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Mirraw

3.0

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Mirraw Reviews Summary

The company has garnered a largely negative reputation among customers, primarily due to persistent issues with product quality, misleading advertising, and inadequate customer service. Many reviewers reported receiving items that did not match descriptions or sizes, leading to frustration over return processes and refund delays. While a few customers expressed satisfaction with certain products and efficient support, these positive experiences were overshadowed by widespread dissatisfaction. Overall, the feedback highlights a critical need for the company to improve product consistency, enhance customer support responsiveness, and address quality control to rebuild trust with its clientele.

This summary is generated by AI, based on text from customer reviews

service
181
value
150
shipping
151
returns
97
quality
293
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39,063 reviews

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Singapore
1 review
0 helpful votes
Follow K. Q.
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Colour Image not as posted.
August 13, 2022

The colour image posted shows Light Blue with Parrot Green.
Yes. Even though its stated s'light variation in actual color vs. image'. But never so much difference.
The one I received 'Dark Green with Parrot Green' with the combination do not suit at all.

Date of experience: July 13, 2022
Mirraw M. Mirraw Rep
over a year old

Dear Customer,

Greetings from Mirraw.com,

We are sorry to hear you had an unpleasant experience with your purchase.

To assist you, we will connect with you on call. As per your timezone

Regards,
Team Mirraw.

Canada
1 review
0 helpful votes
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Package and Sold a damage item to me that I can't use, this item was met for my birthday frustrated me. Yet Mirraw is going back and front, saying they can only refund 10%. Mirraw has no regards for its own policy and customers. What a shame!

Product -Multicolor Plain Polyester Stitched Men Blazers - #*******

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 12, 2022
Canada
1 review
0 helpful votes
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Rubbish company horrible service and responses
August 11, 2022

Website for this company shows items at huge discounts. It's a rouse to attract customers but don't be fooled. Avoid the aggravation at all costs. First warning sign - items are made in India then shipped abroad. Item ordered since 19 June have yet to arrived. Second warning sign - they use local shipping (Atlantic) which is a bloody joke. Third warning sign - unreliable unresponsive and untrustworthy customer service. Overall a bunch of liars leading to a waste of money and time.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 11, 2022
India
2 reviews
0 helpful votes
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More than satisfied.
July 10, 2022

Plenty of varieties to choose from; simple process for ordering & Prompt delivery process. Am very happy.

Date of experience: July 10, 2022
GB
1 review
0 helpful votes
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Product quality not good.
July 10, 2022
Updated review

2 of the items were damaged. 1 appears dirty. The quality of the product does not match the original prices.

Date of experience: July 10, 2022

Happy so far
June 18, 2022
Previous review

Happy so far

Date of experience: June 18, 2022
India
1 review
0 helpful votes
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Value for money
July 9, 2022

-very intricate craftmanship
-worth the money
-smaller sizes are always prettier
-since the size cannot be discerned from the online images, it would be better if you can specify the occasion for use like partywear/office wear/casual along with size specification: Big/medium/small

Date of experience: July 9, 2022
Australia
1 review
1 helpful vote
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Terrible experience
August 8, 2022

This is my 4th writing about Mirraw. I wrote my 1st review at 8th July but still the issue did not solve yet! I emailed them, and sent my order number and Images many times. It's been a month but still I am not getting response from them. Still I am waiting for their response to get refund or change. It is very hard to connect. Very frustrating and time consuming. That was my first online purchase from Mirraw and had terrible experience. Such a fraud company. If there is a way to give them 0 score, I would do that.

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2022
BA
1 review
0 helpful votes
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As described
July 6, 2022
Updated review

I love it because it is informative and big choice of really gorgeous items.

Date of experience: July 6, 2022

Really good as I easily find out the sizes for my orders
June 29, 2022
Previous review

Really good as I easily find out the sizes for my orders.

Date of experience: June 29, 2022
South Africa
1 review
0 helpful votes
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First time buyer
August 4, 2022
Updated review

Excellent shopping deals with reasonable prices and efficient delivery

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 4, 2022

Excellent shopping deals
June 21, 2022
Previous review

Excellent shopping deals

Date of experience: June 21, 2022
California
1 review
0 helpful votes
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Customer service
August 2, 2022

Thanks they solved my issues and refund my money back and just waiting to know about the wrong dress I got.

Date of experience: July 3, 2022
Australia
1 review
0 helpful votes
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Happy with the purchase
July 3, 2022
Updated review

I have received it before the estimated time which is great as I need to wear this weekend. Also it's beautiful Saree.

Date of experience: July 3, 2022

Happy with the purchase
April 1, 2022
Previous review

Happy with the purchase

Date of experience: March 31, 2022

Very happy to shop with Mirraw
March 11, 2022
Previous review

Very happy to shop with Mirraw

Date of experience: March 11, 2022

Very good and happy to purchase all the beautiful sarees
February 9, 2022
Previous review

Very good and happy to purchase all the beautiful sarees.

