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Mirraw

3.0

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Mirraw Reviews Summary

The company has garnered a largely negative reputation among customers, primarily due to persistent issues with product quality, misleading advertising, and inadequate customer service. Many reviewers reported receiving items that did not match descriptions or sizes, leading to frustration over return processes and refund delays. While a few customers expressed satisfaction with certain products and efficient support, these positive experiences were overshadowed by widespread dissatisfaction. Overall, the feedback highlights a critical need for the company to improve product consistency, enhance customer support responsiveness, and address quality control to rebuild trust with its clientele.

This summary is generated by AI, based on text from customer reviews

service
181
value
150
shipping
151
returns
97
quality
293
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39,063 reviews

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Malaysia
1 review
0 helpful votes
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Received Damaged/Broken item
June 18, 2022

The quality of the item is questionable, as it didnt match with the price paid. The black bead were all broken

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2022
New York
1 review
0 helpful votes
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Good service, decent kurta
May 17, 2022
Updated review

Surprisingly met the expected delivery date - sooner than expected. Received kurta that was decently made, slightly darker than expected from website photos, but acceptable.

Date of experience: May 17, 2022

Unable to see expected delivery date
June 1, 2022
Previous review

Unable to see expected delivery date

Date of experience: May 2, 2022
Canada
1 review
0 helpful votes
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SCAM
June 16, 2022

I didn't want to give any stars but to write a review i had no choice. I just received my 8 sarees and none of them are wearable. The sarees are so short they fall above my ankles and the palu is so short its not wearable at all. Its a total farce and a con the material is stated as georgette, but when I compared them to my georgette sarees mirraw's material feels and looks very different. I can still work with the bad quality of material but how do you wear a saree that falls to your ankles and the palu comes to your low back. I have connected with someone and am waiting for a response. I will definitely be contacting the better business bureau and my bank to open a fraud case to receive my refund if they do not provide a refund or a solution from their end. Do not buy anything from this website, their sarees are a scam. I am uploading a picture for you to see the exactly how short the saree is. I will post another review after they respond along with my actions, so anyone else in the same situation can find some solace. Definitely will be vlogging about this on Instagram. Let the people see exactly what mirraw sent me.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2022
Australia
1 review
0 helpful votes
Follow Shalini L.
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Kurti with missing and broken buttons
June 4, 2022

Kurti I bought had missing and broken buttons. Not happy with this janaysa product.
If orders go through quality control team - are they really checking? Customers don't expect extra charges to return a product through no fault of theirs. I am not going to spend more money to return this product.

Date of experience: May 5, 2022
California
1 review
0 helpful votes
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Site layout is good. Description of items is good. Pics are good.
All Good!

Date of experience: May 4, 2022
New York
1 review
0 helpful votes
Follow Nikhiles T.
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Great service
May 4, 2022

Good collections and pricing. Fast ordering process

Date of experience: May 3, 2022
California
1 review
0 helpful votes
Follow Shikha E.
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Did not get silk
May 2, 2022

Disappointed to get lehnga in a fabric that is not silk. It was 90% Off for $64. That lehnga is not worth $700. Silk yes, this cottony rough material, no.

Date of experience: May 1, 2022
India
1 review
0 helpful votes
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Good
May 1, 2022

I am happy to shop from mirraw.com via online. It's good

Date of experience: May 1, 2022
District of Columbia
1 review
0 helpful votes
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Good collection
May 1, 2022

Good collection… prices are good… good collection. Timely delivery

Date of experience: May 1, 2022
Texas
1 review
0 helpful votes
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Very good and very easy to fix and move around in. I need to return my order because it's not the color I want. Please send me the instructions to return and then I can place another order. Thanks.
I forwarded an email asking for the instructions to return but I haven't got a response as yet.

