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The company has garnered a mixed reputation, with notable strengths in product quality and customer service, particularly highlighted by positive experiences with staff members who are described as helpful and knowledgeable. Many customers appreciate the swift delivery times and the authenticity of the products received. However, there are significant concerns regarding order fulfillment, including shipping delays and incorrect items being sent, which have led to frustration and dissatisfaction. Overall, while the company excels in customer support and product offerings, it must address operational inconsistencies to enhance the overall shopping experience and mitigate negative sentiments.
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On May 2014 I bought a dress from this site for $318.00. When the dress arrived I was shocked by the color for it was completely different to the one they advertise. On the website the dress looks gorgeous because the color is very bright and it fade on the bottom. Well the fading is almost not noticeable because the tone of the color its different and the dress looks like it have been expose to the sun for weeks. In other words it looks old and sad. I called customer service and tried to see if there was anyway I could change the dress. I explained that for family issues I couldn't get the dress in those "3 days" absurd and very convenient return policy they have, but the person in customer service was heartless. They advertise this dress in pictures showing colors that will attract the customers, the customer will buy the dress and once you buy the dress you are trap because even if they let you return, this is going to be for a credit in their store, you will never have your money back. Unfortunately I trusted that the site will send what they advertise because the dresses are very expensive and on the "About Us" site link they advertise that " The focus of MissesDressy is to make customers happy". Well the color is a lie as it is customer happiness and satisfaction. There is not a warning about the color can be different than in the photo and I believe its very convenient with their return policy they have, after all it doesn't matter if they sell something they don't have... they will have the customer money anyway. Also this dress have 3 reviews and they all say the dress its amazing, so I went and wrote my review which is bad for then of course and I'm still waiting to see it, because its not there. So its evident they lie about the reviews too. I have been now reviewing the reviews on many dresses and still I cant find a negative one. I wonder if not even one of all the people complaining on the BBB didn't write a negative review in their website. I have a complain with this business on the Better business bureau still open. They have been on business for 5 years and already have 124 complains on the BBB. Don't buy from this people! Unless you are very lucky you will loose your money!
I had limited time to find a dress but Missesdressy saved the day. They were able to send me a beautiful dress in a short time. I owe you one guys... keep up the good work. :)
Very happy with my dress purchase and it only took 3 days to reach Saudi-Arabia! The dress fit perfectly :) i would definitely recommend this website. They have so many beautiful dresses * best collection *
Outstanding, exceeding all my expectation, with Missesdressy.com I could find the best deal for my daughter on father's day for her prom.
The customer service is exceptional. They helped me find a dress and emailed me selections. Finally I got the dress I always dreamed of. Kudos to Missesdressy, your dresses are very beautiful as well as the people working for you.
Missesdressy.com is really awesome! I bought 2 lovely dresses and it really fits me well. I thought it would arrived 2 days before my wear date but it surprised me. It arrived as early as I was expected. My engagement party was totally perfect! I recommend you guys to buy dresses here.
My daughter saw a dress on your website. We ordered the dress for her prom. When we received the dress and she tried it on she looked amazing. She might be prom queen. Her friends was so wow, they asked her where she bought her dress, we will really recommend missesdress to our friends and family. We have an upcoming event coming. It's my sister's wedding, we will come to New York to visit your showroom so that she can fit bridal dresses. Thank you Missesdressy. More Power.
I love dresses, gown and etc. While I am talking my bestfriend, my bestfriend told me that she know one site that sells beautiful dresses and gowns, so I asked what site was that and when she gave me the site omg! I was so amazed and got adore all of the dresses and gowns of missesdressy. I need to buy a gown also because it's my sister wedding so I buy right away and happy customer here because the customer service really treat you well and helps you find the dress that will fit for you and many more. Thanks missesdressy for the nice and beautiful service that you give to us.
I was already hopeless in finding a perfect dress for my engagement party (My fault :)) Thanks to Missesdressy and they have assisted me all through out in finding the perfect dress. I received my stunning Tarik Ediz dress! Will definitely use them to purchase my wedding gown! :)
The best online shop for dresses! I received my dress in less than a week and it is just perfect. I will definitely make another purchase.
I ordered a dress and it was perfect, all my friends were raving how beautiful and elegant I looked. I will be buying more dresses from this site again and again.
I am 24 years old, and I am fun of dresses and gowns. I really love the dresses and gowns of the missesdressy. It makes me feel comfortable. When I look the dress that I want I didn't have any 50-50 decision, all I did is buy it right away. Thanks to missesdressy for selling a elegant, beautiful dresses and gowns.
