MissesDressyReviews 369

I ordered a dress for my granddaughter to ship to WV and j live in Texas and they waited another 8 days to email me and say it wasn't the credit card address billing, so I had to go somewhere send ID and fill form out, so I had if overnights to my address in Texas so I could send to Wv and paid 31.00 and was suppose to receive then I got another email and it says 31.00 was on them, and dress would be another 4 days to Texas, I would not recommend them to anyone

I chatted with customer service to ask about a dress, she said yes there is one item left, she lied to me, I bought the dress after I made sure the dress is available, nothing I received, no confirmation email, the dress was 750$
I contacted them again to ask about confirmation email, they told me they sent it, but they didn't, and told me that the date of shipment will be beyond the date if wear, because item is not available, they lied to me at first
I asked to cancel my order, but they give me offer I refused because I wanted my money back

Its been one month now and money didn't back, no refund

Dont waste your money in this website, they dont refund

I live in Australia and bought a wedding dress from MissesDressy.com in September 2015 - It was a special order so I had to wait a few months for delivery. In October 2015 I received a parcel and it contained the wrong dress - I contacted Customer Service and they provided their account details for DHL and asked me to send the incorrect parcel back to the United States - I had to organise everything from my end with DHL, after I send the parcel I received an invoice from DHL for $151 AUD ($108 USD) for the freight charges because the number provided by MissesDressy was an invalid account - I contacted the customer service team multiple times, by phone, email, chat - constantly for over 1 month and they would just say "sorry for the inconvenience, we are looking into the issue" after a while they started ignoring all my emails - no one ever replied to give me an update - I had to pay the DHL invoice out of my own pocket - I paid for their mistake because they sent me the wrong dress! Absolute thieves - they get the dress back, sell it to someone else, make a profit and ignore all my emails. I wish I knew better and not sent it back - I would have saved so much money.
Terrible business, worst customer service. I would never recommend the website to anyone! Please save yourself the money and stress and shop somewhere else. I've never had a worse online shopping experience.

MissesDressy is the best dress shopping site I have ever used! The selection of dresses is incredible. The way you can save dresses in a "Love" list to look at later, and easily find the designer your looking for is beyond perfect. Customer support was great as well! Rita helped me the minute I asked, and stayed with me all the way through my purchase! My experience was flawless, and I am now very excited about receiving my dress! YOU ROCK MissesDressy!:-)

It's the first time for me to write about my personal shopping experience, and because I truly think it might help some other people to decide where to shop with confidence I wouldn't have written it with such details!
My first order with misses dressy was supposed to be in size 6, when I received the dress it was a size 6 on the Tag but size 8 according to the measurements, so I took photos and contacted the customer service. The situation was even more complicated when the designer confirmed it's the correct size!
But because they really set a "Role Model" for the word Customer Service, they still trusted my word and issued a return for the dress
I got a phone call from May in the customer service admitting that indeed there was a mistake in size apologizing for any inconvenience and she immediately escalated the issue to Rita her manager who helped me through the whole process to get the exact same dress with the correct size.

The second dress was one of two pieces from a discontinued style!
Unfortunately I received the dress defected and again missesdressy proved to be worthy of my trust. Rita provided me with an exceptional service, she made her calls and exerted all her efforts to chase the last piece of the dress I like! And although she knew that that this dress is that last piece in a discontinued line and could come with defects, she never quit on me. She could have taken the easy way out and offered any kind of compensation or exchange but she was persistent to make me satisfied and happy with my purchase.
Rita, you are a star! You truly provided me with an exceptional service and I'm very proud being your customer.
May, thanks a million for all your efforts, I've never seen someone as honest and understanding as you. Caring for your customers and being keen to make them happy and satisfied showed in every call I got from you following up on every single detail!

You might be able to find the same products of missesdressy in many other stores, but I doubt you'll be getting the same service specially if due to any unforeseen circumstance you found yourself stuck with a dress and no one wants to help you!

I ordered a dress for $350.00 and the dress I received was not the one in the picture nor was it the same color. It is ridiculous the dress sizing was also way off. I spoke with a live representative and she told me to get a size 4. The dress was a cheap copy of the picture and not the same color. I cannot even get my money back. All I get is a store credit for another cheaply made dress. Do not waste your money on this site. What you. See is NOT what you get.