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Mirraw

3.0

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Mirraw Reviews Summary

The company has garnered a largely negative reputation among customers, primarily due to persistent issues with product quality, misleading advertising, and inadequate customer service. Many reviewers reported receiving items that did not match descriptions or sizes, leading to frustration over return processes and refund delays. While a few customers expressed satisfaction with certain products and efficient support, these positive experiences were overshadowed by widespread dissatisfaction. Overall, the feedback highlights a critical need for the company to improve product consistency, enhance customer support responsiveness, and address quality control to rebuild trust with its clientele.

This summary is generated by AI, based on text from customer reviews

service
181
value
150
shipping
151
returns
97
quality
293
This company does not typically respond to reviews

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39,063 reviews

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GB
1 review
0 helpful votes
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Review
August 26, 2021
Updated review

Good but shipping should be free or cheaper, its off putting as it increases the total cost, and delivery shd b quicker

Date of experience: August 26, 2021

Good but shipping should be free or cheaper, its off...
August 19, 2021
Previous review

Good but shipping should be free or cheaper, its off putting as it increases the total cost

Date of experience: August 19, 2021
India
1 review
0 helpful votes
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Worth d transaction.
August 24, 2021
Updated review

Okay, quite satisfied. Service of delivery is good. Delivered on time.

Date of experience: August 23, 2021

Okay, quite satisfied
August 16, 2021
Previous review

Okay, quite satisfied. Service of delivery is good.

Date of experience: August 16, 2021
India
1 review
0 helpful votes
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Worth for Money
August 24, 2021
Updated review

Excellent product and worth for money. Delivery was as expected.

Date of experience: August 23, 2021

Good experience
August 16, 2021
Previous review

Good experience

Date of experience: August 16, 2021
Texas
1 review
0 helpful votes
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Ok product, poor stitching, delayed delivery
September 22, 2021
Updated review

The delivery date was wrong. Setting wrong expectations for customers to ear business is a poor strategy. My initial delivery date was 22 Aug and my package is miles away.

Stitching is not great. Flaws can be seen right away.

Make in India tag is super visible which I hate the most.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2021

The delivery date was wrong
August 25, 2021
Previous review

The delivery date was wrong. Setting wrong expectations for customers to ear business is a poor strategy. My initial delivery date was 22 Aug and my package is miles away.

Date of experience: July 25, 2021
India
1 review
0 helpful votes
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Excellent & prompt service
August 23, 2021
Updated review

Great - found what I was looking for - fashion forward

Date of experience: August 23, 2021

Great
August 16, 2021
Previous review

Great - found what I was looking for

Date of experience: August 16, 2021
GB
1 review
0 helpful votes
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Terrible.
September 13, 2021
Updated review

Awful. Avoid avoid. The material is NOT cotton, it's cheap Rayon. The product arrived entirely unstitched when the photo shows a fully stitched garment with one element partially stitched and the label states semi stitched, the packaging and product both arrived dirty. The company are denying me a full refund and have offered a laughable 10% - legally I am entitled to a full refund and a paid postage return label. Disgusting.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 14, 2021

Awful
August 27, 2021
Previous review

Awful. Avoid avoid. The material is NOT cotton, it's cheap Rayon. The product arrived entirely unstitched when the photo shows a fully stitched garment with one element partially stitched and the label states semi stitched, the packaging and product both arrived dirty. The company are denying me a full refund and have offered a laughable 10% - legally I am entitled to a full refund and a paid postage return label. Disgusting.

Date of experience: July 28, 2021
Mauritius
1 review
0 helpful votes
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Had an issue with paymentsbut was able to resolve...
August 13, 2021
Updated review

Had an issue with payments
But was able to resolve it
Price seems with great with the discount

It's only after the arrival of the products I can conclude the overall experience but so far it's good

The product took much longer to arrive.
As for the product I did not like the quality of one of the product, as it was different from the design.
The second one was good.

I like the services in overall how the customer care team answered my queries in timely manner.

Date of experience: August 13, 2021

Had an issue with paymentsbut was able to resolve...
July 10, 2021
Previous review

Had an issue with payments
But was able to resolve it
Price seems with great with the discount

It's only after the arrival of the products I can conclude the overall experience but so far it's good

Date of experience: July 10, 2021
New York
1 review
0 helpful votes
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Excellent, I like to visit this site frequently. I would...
September 11, 2021
Updated review

Excellent, I like to visit this site frequently. I would love to visit the site

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 11, 2021

Excellent, I like to visit this site frequently. I would...
August 3, 2021
Previous review

Excellent, I like to visit this site frequently. I would love to visit the site

Date of experience: August 2, 2021
India
1 review
0 helpful votes
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As soon as possible..
August 11, 2021
Updated review

As quickly as possible it will reach here within 2 or 3 days...

