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Mirraw

3.0

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Mirraw Reviews Summary

The company has garnered a largely negative reputation among customers, primarily due to persistent issues with product quality, misleading advertising, and inadequate customer service. Many reviewers reported receiving items that did not match descriptions or sizes, leading to frustration over return processes and refund delays. While a few customers expressed satisfaction with certain products and efficient support, these positive experiences were overshadowed by widespread dissatisfaction. Overall, the feedback highlights a critical need for the company to improve product consistency, enhance customer support responsiveness, and address quality control to rebuild trust with its clientele.

This summary is generated by AI, based on text from customer reviews

service
181
value
150
shipping
151
returns
97
quality
293
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39,063 reviews

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California
1 review
0 helpful votes
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Best experience
June 15, 2022

This company is legit! Best. I was really surprised by quality and their fitting was perfect.

Date of experience: June 14, 2022
Texas
1 review
0 helpful votes
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Excellent!
June 14, 2022

Experience was very good. First time shopper on this site. The quality and material really good. Will shop again soon.

Date of experience: June 14, 2022
Canada
1 review
0 helpful votes
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Purchased on 6th of May, expected Delivery date was 2nd of June and still no sign of my package. Purchase at your own risk.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2022
Canada
1 review
0 helpful votes
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I never received my daughter's dress
July 13, 2022

I bought dress for my daughter to Canada I never received 2 month left I call Mirraw they don't want refund money

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2022
California
1 review
0 helpful votes
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Taking forever to stitch
July 9, 2022

I have ordered a dress for a big family event. Its been 3 weeks and some 20 -30 emails later. I still don't know when i will receive this as that question was never answered. All i was told is its in stitching. I will need to buy another dress locally. Customer service is robotic and useless, same standard answers responded on every email. I am not coming back to Mirraw ever. Very unreliable service and delivery.
Ref- order # M*******

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 8, 2022
Belgium
1 review
0 helpful votes
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I finally received my order, 2 weeks after the due delivery date for which Mirraw i think is not responsible but as I seeked infos on my order, i realised that customer service is inexistant as i got no reply to my mails
Then one of rhe item i ordered a kurta
I paid 62 euros has a big ink stamp with several ink spots just in front. The stamp and spots did not go away after washing. I sent a mail but again no answer... it s impossible to wear such an item and it will cost me a fortune to send it back to India. I sent a mail but again no answer...
Such pity as i really love your website

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 8, 2022
Canada
1 review
0 helpful votes
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Sarees
June 8, 2022
Updated review

Some were delivered too late for the occasion. They are beautiful but I would like to return two of them.

Date of experience: June 8, 2022

Great delivery
April 28, 2022
Previous review

Great delivery

Date of experience: April 28, 2022

I love it!
April 18, 2022
Previous review

I love it!

Date of experience: April 18, 2022
New York
1 review
0 helpful votes
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Super happy
June 6, 2022

Pleasant ordering experience. Great updates, garments are as beautiful as pictured

Date of experience: June 6, 2022
California
2 reviews
0 helpful votes
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Great shopping experience n a excellent customer service, keep it up for ur excellence

Date of experience: June 5, 2022
France
1 review
0 helpful votes
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Very bad experience
July 1, 2022

I bought two suits on the 9th of May for 153€ and delivery should have been on 21st of May, but received on 31st. Well I may say that's still ok. But one of the salwar has ink spots on it! I've tried to take them off but impossible! As for the other one, the salwar is not even cut, just a piece of cloth and that's it! The stained one is stitched and I'm sure it's a damaged return good that was packed again and delivered to me, as i only ordered unstitched models. But well! It is so poorly stitched that it looks even worst than the stain! I'm never placing an order at Mirraw again!

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2022
Canada
1 review
0 helpful votes
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Custom Lengha Came
June 1, 2022
Updated review

I ordered and received my lengha from Mirraw. With communication from the team on any delays

Date of experience: June 1, 2022

My order is still not here and I have an event to go...
June 30, 2022
Previous review

My order is still not here and I have an event to go to in 3 days

Date of experience: May 31, 2022
India
1 review
0 helpful votes
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Very nice
June 1, 2022
Updated review

Great it was nice. Thank you so much. Got the product in a weeks time.

Date of experience: June 1, 2022

Great it was nice
June 23, 2022
Previous review

Great it was nice

Date of experience: May 24, 2022
Fiji
1 review
0 helpful votes
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Awesome quality and workmanship
May 29, 2022

Great prices and awesome quality products. Will definitely come back for more outfits
Best site with best prices plus discounts. I'm very very happy with my purchase

Date of experience: May 29, 2022
Australia
1 review
0 helpful votes
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I always order sarees from Mirraw for myself and have always been happy.
This time I ordered one for a gift and the saree I received was creased as though it was worn and then folded and returned. There was no tag or label on the saree to show it is new.
I was very disappointed and unable to gift it to my friend as it did not look brand new even after I ironed the saree myself and folded again.
I am a bit hesitant now to keep ordering from here.

Date of experience: May 28, 2022
France
1 review
0 helpful votes
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Inacceptable
June 26, 2022

If I could I would have put 0 stars. This is the third time I've placed an order and this is the third time it's gone wrong. And each time, my package is either lost or delivered 6 months late. The worst part of all this is Mirraw's after-sales service: unable to give me precise information, and put me on hold each time they are overwhelmed by events. Really very disappointed

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 27, 2022
Ohio
1 review
0 helpful votes
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I love the unique items here. I could only find them on this site

Date of experience: May 26, 2022

I love thr unique items here
May 20, 2022
Previous review

I love thr unique items here

Date of experience: May 20, 2022

Way too soon to rate
June 18, 2022
Previous review

Way too soon to rate. I haven't received the item yet

Date of experience: May 19, 2022
Kansas
1 review
0 helpful votes
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When I had to call the customer service was outstanding.

Date of experience: May 26, 2022

I sent emails that you cancelled my orders and yet...
June 23, 2022
Previous review

I sent emails that you cancelled my orders and yet you still took my money and shipped part of the order and not even all of it. I don't have have 1 order.

Date of experience: May 23, 2022
Canada
1 review
0 helpful votes
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You are not reliable, my clothes were way too late, didn't fit, want to return but no address. Every time I write I get an auto generated answer. Will get back to you in 72 hours! Almost 2 months will pass, the issue is not resolved.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2022
New Jersey
1 review
0 helpful votes
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Ordered through the website. And transaction was smooth.

Delivery issues and product not yet received and received only one response from Mirraw that it will be delivered, but not yet received and no further response from the customer service.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 21, 2022
India
1 review
0 helpful votes
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Happy with the product, price and timely delivery
May 19, 2022
Updated review

My first order so will be able to give feedback after delivery experience. Happy with my purchase

Date of experience: May 19, 2022

My first order so will be able to give feedback after...
May 12, 2022
Previous review

My first order so will be able to give feedback after delivery experience

Date of experience: May 12, 2022

From the business

Mirraw Online Shopping sites of Indian fashion wear for women, kids wear and men at best discounted prices including fastest delivery and low cost online shopping stores


mirraw.com
Founded in 2011
Mumbai, Maharashtra, India
+137
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