Just had my 3rd online purchase from this website. I must say, they're the best site in this world wide web. I've been to 3 different occasions in need for 3 different dresses (bridesmaids, short party dress, long gown) and each time never fails. I'm not saying "perfect" shopping experience but it always is a happy and contented end point. There's always something new to check every time. I would love to shop from here again! Xoxo
They have the best selection of items but I wasn't able to get the dress I really liked. Fair enough because I looked for it everywhere and no store could either get me one. So my order was cancelled since it's not in stock. I like how they approach me with a store credit that I can keep for a year (they even offered a little extra). It was a good offer but I would prefer my money back. It ended up well anyway. And the next time I would need a special dress, I'll go back to this site again!
My daughter ordered a prom dress online with Misses Dressy back on March 24. They then told her it was not in stock nor would it ever be in stock. They wanted her to chose another color or store credit. She asked for a refund. It is now June 9 and there is still no refund, despite many phone calls and emails. They basically stole $350 from us. Keep in mind we never actually got any dress. NEVER EVER TRUST THESE CROOKS!
Hi C M,
Here at MissesDressy, we strive to offer our customers a wide selection of designers to choose from along with great customer service. I do apologize if we fell short on the promise regarding your particular situation.
Unfortunately, due to the heavy influx of customers during prom season and the popularity of certain dresses, dresses do sell out rather quickly. As a courtesy, we do like to offer our customers of your situation a little extra credit towards another dress, as we do have a wide variety of designers to choose from.
Ofcourse, this does not mean your are not entitled to your money. If you can provide me with your purchase order number, i would be more than happy to take a look and correct any misunderstandings regarding our policy.
MissesDressy,
Customer Relations Dept.
We ordered all the bridesmaids dresses and the maid of honor dress from this awesome website. The dresses were neat. The design and the quality has reached our expectation. We wanted our event as close to perfect as how we planned it to be. We wanted everyone to look good and feel good at the event. Had we known of this website before, we should have ordered my wedding gown from them. We are buying another dress from them and it's for my fiance's mom. We're excited to receive it as well.
Thank you for the friendly service :D
The website missesdressy.com is A Proffesional website, sells authentic quality... yaay, we just received our ordered La Femme dresses for my daughters prom all the negative reviews was just misleading, the dress fits my girl perfectly just the way its looking on the site, will recommend you to all my friends
My experience with MissesDressy was absolutely great, my shipping arrived like 8 days later before I sent my order, and it was in perfect condition.
I totally recomend this online purchse, is very trusty service and a very very fast shipping, I totally love my dress and I will surely buy again with MissesDressy
Wow! Amazing website! Easy navigation - they got a wide selection of items (dresses, shoes - just what a girl needs!) but it's easy to trim the choices down with their search tools and filter, can't be any harder to get to the bottom of what you're looking for - especially if you're undecided yet of what to buy. 2 thumbs up for fast delivery! Thanksssss!
I'm really hesitant over buying dresses online but with time constraints, i was into it. Very thing is the sizing! Coz it's easier to take your pick based on style and color, but not a big deal at all if it comes a little not alike as in pictured. But you must never go wrong with the size! Swear, i'm always a size 4 but when i looked at their chart, it falls to a different size. Well, they provide more than enough info for each dress (as posted on their site). But you may want to take a step up and get in touch with their customer service people if you want more details, especially the availability. I did that! My transaction with this company ran smooth and im satisfied with the item i paid for.
Answer: I bought six dresses for my bridesmaids and they posted them to the UK for me. Dresses lovely and service quick. Would buy from them again.
Answer: Hi Safa, I got 2 gorgeous dresses and they looked exactly the same as the photos. Incase u have any doubt about the fabric or the the way the dress looks in person, I strongly recommend u speak with May or her manager Ritta. Very professional and honest and will do their best to make u satisfied and pleased with ur purchase! Good Luck
Answer: Send them a message though their Facebook page or your Facebook chat. I sent emails also, finally when i sent private message through Facebook they responded.
Answer: I agree 100% with Alexandra, avoid this site like a plague. Their quality is China and you'll be lucky to get your order. They've no physical address in the USA, they're scammers and Meixi is posting random positive reviews about themselves which is illegal. Stop these thieves, do not buy anything from them. You've be warned!
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Hi Viri,
MissesDressy.com is an authorized retailer of all the designers we advertise. We do not manufacture any of the dresses we sell. Additionally, we do not photograph any of the dresses we have for sale, as all of our photographs are provided for by our designers.
I apologize if the dress you received does not look 100% like the image we advertise. If you would be so kind as to provide me with your order number, i would be more than happy to assist you in the replacement of your dress.
MissesDressy
Customer Relations Dept.