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The company has garnered a mixed reputation, with notable strengths in product quality and customer service, particularly highlighted by positive experiences with staff members who are described as helpful and knowledgeable. Many customers appreciate the swift delivery times and the authenticity of the products received. However, there are significant concerns regarding order fulfillment, including shipping delays and incorrect items being sent, which have led to frustration and dissatisfaction. Overall, while the company excels in customer support and product offerings, it must address operational inconsistencies to enhance the overall shopping experience and mitigate negative sentiments.
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I love the over-all shopping experience with them. At times, the dress isn't available and that's completely understandable in retail business. I didn't run out option because there are just too many different kinds to choose from. I'm excited for my next party event. I'll go back to this site again for sure.
I'd never done a review for any site before but with a remarkable online shopping experience with missesdressy, this is worth taking a step. This is my way of thanking them for my daughter's lovely dress she wore for prom. I wish we can post a pic of her with the dress on. Thank you again for the service.
I ordered my wedding dress from missesdressy.com, as it was an special order it took a few months, but I received it three days before the expected day, I love it, it's beautiful and in perfect conditions, clean and pressed, just how they told me I would get it. While I was waiting for the dress I use the chat several times and they were very helpful and polite. I'm very pleased with the customer service, the dress and the price I paid. I highly recommend MissesDressy.
Just received a dress in Canada in 3 business days and I love it, dress ordered and delivered directly from NY swiftly with no issues.
FAB GRAB! Not easy to trim down your selection to only one dress when you've found a lot of good picks. I'll definitely come back to this for my next event and I hope to come to their store. Thank you for the hassle-free buying and great service
I bought a Janique dress from 2014 styles on MISSESDRESSY.COM, and I got the order in a few days in UAE, I feel so wonderful, customer help was super fast they called the designer and answered everything about this dress is wonderful
THANK YOU SO VERY MUCH ~~<3~~~
I love thier selection of Sherri Hill prom dresses - they are the best! The detail and beadwork are flawless. They have many other great designers too as well as shoes, bags, jewelry and more! Free global shipping.
I feel all good, the response of customer service a bit slow.
Funny in a way that the site looked spammy at first. Google a dress and you'd always find this site on top. But we gave this one a shot as it's really promising. Glad we made the right move. It all worked out more than what we have expected -- not to mention prom just around the corner and in a desperate urgent need of a DRESS - not a rug! The girls on the phone have been helpful from checking what's available, what's not, what options we have and up to the delivery. <3 <3 <3
I wish I had read some reviews but this company was a nightmare. I poor daughter fell in love with a dress and per the website we would have it in 3-5 business days, what they didn't tell you was that it was 3-5 days from when they receive it from the designer, i kept calling and calling and then finally after 2 weeks they advised me that the dress came in damaged and that they were returning it and having another shipped out. We didn't have time to wait for another dress! I was so upset I cancelled the order and began the search for the dress somewhere else only to find out they lied about the replacement dress because it was out of stock, my daughter found another beautiful dress and Jennifer at Princessbridalgowns.com, she was so helpful and even had the dress drop shipped directly to us to save time and at her own expense, I can't thank her enough!
SCAM-shoppers BEWARE
Have ordered a dress in January, supposed to be send in March. It has never arrived. They said, they wouldn't charge you until they ship the product, it's a lie. They charge you as soon as you place the order, and guess what? You wan't get your money back, nor your dress!
Hi Kasia,
Many of the designers we work with at MissesDressy, have dresses made to order based on popular demand. As is such, they require payment upfront as the order is being made. While we do our best to deliver your dress at the time advertised, sometimes our designers run into production delays.
If you can provide me with your purchase order number, i would be more than happy to take a look and correct any misunderstandings regarding our policy.
MissesDressy,
Customer Relations Dept.
I ordered a dress for prom which costs almost 400 dollars! They said it was read for same day shipping I was in desperate need for a dress! Because the one I had ordered was not on time and delayed. I realized later that they still had to process so I cancelled the order! They gave me credit it wouldn't work when I tried to use it! And now they said its expired! I PRACTICALLY HANDED THEM 400 DOLLARS! What harm will it do if They reinstate it!
Hi Marina,
Many of the dresses you see on MissesDressy are available for same day shipping. Due to the popularity of our showroom, sometimes dresses can be sold at the same moment in our showroom, as they are ordered online.
Regarding your inability to use your store credit, if you can please provide me with your purchase order number. I would be more than willing to take a look and correct any issue regarding the use of your credits.
