no help and for not answering my questions. Horrible Customer Service! A BIG DISAPPOINTMENT!

PLEASE READ if you plan on ordering from here:

I ordered two skirts on Dec 22nd 2016 around 12pm. The website says standard shipping is 4-6 business days... Therefore I assumed the skirts would get there before New Years, since I was planning on wearing one of them. But of course they did not...
I emailed the company twice and I received some automated message from a robot... TWICE.

My order came on January 4th 2017 around 7 PM.
(so technically 10 business days...) I mean thats fine, if it said on their website 10 or more business days... but it doesn't.
Not only did my order arrive after two weeks. But I was BEYOND DISAPPOINTED with the quality of the product.

I took the sequenced skirt out (which was $45) and glitter came pouring out everywhere ALL OVER MY ROOM. It is as if someone just dipped the skirt in glitter, and threw it in the bag. $45 for a damn skirt is a lot... I understand if its decent quality... but that skirt was not even worth 5$...

TOTAL FREAKING RIP OFF. The quality of their clothes is terrible and overpriced. If you plan on ordering, order a month before your event or sooner, but beware the quality is terrible.

I have never written a review about any store, company, industry, whatever in my life, but how disappointed I was with these products really pissed me off that I took the time out to write a complaint for the first time ever.

I do not even want to bother paying for shipping to return the items and wait a month to get a refund... I emailed them that I want a full refund and I refuse to mail back the skirts... but who knows if they'll even do that.

Seriously, stay away from this company. Believe me this is a review you can trust.

So today I got to order this really expensive jacket, when I get on the website a pop up window shows up that says get 20% off of your order with code getmore20. I go to use that code and it doesn't work. I use the live chat to speak to someone, they tell me the code is expired. I ask well why does it show up 509 times when going on the website if it's expired? She stated it must be a technical glitch hope this helps. Ummm excuse me if something is advertised it should be honored just like ever other store takes responsibility for their mistakes they did not and I'm really disappointed because I used to love this store.

I ordered something two weeks prior to New Year's Eve with a promise from the website that I would receive my shipment before NYE as long as I ordered on or before December 23rd. Today (December 28), I received a notification that would not be receiving my shipment until January 3, well after NYE. It was an incredible hassle trying to talk to customer service, and even then, they were not able to resolve the issue. I would say, this website is not worth the trouble, considering how many other options there are. Next time, I will order from Asos.

I returned items back for a refund 2 weeks ago and 2 days ago i got in touch with them because i never got a refund. They are telling me they have not received my package. According to my tracking number- they did successfully received it. They are asking me to provide the "proof" of delivery and tracking number - which i no longer have because this was 2 1/2 weeks ago. SO basically i lost 86$. They will NOT refund me and what irritates me the most- they will NOT ADMIT their mistake of loosing my package. They are completely disorganized. One customer service advisor says one thing- another one says something different. They deserve less then a 1 star.

I cannot believe what I experienced with Missguidedus... I ordered a dress for a holiday Christmas party about 2 and a half weeks ago and I ordered so in advance because I had heard that their shipping does take a little time. I had been contacting them after the 10th business day to see why my order hasn't been moving around and they assured me my order is on the way and will deliver by the 20th in time for the holiday party. Thennnn I see an update saying they extended it to the 21st, this was already 17 business days after my order had be shipped. Me, FURIOUS, I tried to reach out to customer support which did absolutely nothing because all they did was say sorry this is what it is. It is December 23rd and I STILL have not received my order. I have to blow up their emails asking where it is they said oh looks like its lost... do you want a refund? Uhmmmm YES?!?!? What kind of business are they running this is ridiculous They should be shut down immediately they are running a fraud business and taking people's money without delivering!

Dear Customer Support, Customer Services,

Registered email address: *******@clarkeandscott.com,

Reference:

To explain in more detail I ordered online weeks ago, i love in Dubai. The parcel arrived and the contents was someone elses order. This was meant to be a present for my partners Christmas, so i ensured i ordered it in time.

I had to also pay an additional 40 pounds to custom, which was fine, until i found out it was not my parcel.

For no reason they refunded me only part of my cost, before i had even raised this issue with them, which i can only explain would be the exchange rate difference from my first order.

I contacted them and they refused to send me the correct order, refused to collect the mi sent current order siting in my home. They also refused to pay the actual cost that left my account for this purchase and also will not take responsibility for the 40 pounds loss at customs due to them sending the wrong order. All they have stated is that they have refunded me and i would need to re order, however they refuse to pay any costs due to their mistake. Along with the items cannot be reordered as they were sale items that are no longer available and also they refuse to pay the customs issue or ensure it arrives by Christmas day.

Terrible service! And no responsibility or compensation for their own mistake.

To resolve this issue I would like you to Terrible service! And no responsibility or compensation for their own mistake!

I want the correct order and by 25th December as placed! Or i want my customs charges and exchange rate charges back, plus compensation for my stress caused by them!.

So I've dealt with this company 2 times. The first time absolutely no problem. I got my stuff on time and all the tracking info was accurate.

The second time I made 2 separate purchases during the Black Friday sale and it's been absolute hell trying to sort these orders out. For some reason my house number was not included in my orders. I have no idea why as my correct address was saved in my missguided account. I'm chalking it up to a mistake on their part, and what a horrible mistake to try and fix.

When my orders got to the US they could not be delivered to me because my house number was missing. I tried calling the US Postal Service, but they're not any help either. Avoid shipping with USPS at costs. So basically my orders got returned to the warehouse in the UK. Tracking info was all there but it didn't matter since my address was incomplete.

It was also hell trying to get a response from missguided. I emailed them with no reply and when I chated they said they would email me back and never did. I had to tweet them to get a response. Finally, they said when they receive my orders they will refund me, but based on some of your reviews I'm scared it may be process trying to get a refund. Needless to say I will be watching them like hawks.

It's still disappointing as I really wanted th boots I ordered, but they are now sold out in my size. Maybe that's a blessing in disguise because who knows if it would even be worth reordering as, based on everyone's reviews, shipping problems are common. I feel lucky I even had the one good experience... Maybe I was just lucky the first time.

In terms of quality, my first order was very satisfying and I love the stuff I bought. Missguided has very cute clothes, but it seems there are a lot of issues with shipping to the US.

TL; DR you may get your order or you may or you may have shipping issues. They will NOT redeliver your items, only refund. Buying from here is a bit of a tossup.

Long story short. As I'm adding items to my cart, a discount code is at the top of the website. I go to checkout and use the code and it states that it's invalid. I tried various combinations and wasn't working. So I contacted them via live chat and the rep stated she would refund me once the order was complete, I asked for a confirmation of the chat via email she stated the chats are all saved. I was a little weary so I logged out of the convo once it was over and logged back in with a different rep. OF COURSE this rep states the code is over and there was nothing she could do regardless of the website error AND rep error. Also, I was on the chat for over 30 mins on hold while the second rep was "looking into it". Disappointing and did not complete my over $200 order!