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The company has garnered a largely negative reputation among customers, primarily due to persistent issues with product quality, misleading advertising, and inadequate customer service. Many reviewers reported receiving items that did not match descriptions or sizes, leading to frustration over return processes and refund delays. While a few customers expressed satisfaction with certain products and efficient support, these positive experiences were overshadowed by widespread dissatisfaction. Overall, the feedback highlights a critical need for the company to improve product consistency, enhance customer support responsiveness, and address quality control to rebuild trust with its clientele.
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They overcharged AED 325 in UAE and more than a month i didnt received my refund back. They are fraudsters and should be banned.
I ordered dress but I didn't receive my order even after 20 days, but I got an sms yesterday that your order is delivered. Very unsatisfied.
Negative side i would say that on the picture it looked very heavy & i thought it was anarkali dress but real it's not. More like long dress to me.
Positive side I would say it's very comfortable to wear only because it not heavy and it has less zari work on it.
Why can't I use referal amount in regular computer website, instead of your app. You are losing business by not allowing it, as many older people are not cofortable with app, like to use large window on regular website in computer or laptop.
Merchandise is beautifully made and very detailed. Shipping was quick.
Am waiting on my refund processed for an incomplete order from last 3 months. Every time I contact their customer care, they do have the same reply saying they are contacting the team, they will process the refund and repeating the same again and again. There is no integrity and reliability buying from these people. If you are lucky enough to have no issue with your products, then all good. Otherwise, get ready to waste your time and money if you buy from them.
Used it for the first time. The staff is very courteous and go out of their to help you. Of course there is a room for improvement especially with the measurement issues with the new customer who is not accustom to giving measurement. Giving instruction/suggestion using Facetime or WhatsAPP video with the use of live model or dummies can be real helpful. Also buy one get three part of advertisement needs to be more clear.
First time good experience. Hopefully you have good quality and reliable service
Today I received my stitched dress, way before the scheduled time. There are few adjustments that I would make to the fitting, but otherwise my experience has been amazing. The customer service people at Mirraw are so friendly and proactive. They were willing to listen to the customer voice and also made suggestions. Great service. I would definitely recommend you to my friends and family
First time buyer, im very happy with the quick service n delivery of my series. It was packed neatly too.
Good online experience, quick and easy! User friendly website, prompt delivery and constant communication and updates provided from the time purchase to delivery! Love it
I am really upset with Mirraw. I ordered a salwar kameez set for diwali 2021. I am located in the US. I had placed the order in September, some how package got lost in transit. Since then, i had to follow up with fedex, reached out to Mirraw team numerous times to follow up call/ email you name it… and last i heard was in November 2021 saying that they were going to reship my item, then no answer. Again I checked on December to follow up no answer. They just leave the customer hanging. I am never going to order from them and for sure will not be recommending them to anyone. Very bad service.
I found what I was looking for my Mehndi, and it came as it was shown. I am very happy with the product itself. Thank you mirraw
Easy to use the site. Pictures were very clean and descriptions were good enough to make decisions
Ma SHAah may Allah reward you! I thought it only has 1pc but they come w 2 piece! Love it thank you so much. The quality is also amazing!
Not many options in my size. Thank you. Price was good. Search engine was very bad.
Good choice of traditional clothes, fast response by support on query
Issues with payment with debit card
Answer: Hi Ila, We are sorry to hear your bad experience with us. Please do share your order number so we can resolve your issue at [email protected]. Thanks & Regards.
Answer: Yes they are fraud, I placed and order and just days of receiving the order I get an email that some part of my order is not available but the website still shows available and it can still reach the destination by the date I requested and my order has not even been shipped. The customer service agent was the rudest customer service representative and should not be in this job. She in fact went on to write that I only respond if I have any queries about any other products of this order or else my email will not be entertained.
Answer: Hi Michelle, Yes we do deliver to South Africa. It takes 10 working days after dispatch. Regards
Answer: Hi Kiran, Yes we do deliver to Canada. Please login via app or desktop, still you are facing error so you can write us on [email protected]. Regards.
Mirraw Online Shopping sites of Indian fashion wear for women, kids wear and men at best discounted prices including fastest delivery and low cost online shopping stores

