Mint MobileReviews 309

There's a reason they're so cheap. Terrible customer service. Impossible to contact them by phone or chat. 1'20" on chat. No answer. Tried calling. 20" on hold now. Reps are utterly incompetent. Rep disabled my sim by accident. 2 weeks no service.

Three days after installing the sim we had no internet. 45 minutes on the phone with "customer service". Unable to solve the problem. Refused to let us speak with a supervisor. Asked us to re-download their app. When I said I couldn't because I had no internet the guy said, "oh yeah, right." They mistakenly sent us a trial sim instead of the three-month sim we paid for. In the end, we canceled and went to T-Mobile. It may cost more, but my phone works.

When we signed up for Mint mobile everything went well we transfered from Sprint to Mint Mobile and Sprint didn't give then hardtime unlocking the cells all the process went nice and smooth, now we decided to transfer to Consumer Cellular because is wayyyy cheaper and more data. $ 75.00 for 3 lines with unlimited data plus we get a discount from AARP permanently not 3 months. We called to tell Mint mobile to unlock our cells and it takes from 24 to 72 hours to unlock it. This is crazy we all know it doesn't take that long. I hope this helps, something to think about before switching network.

So I was using my own phone, but it would never ring, but message and out call worked. I called
Aftre realizing problem, 6 days. They hang-up (phone) or disconnect (chat). Each time you reconnect you go through same routine, they say someone will call back. Request refund on activation.

Customer service is hard to connect through both chat and call. Worst plan and price. You can never imagine a worse provider like this with both bad product and customer service.

Infuriatingly poor experience trying to activate with mint. 4+ hours on the phone over 2 days and several customer service reps trying to transfer my number to mint. Absolute incompetence at every turn. Been on hold for 30+ minutes now just to get the PIN so can get my phone number back. STAY AWAY

I've been trying to get technical support for almost 3 hours now with no result. I am so happy I did not sign up for auto renewal! All I need from them is my account number so I can keep my phone number but they won't give it to me. I guess I will have a new phone number but I don't mind as long as I am not with this terrible company anymore. They truly suck! They don't even deserve a star!

After a loong time, I finally activated my phone and it said SOS and I couldn't make calls or text or anything. I spend MANY HOURS on chat they kept wanting to send me a code and I was like "I can't text!" I needed my account number to switch back to Red Pocket and they said only the "back office" could give me it and it would take 24 hours to get it. It's been 24 hours, I'm on chat again for a looong time and still have no phone service so decided to put this bad review up - I wonder how long it'll be before I get this account number so I can get out of Mint Mobile jail. Also they had a promo free unlimited for $15 but AFTER I signed up these pop ups appeared that I would only get 5 gb and have to pay $30 or more to get unlimited.

I renewed my 12 month plan today after two unpleasant long phone conversations with people you cannot understand and are no help. I was sent and email saying that if I renewed my 12 month plan I would receive two free moths free. The customer service representative told me that in order to receive the two months free I would have to send a screen shot of the email advertising the additional two free months but unfortunately after speaking with a supervisor I was told it was no longer available. This is false advertisement and mint mobile is a bunch of $#*!ing bogus bull$#*!.

Is not that cheap to have 0 customer service, is horrible the waiting for next agent is Eternal! And nothing gets resolved

I ordered my chip, first I couldn't get a number then with the help of several customer reps - they decided my phone was locked. I ordered an unlocked phone from an independent seller so a week later I call Mint -thislo

Time after several hours, I have an international phone and they could not help BUT they sure could keep my money because you can't get a refund after 7 days.[ 3 month payment]

If it were possible to give negative stars... I WOULD! Do not utilize Mint Mobile as your cellular carrier. My wife was gifted a phone that was not compatible with their service and she really liked the new phone, so I ported her number to a new carrier. When I contacted Mint Mobile in regards to a refund of the two remaining months of Prepaid service, I was told that since I did not cancel within 24hrs there would be no refund. Basically this companies policy is screw you, another person will replace you... criminals hiding behind an LLC. If you are late renewing they would cut you off immediately, cancel service and they are like "Thanks for your hard earned money, now (insert expletive here) off!"