Date of experience: April 30, 2022
Florida
1 review
0 helpful votes
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Very easy and fast.
Delivered on time.
Product has great quality and colors

Date of experience: April 29, 2022
Australia
1 review
0 helpful votes
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Pleasant First Order
April 29, 2022
Updated review

As a first time order the experience was pleasant. I would definitely order again Thank you

Date of experience: April 29, 2022

It was easy to order & handy with the receipt sent...
April 10, 2022
Previous review

It was easy to order & handy with the receipt sent a few seconds later as record.

Date of experience: April 10, 2022
California
1 review
0 helpful votes
Follow Rishi I.
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Overall, Mirraw has a good variety of clothing, reasonable prices, and quicker delivery times than other sites. The main thing that can be improved: please improve the sizing charts for the men's apparel. Each kurta has a different sizing chart, and some of them have charts that don't correspond with the sizes that can be selected. I had to guess my size and hope that I don't have to exchange them.

Edit: 2 out of the 3 kurtas I ordered were the right size, but the 3rd one was extremely large. This is despite the fact that all 3 were ordered with the same size. They must have sent me the wrong size by mistake.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 28, 2022

Overall, Mirraw has a good variety of clothing, reasonable...
April 17, 2022
Previous review

Overall, Mirraw has a good variety of clothing, reasonable prices, and quicker delivery times than other sites. The main thing that can be improved: please improve the sizing charts for the men's apparel. Each kurta has a different sizing chart, and some of them have charts that don't correspond with the sizes that can be selected. I had to guess my size and hope that I don't have to exchange them.

Date of experience: April 16, 2022
South Africa
1 review
0 helpful votes
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Mrs M. Pillay
May 28, 2022
Updated review

Not happy with purchase want to return. I am not being assisted. What you see is not what u get... very disappointed with the product. I need the returns warehouse address... i wil courier and pay for my return. Unfortunately no one wants to help
Pratibha Pawar emailed and said colour and texture has a slight variation. That dont solve the problem that i dont like the sarrie. Simple english. I want a refund

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 28, 2022

Excellent...
April 7, 2022
Previous review

Excellent...

Date of experience: April 7, 2022
India
2 reviews
0 helpful votes
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Earrings
April 26, 2022

Very good products and looks very elegant though I feel that back part of the errings amd clasp can be made more better.

Date of experience: April 26, 2022
Florida
1 review
0 helpful votes
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The product is good
April 22, 2022

My experience was very good with the product and the shipping time.

Date of experience: April 22, 2022
GB
1 review
0 helpful votes
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Love it
April 20, 2022
Updated review

It was great. 10 days after order was placed I received it. And the outfit was just beautiful and fitted just right!. Thank you so much.

Date of experience: April 20, 2022

Only thing I will change is for filter to be applied
April 10, 2022
Previous review

Only thing I will change is for filter to be applied

Date of experience: April 10, 2022
Switzerland
1 review
0 helpful votes
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Not yet received the items from
April 20, 2022
Updated review

I wanted to make sure about the delivery date, Mirraw responded to my messages.
Thank you

Date of experience: April 19, 2022

I did get the correct reply
May 19, 2022
Previous review

I did get the correct reply

Date of experience: April 19, 2022
Australia
1 review
0 helpful votes
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Damaged goods for outrageous amount, when asked for a return and refund they will play a game of giving you a credit in their wallet which mind you if you try to use you will still be charged on your card
Thankfully i paid via Paypal and i could lodge a dispute case against them
Please read their FB reviews before making a purchase

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 18, 2022
Pennsylvania
1 review
0 helpful votes
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Excellent
April 17, 2022
Updated review

Mirraw website is 5 stars. What more can I say, I am a woman of few words but, I hereby declare that it's a great website and you will find nice selection of Indian stuff. Their shipping, handling, packaging and delivery is top-notch.

Date of experience: April 17, 2022

Great website!
April 16, 2022
Previous review

Great website!

Date of experience: April 15, 2022

From the business

Mirraw Online Shopping sites of Indian fashion wear for women, kids wear and men at best discounted prices including fastest delivery and low cost online shopping stores


mirraw.com
Founded in 2011
Mumbai, Maharashtra, India
+137
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