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Mirraw

3.0

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Mirraw Reviews Summary

The company has garnered a largely negative reputation among customers, primarily due to persistent issues with product quality, misleading advertising, and inadequate customer service. Many reviewers reported receiving items that did not match descriptions or sizes, leading to frustration over return processes and refund delays. While a few customers expressed satisfaction with certain products and efficient support, these positive experiences were overshadowed by widespread dissatisfaction. Overall, the feedback highlights a critical need for the company to improve product consistency, enhance customer support responsiveness, and address quality control to rebuild trust with its clientele.

This summary is generated by AI, based on text from customer reviews

service
181
value
150
shipping
151
returns
97
quality
293
This company does not typically respond to reviews

Instant Feedback

39,063 reviews

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New Zealand
1 review
0 helpful votes
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Very good.my daughter clothes are from here. But we need some plus size clothes in legaya n salwaar so others can buy as no good product on plus sizs

Date of experience: March 2, 2022
AE
1 review
1 helpful vote
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Overcharged and No Refund
April 1, 2022

They overcharged AED 325 in UAE and more than a month i didnt received my refund back. They are fraudsters and should be banned.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 2, 2022
Sweden
1 review
0 helpful votes
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Very bad service
April 1, 2022

I ordered dress but I didn't receive my order even after 20 days, but I got an sms yesterday that your order is delivered. Very unsatisfied.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2022
GB
1 review
0 helpful votes
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Baby Pink Silk Blend Anarkali Salwar kameez
March 29, 2022
Updated review

Negative side i would say that on the picture it looked very heavy & i thought it was anarkali dress but real it's not. More like long dress to me.

Positive side I would say it's very comfortable to wear only because it not heavy and it has less zari work on it.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 27, 2022

Excellent!
February 14, 2022
Previous review

Excellent!

Date of experience: February 13, 2022
North Carolina
1 review
0 helpful votes
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Why can't I use referal amount in regular computer website, instead of your app. You are losing business by not allowing it, as many older people are not cofortable with app, like to use large window on regular website in computer or laptop.

Date of experience: February 27, 2022

Love you guys...
February 18, 2020
Previous review

Love you guys...

Date of experience: February 17, 2020
North Carolina
3 reviews
0 helpful votes
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Beautiful
February 26, 2022
Updated review

Merchandise is beautifully made and very detailed. Shipping was quick.

Date of experience: February 25, 2022

Love the details provided
February 13, 2022
Previous review

Love the details provided

Date of experience: February 13, 2022
Australia
1 review
0 helpful votes
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Am waiting on my refund processed for an incomplete order from last 3 months. Every time I contact their customer care, they do have the same reply saying they are contacting the team, they will process the refund and repeating the same again and again. There is no integrity and reliability buying from these people. If you are lucky enough to have no issue with your products, then all good. Otherwise, get ready to waste your time and money if you buy from them.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 23, 2022
New York
1 review
0 helpful votes
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Exotic Experience
February 22, 2022
Updated review

Used it for the first time. The staff is very courteous and go out of their to help you. Of course there is a room for improvement especially with the measurement issues with the new customer who is not accustom to giving measurement. Giving instruction/suggestion using Facetime or WhatsAPP video with the use of live model or dummies can be real helpful. Also buy one get three part of advertisement needs to be more clear.

Date of experience: February 22, 2022

First time good experience
March 16, 2022
Previous review

First time good experience. Hopefully you have good quality and reliable service

Date of experience: February 13, 2022
Michigan
1 review
0 helpful votes
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Happy bride-to-be
February 22, 2022

Today I received my stitched dress, way before the scheduled time. There are few adjustments that I would make to the fitting, but otherwise my experience has been amazing. The customer service people at Mirraw are so friendly and proactive. They were willing to listen to the customer voice and also made suggestions. Great service. I would definitely recommend you to my friends and family

Date of experience: February 22, 2022
South Africa
1 review
0 helpful votes
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First time buyerCan't wait for my saris
February 22, 2022

First time buyer, im very happy with the quick service n delivery of my series. It was packed neatly too.

Date of experience: February 22, 2022
India
1 review
0 helpful votes
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Fine..
February 22, 2022

Fine. A diiferent type of Kholaouri Chappals all are fine except at least 2 size is shorter

Date of experience: February 22, 2022
New Jersey
1 review
0 helpful votes
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Good online experience, quick and easy! User friendly website, prompt delivery and constant communication and updates provided from the time purchase to delivery! Love it

Date of experience: February 14, 2022
North Carolina
1 review
0 helpful votes
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First and Last time i will be using Mirraw
March 13, 2022

I am really upset with Mirraw. I ordered a salwar kameez set for diwali 2021. I am located in the US. I had placed the order in September, some how package got lost in transit. Since then, i had to follow up with fedex, reached out to Mirraw team numerous times to follow up call/ email you name it… and last i heard was in November 2021 saying that they were going to reship my item, then no answer. Again I checked on December to follow up no answer. They just leave the customer hanging. I am never going to order from them and for sure will not be recommending them to anyone. Very bad service.

Date of experience: February 11, 2022
Hong Kong
1 review
0 helpful votes
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So satisfied with the product
February 11, 2022

I found what I was looking for my Mehndi, and it came as it was shown. I am very happy with the product itself. Thank you mirraw

Date of experience: February 10, 2022
GB
1 review
0 helpful votes
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Saffena khatoon
February 10, 2022

Brilliant best choice in colour and matches my style.

Date of experience: February 10, 2022
Ohio
1 review
0 helpful votes
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Easy to use the site. Pictures were very clean and descriptions were good enough to make decisions

Date of experience: January 28, 2022

Easy to use the site
January 13, 2022
Previous review

Easy to use the site

Date of experience: January 12, 2022
New Jersey
1 review
0 helpful votes
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LOVED MY NIQABS!
January 26, 2022

Ma SHAah may Allah reward you! I thought it only has 1pc but they come w 2 piece! Love it thank you so much. The quality is also amazing!

Date of experience: January 26, 2022
Minnesota
1 review
0 helpful votes
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Size issue
February 24, 2022
Updated review

Not many options in my size. Thank you. Price was good. Search engine was very bad.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2022

Not many options in my size
January 20, 2022
Previous review

Not many options in my size. Thank you.

Date of experience: December 21, 2021
Australia
1 review
0 helpful votes
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Excellent collection and easy to check out. Good price. Delivery was quick and delivered early.

Date of experience: January 25, 2022
India
1 review
0 helpful votes
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Traditional Dress for my son
January 23, 2022
Updated review

Good choice of traditional clothes, fast response by support on query

Date of experience: January 23, 2022

Issues with payment with debit card
February 21, 2022
Previous review

Issues with payment with debit card

Date of experience: January 22, 2022

From the business

Mirraw Online Shopping sites of Indian fashion wear for women, kids wear and men at best discounted prices including fastest delivery and low cost online shopping stores


mirraw.com
Founded in 2011
Mumbai, Maharashtra, India
+137
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