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Mirraw

3.0

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Mirraw Reviews Summary

The company has garnered a largely negative reputation among customers, primarily due to persistent issues with product quality, misleading advertising, and inadequate customer service. Many reviewers reported receiving items that did not match descriptions or sizes, leading to frustration over return processes and refund delays. While a few customers expressed satisfaction with certain products and efficient support, these positive experiences were overshadowed by widespread dissatisfaction. Overall, the feedback highlights a critical need for the company to improve product consistency, enhance customer support responsiveness, and address quality control to rebuild trust with its clientele.

This summary is generated by AI, based on text from customer reviews

service
181
value
150
shipping
151
returns
97
quality
293
This company does not typically respond to reviews

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39,063 reviews

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Australia
1 review
0 helpful votes
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Service
December 3, 2021

I will never recommend anyone. Almost two months of purchase but no progress in shipping updates. When you contact them, they just reply that they have expedited the process. Same reply every time.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 2, 2021
Florida
1 review
0 helpful votes
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Kaftans.
November 2, 2021
Updated review

Best service and quality product. Great selection from different designers.

Date of experience: November 1, 2021

Received my first order for a georgette kaftan
October 8, 2021
Previous review

Received my first order for a georgette kaftan. Service was excellent, order received in a timely manner and just as described and exactly as pictured. I am very pleased. Thank you.

Date of experience: October 8, 2021
Ireland
1 review
0 helpful votes
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Shipping too long
December 1, 2021

Shopping with Mirraw was good and quick but the shipping takes way too long.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 1, 2021
New Jersey
1 review
0 helpful votes
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Decent clothes quality
November 29, 2021
Updated review

I have ordered two times from this website. Both time clothes quality and specially stiching came out nice. I have referred some friends too and they have ordered too and they are happy bcoz it's difficult to find cloth variety here that we have on Mirraw with decent price.
I am happy with my orders.

Date of experience: October 30, 2021

I ordered two time from here but first time it came...
November 27, 2021
Previous review

I ordered two time from here but first time it came after expected date and this time again showing delay even I requested to send items on time it's urgent.

Date of experience: October 28, 2021
Pennsylvania
1 review
0 helpful votes
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I placed and order and just days of receiving the order I get an email that some part of my order is not available but the website still shows available and it can still reach the destination by the date I requested and my order has not even been shipped. The customer service agent was the rudest customer service representative and should not be in this job. She in fact went on to write that I only respond if I have any queries about any other products of this order or else my email will not be entertained.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2021
India
1 review
0 helpful votes
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Good product
October 26, 2021

I liked the collection. This is my first buy. I hope this purchase will go well.

I placed the order online on the company website. The delivery took longer than the expected date.
I received the parcel in good condition.

Upon opening the parcel the jewelry was lovely. Design as shown in the picture.
I gave it 3 stars because the dori thread at the back of the necklace was of very poor quality and came off.

It was a toss up between returning or taking it to the goldsmith and changing the dori. Since I could locate a goldsmith close by I chose the latter option.

Date of experience: October 25, 2021
GB
1 review
0 helpful votes
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Worst delivery in UK
November 22, 2021

Not sure where the order was delivered by the shipping company Atlantic. Customer care is very poor. No phone support. Avoid.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 23, 2021
Illinois
1 review
0 helpful votes
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Satisfied customer
October 23, 2021

Great! Quick turnaround time and quality is decent enough for how often we will wear the clothes. I found the website a little tricky to navigate but would shop using Mirraw again.

Date of experience: October 22, 2021
Canada
1 review
0 helpful votes
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Sarees
October 23, 2021

So far so good! Thank you for the pay 1 one 3 free deal!

Date of experience: October 22, 2021
New York
1 review
0 helpful votes
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Clothes quantity not as expected
November 20, 2021

This is the 2nd time I ordered for Diwali. Lats year had great experience, but this year all my custome stiched clothes very NOT GOOD at all. Even after leaving comments in for each item, the stiching is not what I asked for. NOT HAPPY at all.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 21, 2021
Spain
1 review
0 helpful votes
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Sizes are quite small
October 20, 2021

The first suit I ordered only comes in XL. Are the sizes small fitting? If so I need to change to XXL. GREAT SHOPPING

Date of experience: October 20, 2021
Norway
1 review
0 helpful votes
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Good
November 18, 2021

Hi, I received the product, but there ic colour variation in duppata, It should have been pink but the colour is Yellow.
Secondly the jwellery is only in silver colour whereas in picture it looks different colurs. So little bit unhappy. Kids dress was good but back less was not stitched well, it came out while tying.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 18, 2021
India
1 review
0 helpful votes
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Extremely happy customer k
October 16, 2021

It was great. Hope the product ends up looking the way it looks in the pic

Date of experience: October 16, 2021
Australia
2 reviews
0 helpful votes
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Diwali outfits
October 15, 2021
Updated review

Great selection and love the customising options
Great prices
In time delivery

Date of experience: October 14, 2021

Good
February 19, 2020
Previous review

Good

Date of experience: February 18, 2020
India
1 review
0 helpful votes
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Lovely white suit
October 14, 2021

So far good experience. The product is good and delivery was smooth.

Date of experience: October 14, 2021
California
1 review
0 helpful votes
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Bit bad
November 12, 2021
Updated review

I am unable to use the 11.99 credits in my wallet. I did not receive an order as it was pictured online, but have placed a new order. Will update my experience once we've tried on the outfits.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 13, 2021

Great products online, will wait for the final product...
October 2, 2021
Previous review

Great products online, will wait for the final product once received

Date of experience: October 1, 2021
India
1 review
0 helpful votes
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Nice product
October 10, 2021

Good range of products got the similar product what i choose

Date of experience: October 9, 2021
India
13 reviews
0 helpful votes
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Quality Fabric
October 9, 2021

Mirraw has quality fabric, they have all types of fabric. Multiple varieties of clothes for kids, men and women. Also they have offer and cashback for every buying.

Date of experience: October 7, 2021
AE
1 review
0 helpful votes
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Bad fitting. Incorrect sizes
November 5, 2021

Sizes are not standard. I ordered 6 dresses in size 42 and all except one turned out to be size 38 and one also in size 36. With the size tag saying 42.
The one that was the correct size is ill fitting:(
I wonder if Mirraw would. Replace. With the correct sizes.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 6, 2021
Iowa
1 review
0 helpful votes
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The site is a seamless shopping experience! This is my second time ordering and I am always satisfied with the service.

Date of experience: October 5, 2021

From the business

Mirraw Online Shopping sites of Indian fashion wear for women, kids wear and men at best discounted prices including fastest delivery and low cost online shopping stores


mirraw.com
Founded in 2011
Mumbai, Maharashtra, India
+137
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