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Mirraw

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Mirraw Reviews Summary

The company has garnered a largely negative reputation among customers, primarily due to persistent issues with product quality, misleading advertising, and inadequate customer service. Many reviewers reported receiving items that did not match descriptions or sizes, leading to frustration over return processes and refund delays. While a few customers expressed satisfaction with certain products and efficient support, these positive experiences were overshadowed by widespread dissatisfaction. Overall, the feedback highlights a critical need for the company to improve product consistency, enhance customer support responsiveness, and address quality control to rebuild trust with its clientele.

This summary is generated by AI, based on text from customer reviews

service
181
value
150
shipping
151
returns
97
quality
293
This company does not typically respond to reviews

Instant Feedback

39,063 reviews

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Australia
2 reviews
14 helpful votes
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1st Rate service.
April 16, 2022

It was easy and quick. The dress came alot quicker that I thought it would.

Date of experience: April 16, 2022
Indiana
1 review
0 helpful votes
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Good Quality
April 15, 2022
Updated review

I just received a credit of 101.21. I truly appreciate your customer service, and it has made me want to work with your company in the future. Thank you so much!

Date of experience: April 15, 2022

Excellent!
April 8, 2022
Previous review

Excellent!

Date of experience: April 8, 2022
Florida
1 review
0 helpful votes
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US sizes different from measurements
April 14, 2022
Updated review

The website is very easy to use and go through. But the sizing is proving difficult

Date of experience: April 13, 2022

Very easy process and user friendly website
November 13, 2021
Previous review

Very easy process and user friendly website. Beautiful clothing and fast delivery.

Date of experience: November 12, 2021
GB
1 review
0 helpful votes
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Saree purchase
April 13, 2022
Updated review

Nice website with lots of options for a variety of different things with an Indian vibe

Date of experience: April 13, 2022

Nice website with lots of options
April 6, 2022
Previous review

Nice website with lots of options

Date of experience: April 6, 2022
Mexico
1 review
0 helpful votes
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Don't trust on delivery date
May 13, 2022

I ordered two parcels. One i received after 2 weeks of delivery date and parcel is not even mine. I received someone else package and they want me to create a label and send it to the person whose package i received and they don't know where my package is. Another package is still in transit for over a month now. So, if you need it for certain date. Don't trust the delivery date which shows on checkout because they use a slowest shipping company. Customer care replied me for couple of emails after that no reply from them.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 12, 2022
Delaware
1 review
0 helpful votes
Follow MUNMUN A.
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I like to shop mirraw, they have every think i need, i love jewellery, cloths, i just love it

Date of experience: April 7, 2022
GB
1 review
0 helpful votes
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Excellent service
March 29, 2022
Updated review

Very happy throughout this first experience with you. Will definitely be reordering again soon.

Date of experience: March 29, 2022

Site difficult to navigate
April 12, 2022
Previous review

Site difficult to navigate

Date of experience: March 13, 2022
AE
1 review
0 helpful votes
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M375992037
April 22, 2022

I had ordered a saree on 11th March for a delivery within India( Telangana), however the order was delivered somewhere else and now new tracking number with other courier is been shown on app. I had regularly written emails but of no use

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 23, 2022
New York
1 review
0 helpful votes
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Excellent Outfit
March 21, 2022

Easy purchase! No problem ordering. The only drawback was the delivery. It was due to arrive on March 31st but arrived on Tuesday, April 5th. Not too much of a delay. Well worth the wait though.

Date of experience: March 20, 2022
Florida
1 review
0 helpful votes
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Great clothes and service
March 20, 2022

It was easy to order. The size charts with measurements made the size selection simple. The clothes arrived pretty quickly after the initial order.

Date of experience: March 19, 2022
California
1 review
0 helpful votes
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Fits well, product quality is mediocre
March 16, 2022
Updated review

Value for money, Fits well, product quality is mediocre

Date of experience: March 16, 2022

Great quality clothes
February 8, 2022
Previous review

Great quality clothes

Date of experience: February 8, 2022
Massachusetts
3 reviews
0 helpful votes
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Good selection and service
March 16, 2022
Updated review

Easy to use website. Great selection. Good prices.

Date of experience: March 16, 2022

Easy to use website
March 4, 2022
Previous review

Easy to use website.

Date of experience: March 4, 2022
South Africa
1 review
0 helpful votes
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My first purchase
March 15, 2022

A quick and efficient process. The Web Site is user friendly, however, the material is not what was expected. Also, the border of the saree is very different to what was in the picture giving a very different overall look that I am not happy with.

Date of experience: March 15, 2022
Canada
1 review
0 helpful votes
Follow Mohammad Rafey S.
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I have not received my order no. M******* purchased on March 01,2022

Mirraw
Order Status Update

Order Number: M*******
Ordered on: 02 Mar 2022
Order Status: Ready For Dispatch
Expected Delivery Date: 17 Mar 2022

TRACK ORDER

Bill to
Mohammad Rafey Siddiqui
4468 Ashley Ave,,
Mississauga - L5R 2A2
Ontario, Canada
*******492

Ship to
Mohammad Rafey Siddiqui
4468 Ashley Ave,,
Mississauga - L5R 2A2
Ontario, Canada
*******492
Hello Mohammad Rafey Siddiqui,

This is to inform you that your order has been packed and is ready to be shipped.

You will receive an email with the tracking details once the order is dispatched from the warehouse.

You can also check the live status of your order in the link below:
Order Status

Thanks,

Mirraw Support Team

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 13, 2022
Texas
1 review
0 helpful votes
Follow Lili O.
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Nice garment!
March 8, 2022

Very easy process! No stress, the process was quicker than expected

Date of experience: March 7, 2022
Texas
1 review
0 helpful votes
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Stunning artificial jewelry
March 7, 2022

Found multiple variety of beautiful artificial Jewellery pieces, looked really great!

Date of experience: March 6, 2022
GB
1 review
0 helpful votes
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Excellent service, good selections of products. Site was also good, items were well described.

Date of experience: March 6, 2022
South Africa
1 review
0 helpful votes
Follow Lalita P.
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I have paid Mirraw on the 20th February 22 and still have not received my goods.

No communication from delivery company or Mirraw.

Please investigate and speed up the delivery of my purchase.

Thank you

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 6, 2022
Australia
1 review
0 helpful votes
Follow Deepakkumar I.
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It was easier than expected and got good products on time. All products are same what it was described and having good fitting as well.

Date of experience: March 5, 2022
Australia
1 review
0 helpful votes
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Dress
March 3, 2022

Thanks many choices and styles and colours and designs

Date of experience: March 2, 2022

From the business

Mirraw Online Shopping sites of Indian fashion wear for women, kids wear and men at best discounted prices including fastest delivery and low cost online shopping stores


mirraw.com
Founded in 2011
Mumbai, Maharashtra, India
+137
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