MissesDressy,
Customer Relations Dept.
I love the flexibility of options: expedited processing and shipping time for an extra few $ that is so worth spending. I got my lovely dress in less than a week. Well the normal processing time they gave me is 5-7 days, although i still have a month before my event, I don't mind paying more just to get the dress sooner. I hope to see more shoes and clutches from this website next time. And I think they keep growing.
This is how I can say thank you guys for the wonderful experience on ur site! Ur awesome :) Even though, the dress I pick did not fit me, they assist me all the way in how to return it and getting the right size for me, they even went the extra mile in upgrading my shipping just in order for me to receive it in time for my party! Really thanks a bunch guys!
EXTREMELY HAPPY! Read all *Important*
I am so happy with missesdressy! Last year for prom i had bought a dress off a scam site(izidresses) over in china. I ordered it 2 months before my prom and tried contacting them it was terrible. It was an $180 dress (La Femme) thats orginally $500 and the dress came two days after my prom and was huge and ugly and looked nothing like the picture. So this year i was extremely skeptical ordering online and it was my last option. I tried finding dresses all over but couldnt find one i loved. I found this website did tons of research and ordered my dress saturday. (3/22) and i got a confirmation email monday saying its shipping and got it today! 2 days after! Its the most beautiful dress ive ever seen and the sizing chart was right one except i should have listened to it more. Sizing my chest i was a 4 but my waist was a 6 i got the 6 and it fits perfect except the straps are way too long and is low in the chest(shoulda listened to the sizing chart lol). But its an easy adjustment! I will recommend this site to everyone! Thank You Misses Dressy for making my prom experience this year amazing!
Yeeeepeeee :) Just got it today and it was OMG gorgeoussss! Am sooo excited to wear this, I even call my bff's to take a look at it coz I can't wait. Thank u ol' for the great service, and btw I spread the word for u, u deserve it :)
You are absolutely perfect for me! You have exceeded my expectations by providing great service for the dress I have ordered, for that I thank you :) And I will surely be speading the words to everyone about your site.
Seemed like a roller coaster ride shopping experience. With the prom event at bay, it's no longer a smooth ride to find what you really want. It could have been that easy if i'm making choices for myself but with a niece who is as meticulous than i am... it was challenging! Dress we got cannot be found elsewhere but special order, and this website had it - we doubted if it's fake. We did a little background search (LOL) and they are really AUTHENTIC. Just sad to see some bad reviews but with our shopping experience with them, i don't think they are what the bad reviews say. I hope someone might see this comment helpful,... get in contact with them, always ask, ask and ask what you need. And you won't regret! You will get the worth of the $ you paid for
G'day. Greetings from Australia... A dear friend from states has recommended me to come to this website for my bridesmaids dresses. There aren't good stores I can find from here and this website has really given me a great deal. A minimal charge for rush processing, customisation on the length and International fast shipping. I look forward to receiving the dresses and I am confident they will be as better-looking than they are in pictures. I wish I could have ordered my wedding dress from them also. But I will be happy to use their service again in future events.
Answer: I bought six dresses for my bridesmaids and they posted them to the UK for me. Dresses lovely and service quick. Would buy from them again.
Answer: Hi Safa, I got 2 gorgeous dresses and they looked exactly the same as the photos. Incase u have any doubt about the fabric or the the way the dress looks in person, I strongly recommend u speak with May or her manager Ritta. Very professional and honest and will do their best to make u satisfied and pleased with ur purchase! Good Luck
Answer: Send them a message though their Facebook page or your Facebook chat. I sent emails also, finally when i sent private message through Facebook they responded.
Answer: I agree 100% with Alexandra, avoid this site like a plague. Their quality is China and you'll be lucky to get your order. They've no physical address in the USA, they're scammers and Meixi is posting random positive reviews about themselves which is illegal. Stop these thieves, do not buy anything from them. You've be warned!
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Hi Laureen,
MissesDressy is an authorized reseller of more than 200 designers. While we would love to carry each an every dress our designer have to offer in physical stock, some designer dresses are made special by order.
We do apologize regarding any misunderstanding regarding our shipping policy and the delay of your ordered item. Your item was shipped to us by the designer, and upon inspection we found it to be slightly damaged. We made every effort possible to get you a replacement dress for your wear date. Unfortunately, we fell short on that promise, and we do apologize for that.
We are happy to see that you were able to get a replacement dress to make your wear date, and hope it was a night to remember!
MissesDressy,
Customer Relations Dept.