Nothing gets done! I called and texted. Had two separate case numbers and the Reps you deal with can't do anything but waste your time! Biggest Mistake I've made… trying to switch!

5/29/23 Ordered eSIM and 3 months 5GB service package. Found eSIM incompatable with my phone, called same evening to alter order, SIM instead of eSIM. Reconfirmed SIM would be received in 2-3 days. They came and went, called on the fourth for a tracking#. No tracking number, may take another 2-3 days. Called 6/5 to cancel, I never received order or used service. Rep confirmed, SIM was never even sent out. Processed refund request, guaranteed refund would be issued as request was within 7 day refund guarantee. 6/7 received email denying refund request because out of 7 day timeframe. What!? I never received the product or used the service. How could I possibly be outside the tryout period? Appealed decision, explaining product never even shipped by the company and service never used. Request denied. This company is a scam. A menace to society.

Switched from Google fi because a friend insisted this was less expensive and better it was awful couldn't receive any calls in my house or at work no one could hear me waste of money

When I first signed up for mint mobile I signed up two phones. One business one personal. The first month was great. After that things went downhill. I deactivated my personal phone. It turns out that you only get 40 gigs of data including the 10 gigs of hotspot. I was using my mobile hotspot and I noticed that my data was clicking down also. So technically if you were to use all 10 GB of mobile hotspot you're only left with 30 gigs of data! Very very deceptive! Seems like I can't use my phone during the day. They deprioritize you so much from T-Mobile it's not funny! Text messages I send and receive don't always reveal the photos. Emailing with photos is terrible! But yet the speeds are very fast. That's what I don't understand about the buffering. My Mint app shows that I have data left but yet my phone is unusable. And yes I've tried everything that tech support suggests every month. I can't believe what Ryan Reynolds said about americans! Maybe that's why he sold mint mobile to T-Mobile for 1.35 billion dollars. So now we're all stuck back with one of the companies that we didn't want to be with to begin with! But I guess that's us stupid americans! Right ryan?

Had Mint Mobile for almost a year and the coverage was relatively good in larger cities but did not have any in smaller cities / towns. This was to be expected though, they tell you this within their Coverage map. We recently moved out of state to a location that was said to have had good to decent coverage, however, I hardly received any. Something to be wary of.

The price was really hard to beat and I'm typically connected to wifi anyhow, which is why we've stayed this long. Ultimately decided to switch to another carrier to get better coverage and upgrade to a new phone without paying for the entire cost immediately.

For those looking to make any cancellations, read the fine print thoroughly. We cancelled under the assumption that we could recoup the unused data from our automatic 3-month payment (had about 1-2 months worth of data unused). Come to find out that they will not refund any terminations past the 45 days upon the purchase even though you're paying for it monthly, quarterly, or annually depending on the plan you choose.

Ultimately, you get what you pay for. Price is hard to beat, service / coverage is mediocre. Customer support is great / easy to get ahold of. Refund policy is garbage.

Terrible terrible terrible customer service and service. I would not recommend them. They are a money-making, rip-off scam. They will never give you a refund. Customer service is all non-English speaking people and keeps reading the script again and again instead of listening to customer concerns and trying to help and resolve or get the supervisor's help.

Long story short… I'm 60 years old and finally found a need for a cell phone. I won't use it much so I decided to go with the cheapest plan possible which is $15 a month from mint mobile. I purchased a phone and a one year plan from them, could not connect the phone to their network, got pissed off and returned the phone. Apparently at some point I put in a lock code for the screen which I do not recall doing and now they won't refund my money. $531 down the drain and mint mobile won't even return email requests. I'm looking for a lawyer to sue them, which would also be my first lawsuit, so if anyone knows any good lawyers for such a case… Feel free to pass the information on, lol!

Customer service is via a chat bot or phone call only. Just plan on spending a lot of time on hold while you wait for a representative to look up your case to give you an update… Every time you call them when they haven't called you back! Mint sucks… Ryan Reynolds sucks… I hope he made enough money on it before they sold out to T-Mobile!