Date of experience: August 11, 2021

As quickly as possible it will reach here within 2...
September 8, 2021
Previous review

As quickly as possible it will reach here within 2 or 3 days...

Date of experience: August 9, 2021
GB
1 review
0 helpful votes
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Newbie Friend
August 11, 2021
Updated review

Mirraw team are great if you have any questions! They respond quick and update aswell. In regards to the Saree I think there should maybe be a section to tick in regards to height maybe. I forgot to mention I am a tall lady and wanted the draping fabric longer but it is no biggie, means I can indeed dance at the party! The fabric doesn't look like the picture but I am still happy with purchase and they do state this.

Date of experience: August 11, 2021

Good
July 25, 2021
Previous review

Good. I'd of liked to have someone to chat to but understand it's the weekend. So I am hoping I can indeed chat with someone after.

Date of experience: July 25, 2021
Germany
1 review
1 helpful vote
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Poor Quality
September 9, 2021

Today we received our long-awaited products from Mirraw on 08/10/21.
The original confirmed date was 07/27/21.

Unfortunately the products don't look like the pictures.
Even if deviations are indicated, they are extreme rejections.
Gray became beach.
The complicated embroidery became a very simple one.

The quality of the fabric is poor.

We are very disappointed, we have spent almost 600 € I hope we get some help.

PS. Men clothes is good!

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 10, 2021
California
1 review
0 helpful votes
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Salwar Kameez with Dupatta
August 10, 2021
Updated review

I was happy with my order and delivery. The dress was perfect.

Date of experience: August 9, 2021

Easy to order
July 22, 2021
Previous review

Easy to order

Date of experience: July 22, 2021
New Jersey
1 review
0 helpful votes
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I would order from this company in the future. I was very pleased.

Date of experience: August 9, 2021

Many beautiful items, difficult to choose
July 30, 2021
Previous review

Many beautiful items, difficult to choose.

Date of experience: July 29, 2021
Singapore
1 review
0 helpful votes
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Website is easy to use.
August 6, 2021
Updated review

Easy to navigate around the website. Many varieties.

Date of experience: August 6, 2021

Easy to navigate around the website
July 29, 2021
Previous review

Easy to navigate around the website. Many varieties.

Date of experience: July 29, 2021
GB
1 review
0 helpful votes
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Dress Order
August 6, 2021
Updated review

Very good and good instructions easy to follow. Prompt reply to email chase ups and enquiries.

Date of experience: August 6, 2021

Very good and good instructions easy to follow
July 28, 2021
Previous review

Very good and good instructions easy to follow

Date of experience: July 28, 2021
India
1 review
0 helpful votes
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It's nice & value for money. Positive reviews by customers added to my order thoughts.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 5, 2021

It's nice & value for money
July 29, 2021
Previous review

It's nice & value for money

Date of experience: July 29, 2021
Singapore
1 review
0 helpful votes
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Best online seller
August 4, 2021
Updated review

Good and Excellent choices and browser is so fast and easy to search.

Date of experience: August 4, 2021

Good and Excellent choices and browser is so fast and...
September 3, 2021
Previous review

Good and Excellent choices and browser is so fast and easy to search.

Date of experience: August 3, 2021
Sweden
1 review
0 helpful votes
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We spent 2 hours choosing what we wanted to buy. Unfortunately in the end the only way to pay is via PayPal. Many people pay with their MasterCard or Visa via direct debit. Kindly announce from the beginning that you only accept PayPal and save people time.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 30, 2021
India
1 review
0 helpful votes
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All categories are good
July 29, 2021
Updated review

Looking product image is good but no judge in seen pictures

Date of experience: July 28, 2021

Looking product image is good but no judge in seen...
August 26, 2021
Previous review

Looking product image is good but no judge in seen pictures

Date of experience: July 27, 2021
India
1 review
0 helpful votes
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Excellent collection
July 28, 2021
Updated review

Nice experience... I got what I wanted... thank you.

Date of experience: July 28, 2021

Nice experience
July 21, 2021
Previous review

Nice experience

Date of experience: July 21, 2021

From the business

Mirraw Online Shopping sites of Indian fashion wear for women, kids wear and men at best discounted prices including fastest delivery and low cost online shopping stores


mirraw.com
Founded in 2011
Mumbai, Maharashtra, India
+137
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