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Mirraw

3.0

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Mirraw Reviews Summary

The company has garnered a largely negative reputation among customers, primarily due to persistent issues with product quality, misleading advertising, and inadequate customer service. Many reviewers reported receiving items that did not match descriptions or sizes, leading to frustration over return processes and refund delays. While a few customers expressed satisfaction with certain products and efficient support, these positive experiences were overshadowed by widespread dissatisfaction. Overall, the feedback highlights a critical need for the company to improve product consistency, enhance customer support responsiveness, and address quality control to rebuild trust with its clientele.

This summary is generated by AI, based on text from customer reviews

service
181
value
150
shipping
151
returns
97
quality
293
This company does not typically respond to reviews

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39,063 reviews

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Singapore
1 review
0 helpful votes
Follow Nadyne E.
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Beautiful design N colour but...
October 5, 2021

Bought a sharara suit from Vasu Sarees, the design is beautiful but the embroidery on the fabric material has loose threads, and especially the dupatta some parts has ripped seams. Stitching wasn't that neat. Overall quality of fabric is rather average due to its embroidery.

Site is user friendly and clothing could be customise and easy guide on to take measurements.

Date of experience: October 5, 2021
California
1 review
0 helpful votes
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Sleeveless blouse
November 3, 2021

Parcel label fell off and I had to call fed ex and find my product. Then they shipped it. The product is good. Yet another mismanagenet from Mirraw, for all the price and pictures, service is too poor and low quality.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 4, 2021
India
1 review
0 helpful votes
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Delaying service
October 1, 2021

We received the product very late but quality is good

Date of experience: September 30, 2021
Sri Lanka
1 review
0 helpful votes
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We had an issue with partially received and today received all the roaming items

Date of experience: September 28, 2021

Half of the Items not received
October 24, 2021
Previous review

Half of the Items not received

Date of experience: September 24, 2021

We have ordered 16 items and came only 8 items. Where...
October 21, 2021
Previous review

We have ordered 16 items and came only 8 items. Where is the other items?

Date of experience: September 20, 2021
Sweden
1 review
0 helpful votes
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Dresses and delivery
September 26, 2021

It was very good and easy to shop through the homepage. The delivery was smoth and good to follow through tracking.

Date of experience: September 26, 2021
Australia
1 review
0 helpful votes
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This site doesn't deliver what they promised
October 26, 2021

I order two item which was buy one get 3 free but they send only one of each as well as it was not even what I order and I order one chudidar and gave them my measurements but it was not even my fit and clothes quality is rubbish. As well as I complain via app but nothing happen they said they will refund 10 percent and I even didn't get that as well how come it is fair to give 10 percent back if the item is not even what I order. I will never ever buy from them again. Shopping with Mirraw was real disappointment for me and waste of my money. Guys you can look what I order vs what I get my nose pin is completely different and even my kurtha is completely different than what it look like in pictures I even make personal call on the number they provide and asked them to make it as same as in pictures but that is what I get. You can clearly see on my order detail how clearly I have mention as per the image but it looks nothing like image. Hope my review might help you guys. Thank you

+2
Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 25, 2021
Georgia
1 review
0 helpful votes
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I got my item damage
October 25, 2021

The item is damaged I'm not happy with the service. I want return this item. I need help.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 25, 2021
Malaysia
1 review
0 helpful votes
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Efficient Service Excellent Quality
September 25, 2021

User friendly website and good after purchase communication from the seller via email. Product received in good condition.

Date of experience: September 25, 2021
Texas
1 review
0 helpful votes
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MIRRAW SCAM!
October 23, 2021
Updated review

This company from India are scammers. They do not try to fix a problem because they know that they do not have professional seamstresses and the work is poor. They try to get someone to copy the picture of the dress using inferior materials and trims. The dresses end up trashy looking and are not fit to wear in public. For example they do not know how to finish the trim on the shoulder and trim around the neck correctly. I am considering creating a website to expose their shabby work and tactics. There are many many complaints about their work and quality of materials.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 23, 2021

The work from MS Creation is a fraud and sham
October 23, 2021
Previous review

The work from MS Creation is a fraud and sham. The sleeves on the pink dress are different. The trim on the sleeves is very cheap and tacky. The purple dress is really really bad. The stones and work are not the same as the photo. Dresses are not fit to go in public.