Date of experience: February 9, 2022

Very good
January 23, 2022
Previous review

Very good. Happy with the shopping

Date of experience: January 23, 2022

Very good
December 30, 2021
Previous review

Very good. Easy to understand

Date of experience: December 29, 2021
Georgia
1 review
0 helpful votes
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Good Experience
July 2, 2022
Updated review

Very unique collection and enjoyed shopping. I opted for customized stitching and it fits perfectly. I love to shop again in your website. Thank you and keep rocking..

Date of experience: July 2, 2022

Very unique collection and enjoyed shopping
June 21, 2022
Previous review

Very unique collection and enjoyed shopping

Date of experience: June 20, 2022

Great fabulous!
June 20, 2022
Previous review

Great fabulous!

Date of experience: June 20, 2022
Arizona
1 review
0 helpful votes
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Poor customer service
July 1, 2022

Ordered a set (sari & blouse) - only one thing of 2 was delivered. Have reported the issue several times via email & phone … was ignored & never resolved after several weeks now

Date of experience: June 30, 2022
California
1 review
0 helpful votes
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Before even getting the items got stitched I asked them to cancel the order... It's been more than a week and still no action is taken... It's a big time waste to keep emailing and calling them asking to cancel the order. Worst customer support.
THEY THEMSELVES TOOK THE DECISION OF GOING AHEAD WITH ITEMS GETTING STITCHED WITHOUT INFORMING THE CUSTOMER SO THAT THE CUSTOMER CAN NO MORE ASK FOR CANCELLATION.

Date of experience: June 22, 2022
Colorado
1 review
0 helpful votes
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Perfect fitting!
June 21, 2022
Updated review

The way my suit was made was PERFECT. The fitting was perfect.
I just had an issue with the delay in shipping - something that Mirraw I guess had no control over.
----------------------------------------------------------------------------------------------------------------------------------
Yes my rating is 1 star -i was supposed to get my order 2 weeks ago - although they have 'escalated' my issue, i still don't have an estimated delivery date.

Date of experience: June 21, 2022

Yes my rating is 1 star -i was supposed to get my order...
July 15, 2022
Previous review

Yes my rating is 1 star -i was supposed to get my order 2 weeks ago - although they have 'escalated' my issue, i still don't have an estimated delivery date.

Date of experience: June 15, 2022
France
1 review
0 helpful votes
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Pas mal
June 18, 2022
Updated review

La livraison prend beaucoup plus de temps que prévue environ 12 jours par rapport à ce qui a été annoncé).
Les bijoux sont de bonne qualité. Merci

Date of experience: June 17, 2022

La livraison prend beaucoup plus de temps que prévue
July 7, 2022
Previous review

La livraison prend beaucoup plus de temps que prévue. De plus aucune information de la part du service de livraison et impossible de contacter le service client par mail!

Date of experience: June 7, 2022
California
1 review
0 helpful votes
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Jewelry
June 18, 2022

I ordered 5 items, they were all packed very tightly in one small box! I have yet to see the individual items to inspect damage, they look good outwardly, will let you know if any danage once I inspect closely, but in the future please pack satisfactorily

Date of experience: June 17, 2022
Michigan
1 review
0 helpful votes
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Shopping with Mirraw's "Buy 1 and get 4 free".
June 17, 2022
Updated review

The orders came in time and the team was very helpful but men's kurta, women's cotton kurta were made of very poor quality materials which I did not expect. The stitched blouse pieces were excellent for the price. Customer service was excellent.

Date of experience: June 17, 2022

Great communication from the stitching team
June 1, 2022
Previous review

Great communication from the stitching team.

Date of experience: June 1, 2022

I am pleased with my shopping experience so far
May 17, 2022
Previous review

I am pleased with my shopping experience so far. Variety of items is very good.

Date of experience: May 16, 2022
GB
1 review
0 helpful votes
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UK mirraw review
July 17, 2022
Updated review

Fine very happy with delivery not so much after sales or returns

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 16, 2022

Fine very happy
June 6, 2022
Previous review

Fine very happy

Date of experience: June 6, 2022
Canada
1 review
0 helpful votes
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HORRIBLE HORRIBLE SERVICE!
July 16, 2022

I ordered an abaya from them on May 1st which was supposed to be here 26th May. I am leaving for religious pilgrimage on June 17th and I needed this item with me on my trip, It was enough time to be here on time but. I still havent received it, They chose the worst courier in the world, Atlantic courier who never provide any updates, customer service is pathetic for Mirraw and now the item is God knows where, no one knows or tells me. They are not refunding me as well or atleast telling me when it is going to be here. I dont even need it if I wont get it on time for my pilgrimage.
NEVER BUY FROM THESE SCAMMERS!

Mirraw attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 16, 2022

From the business

Mirraw Online Shopping sites of Indian fashion wear for women, kids wear and men at best discounted prices including fastest delivery and low cost online shopping stores


mirraw.com
Founded in 2011
Mumbai, Maharashtra, India
+137
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