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Mirraw

3.0

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Mirraw Reviews Summary

The company has garnered a largely negative reputation among customers, primarily due to persistent issues with product quality, misleading advertising, and inadequate customer service. Many reviewers reported receiving items that did not match descriptions or sizes, leading to frustration over return processes and refund delays. While a few customers expressed satisfaction with certain products and efficient support, these positive experiences were overshadowed by widespread dissatisfaction. Overall, the feedback highlights a critical need for the company to improve product consistency, enhance customer support responsiveness, and address quality control to rebuild trust with its clientele.

This summary is generated by AI, based on text from customer reviews

service
181
value
150
shipping
151
returns
97
quality
293
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39,063 reviews

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India
1 review
0 helpful votes
Follow Milan P.
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I had ordered a Rajasthani couple, & done the prepayment, but I have not received it, they are not giving the tracking detail & neither attending the phone

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 21, 2022
GB
1 review
0 helpful votes
Follow Jyoti A.
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Items received don't match Items ordered,. The blouse styles and patterns are completely different and saree and blouse don't match the saree I ordered brown based saree with red blouse instead I received pink saree with pink blouse. This time not satisfying experience. I shopped for wedding. But I can't wear those received blouse in wedding.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 15, 2022

Not satisfied with the product
January 3, 2022
Previous review

Saree received is not full length, its only 4 meters long instead of 5.5 meters. Ready-made blouse are not same style and patterns that I ordered from the website.

Date of experience: January 3, 2022
India
0 reviews
0 helpful votes
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Prompt processing of the order
January 15, 2022

Easy to order on line
Satisfied with products and delivery and post purchase feed back option

Date of experience: January 15, 2022
India
1 review
0 helpful votes
Follow RAJALAKSHMI W.
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PRICE WORTHY
January 12, 2022
Updated review

Nice product at nice price. It is exactly as shown in the picture.

Date of experience: January 12, 2022

WAITING FOR THE PRODUCT
January 5, 2022
Previous review

WAITING FOR THE PRODUCT

Date of experience: January 5, 2022
Canada
1 review
0 helpful votes
Follow Farah K.
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Good experience
January 12, 2022

Much impressed with the stitching and the quality, and liked the timely delivery

Date of experience: January 11, 2022
India
1 review
0 helpful votes
Follow Sonali K.
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This is my first time saree purchase at mirraw online shop

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 4, 2022
India
1 review
0 helpful votes
Follow Kartika Q.
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Good
January 3, 2022

Product received as shown in the picture. Website experience can be improved.

Date of experience: January 3, 2022
Australia
1 review
1 helpful vote
Follow Nirmala B.
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Sarees not happy
January 24, 2022

2 sarees i bought came with different colour to on line display so disappointed I don't know what to do with these sarees. Saree does not look the same like what was displayed. Scared to buy. Can u refund

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 25, 2021
Utah
1 review
0 helpful votes
Follow Sivagama N.
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One item buy 1 get three free - is missing from the order M*******.

M*******=> this was the order I had before payment, I DID NOT cancel it.
Once I made payment, I saw confirmation on this order M*******.

Date of experience: December 22, 2021

One item is missing from the order
January 14, 2022
Previous review

One item is missing from the order

Date of experience: December 15, 2021
South Africa
1 review
0 helpful votes
Follow Kajal G.
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I purchased products over 2 months ago on the Mirraw app. The status on the app is "order delivered". I have not received my shipment and the courier company does not respond to queries on the shipment. Mirraw does not want to refund me and they are extremely unhelpful when I query the order. Do not purchase from Mirraw if you need garments for a function because you will not receive it in time.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 20, 2021
New York
1 review
0 helpful votes
Follow Shivani S.
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Perfect saree
December 19, 2021

On time. Happy with saree
Perfect fit. Just very happy with it

Date of experience: December 19, 2021
India
1 review
0 helpful votes
Follow Chandra S.
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Lovely and excellent bead work. Just as described in the website. AlMehraan has reduced the price I paid on 15th Feb 2020 from Rs2350 to Rs1621 now; and I am peeved about this. Otherwise everything is superb and good items are sold by Mirraw.

Date of experience: December 18, 2021
India
1 review
0 helpful votes
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Unique Beautiful prints
December 4, 2021

Absolutely loved all your outfits eagerly waiting to wear

Date of experience: December 3, 2021
Louisiana
2 reviews
0 helpful votes
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Love. Selection
December 1, 2021
Updated review

Love. Selection texture style a. Very comfortable fit. I am a pulse size and I always feel very fashionable when I wear your style.

Date of experience: December 1, 2021

Love product
March 27, 2020
Previous review

Love product.

Date of experience: March 27, 2020
Australia
1 review
0 helpful votes
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Great fit, beautiful fabric
November 28, 2021

Thank you, arrived and finds well, just a little hemming shortening needed, but perfect for the event.

Date of experience: November 28, 2021
Australia
1 review
0 helpful votes
Follow Namood O.
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Late parcel
December 24, 2021
Updated review

Very bad experience.
I placed order on 31st October. Estimated delivery was on 17th November but i have not get my parcel yet.
I have got parcel today.
Thanks

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 23, 2021

Very bad experience
December 23, 2021
Previous review

Very bad experience.
I placed order on 31st October. Estimated delivery was on 17th November but i have not get my parcel yet.

Date of experience: November 23, 2021
Canada
1 review
0 helpful votes
Follow Rupali K.
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DO NOT BUY FROM THIS COMPANY i am waiting for my order more than 2 months we do not know they are fraud or what be aware you might be robbed

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 20, 2021
Australia
1 review
0 helpful votes
Follow Mani F.
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The total amount is keep changing without any reason.
We try to pay the bill but the total changing from $193 to $164. Not sure which one to accept. Then only 1 item available. Finally got a message to say it was blocked. The released for payment.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 17, 2021

Good service
October 26, 2021
Previous review

Good service

Date of experience: October 26, 2021
India
1 review
0 helpful votes
Follow AISHA Z.
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I have not got my refund even after 2 weeks. They are very slow in processing and customer service is also not prompt

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 17, 2021
Canada
1 review
0 helpful votes
Follow Dona D.
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Poor service and quality
December 8, 2021

Since I work in a digital marketing field, I know the 4.5 rating is a cooked up one.
I'm a customer from Canada. I had an order placed from Mirraw at the beginning of October for a function in the beginning of November. Not only the order wasn't delivered on time but even after writing emails back to back, regarding the update nobody was responding. Since I was not getting any response, I decided to return it back. Only when they decided to respond to me. They agreed to give me a full refund on my product for a wait of another month from the expected date of delivery, which I have not got yet. They literally forced me to buy the product and after all this I had to pay another $80 to get the product from the courier service. They changed the courier service in between, because of which I didn't even know what the product was. If I knew it was the courier from Mirraw, I would not have got them.

I got the confirmation that I will get the delivery by Nov 1st. And they dispatched the order only on 16th of Nov, after all this happened.

Now when I got the product, the stitching was not even proper. I have wasted almost $250 for nothing. This is the worst experience I ever had from an online shopping.

I finally gave up on following up with them for my refund. I will never ever recommend anyone to this site. Such a frustrating customer service.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 8, 2021

From the business

Mirraw Online Shopping sites of Indian fashion wear for women, kids wear and men at best discounted prices including fastest delivery and low cost online shopping stores


mirraw.com
Founded in 2011
Mumbai, Maharashtra, India
+137
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