Date of experience: September 22, 2021
India
1 review
0 helpful votes
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Good
September 19, 2021

Very satisfactory though colour was a bit different from the picture and actual product

Date of experience: September 19, 2021
New Jersey
1 review
0 helpful votes
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Quick and easy, overall shopping experience was good but not happy with the quality of the product

Date of experience: September 16, 2021

Quick and easy
September 9, 2021
Previous review

Quick and easy

Date of experience: September 9, 2021
Texas
1 review
0 helpful votes
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Received thank you
September 14, 2021
Updated review

I have not received the order nor any update! Absolutely disappointed! I lost my money!

Date of experience: September 14, 2021

I have not received the order nor any update!
October 13, 2021
Previous review

I have not received the order nor any update! Absolutely disappointed! I lost my money!

Date of experience: September 12, 2021
India
1 review
0 helpful votes
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OKAY DON'T FORCE THE CUSTOMER TO GIVE THE OPINION
OKAY DON'T FORCE THE CUSTOMER TO GIVE THE OPINION
OKAY DON'T FORCE THE CUSTOMER TO GIVE THE OPINION
OKAY DON'T FORCE THE CUSTOMER TO GIVE THE OPINION
OKAY DON'T FORCE THE CUSTOMER TO GIVE THE OPINION

Date of experience: September 13, 2021
New Zealand
1 review
0 helpful votes
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Bad quality ankle bangles
October 13, 2021

The ankle bangles are so badly made. The one little ball is split. They dont even look like the photo. Took very long to come aswell.
Will definitely not be wearing them and won't buy from Mirraw again.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 12, 2021
California
1 review
0 helpful votes
Follow Raka M.
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I ordered an item from them in April, 2021 that took over a month and multiple phone calls to get it. They gave me additional 10% in wallet credit due to delay. Couple of months later, I wanted to use my $128 wallet credit and had trouble logging in. I had to make many calls to them with same answer each time - "our technical team is not here, we will contact you". I even gave my personal phone number to them to call me when the problem is fixed. They asked me to call 7:30 a.m. PDT which I did today. I was told that my credit has expired and can't be used anymore. I will have to create another account all together with another email ID and gave me a coupon for 10% off my first order. I didn't know that even if I had the wallet credit, only 10% of it can be used towards a purchase.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 10, 2021
India
11 reviews
2 helpful votes
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Quality Fabric
September 9, 2021

Quality of Fabric used is excellent. Its service and packaging was perfect. Standard collections of sarees and dresses.

Date of experience: September 9, 2021
Texas
1 review
0 helpful votes
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Prompt for the mail and delivery, keep it up
September 8, 2021
Updated review

Wonderful on time delivery and prompt services improved from the last year

Date of experience: September 7, 2021

Wonderful on time delivery
January 2, 2020
Previous review

Wonderful on time delivery

Date of experience: January 2, 2020
India
1 review
0 helpful votes
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Good
October 6, 2021
Updated review

Good best experience always purchase all items thanks

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 6, 2021

Site very slow process
October 6, 2021
Previous review

Site very slow process

Date of experience: September 5, 2021
California
1 review
0 helpful votes
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Quality meets affordability!
September 1, 2021
Updated review

Website easy to navigate. Fast shipping and quality fabric.

Date of experience: September 1, 2021

Website easy to navigate
August 25, 2021
Previous review

Website easy to navigate. Fast shipping and quality fabric.

Date of experience: August 25, 2021
GB
1 review
0 helpful votes
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Good customer service but not so good quality fabric
August 30, 2021
Updated review

Quick response when contacted by email but the quality of fabric wasn't what it looked in the website.

Date of experience: August 30, 2021

Quick response when contacted by email
August 23, 2021
Previous review

Quick response when contacted by email.

Date of experience: August 23, 2021

From the business

Mirraw Online Shopping sites of Indian fashion wear for women, kids wear and men at best discounted prices including fastest delivery and low cost online shopping stores


mirraw.com
Founded in 2011
Mumbai, Maharashtra, India
+137
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