Mint MobileReviews 309

I signed up for phone service with Mint Mobile on 8/5/23. They, unfortunately never provided the service. Over the span of 3 days, I spoke to several customer service representatives and spent several hours trying to get help with the issue. On 8/7/23 I called Mint Mobile again and a CSR reassured me that my requested cancellation was successful and I'd be receiving a confirmation email. I never got that email. When I finally was contacted on 8/12/23 by Mint Mobile, they informed me that my cancellation was denied due to being outside their 7 day window of cancellation, which is false and even documented in the email they sent me as taking place on 8/7/23. It does not appear to be an error, but rather, unethical business practices. I plan to follow up with the better Business Bureau.

They couldn't install esim on an iPhone 13. They tried twice, then I requested a physical sim. When it arrived it wouldn't work, invalid authentication code. By now 9 days passed. They figured out what to activate and I finally had service, it lasted 2.5 days. Service then cut out, the claimed it was a local outage, not true. A family member lived 2 miles from my house, and they had service. So, I canceled service and requested a refund... They denied my refund due to being past the 7-day trial period. I never got the service activated until they figured out how to provide me with cellular service.
AVOID THIS COMPANY AT ALL COSTS!

I tried to transfer our service on 2 phones to TMobile.They are still trying to release the phones it's been over 48hrs---Mint ported our phone numbers to TMobile and cut our service- but didn't unlock the phones We have been without cell service for 2 days. Mint claims it can take up to 72hrs to release the hold on our already paid in full phones! Why! Why would they cut off service or transfer the lines prior to releasing the hold on the phone. I have a family member who has significant medical needs and has appts today and I needed a cell phone but they don't seem to care.

First, Custom Service script is to do the least they can and will hang up on you.DO NOT PAY FOR the yearly service. Sure, it will work for the first month, trap you in past their return time and boom...NO MORE SERViCE you paid for that hasn't come up yet. Plan to spend your quality time to deal with ignorant thrives that are trained to steel your MONEY and TIME.

Mint mooble was good but now it is #1 the LTE was not even decent enough! And for a couple weeks now I haven't been able to receive SMS text Messages I want a Refund!

I am hesitant to recommend Mint Mobile after a few horrendous customer service experiences. The service itself is good. I have not had network issues and have the reception I expected. But the customer service... is on a completely different level of horrible. They take forever to pick up the phone, hang up on your when they don't have the answer, have no idea what they are talking about, and promise they will call you back and never do. One a single issue I had people tell me about ten different answers. The referral program is a complete scam- they make it sound easy yet there are a million different excuses they will use to not give you the referral bonus. It took me probably 6 hours of phone calls from multiple family members to sort out getting the referral bonus, only to find out I didn't qualify because they had to call customer service for support when they were setting up their account(?). I clearly referred these two people so on premise, they should have just given the referral bonus as they as a company would've been missing out on <$200. Overall, I would no longer recommend Mint due to the low-quality customer service and untrained employees that are manning the support lines.

Customer service is an absolute joke, the Indian Men they have working for them are extremelyrude and misogynistic. They will take your money but not provide service. They bait and switch! $15 a month turned into $25 a month. Avoid at all costs! You truly do get what you pay for, this entire operation is entirely worthless.

I have received 80 telemarketing calls since I switched to mintmobile. Someone in their establishment is making extra $ selling our phone numbers. I'm leaving ASAP.

Download speeds of 1.5 mbps. Site said "excellent service" for my zip code. Switched today. Called support and was told there was an outage in Omaha back in July. I asked "Nebraska?!" He said that is what it was showing for my reason for slow service. I LIVE IN GEORGIA! He recommended that I switch back to my old carrier. Total sh*# show. I spent hours transferring mine and my husband's phones over. Wish they allowed for 0 stars.

Tried for over 24 hours to activate service and was never able to do so. Customer service takes forever to get in touch with a human and when you do that human is only capable of following a script and cannot actually help or even think logically. Stay far away. Took over 30 minutes to even try to get my account number and pin to transfer to another service and I still have not received it.

I am vision impaired, they said the phone would be specially set up for me out of the box, it wasn't, then they said they would send a return label, they didn't even after calling 4 times and each person giving me a different story about the back room,etc
Very dishonest company

They ghosted me. Never, ever...not one time actually answered their help line. Stayed on hold for hours. Never responded to one email. Never helped with chat nor social media requests for help. My phone has Mint as its carrier but their own SIM will not work. They refuse to send me another SIM, activate this one or give me a refund. They literally just stole my $150.00 and will not respond to my repeated requests for assistance. If anyone would like to jump on board I started mintclassaction.blogspot.com

I had ATT for 20 years, I was paying approximately $200 each month. I recently retired and wanted to look at all my expenses and cut back where possible. I don't use much data, maybe 2 G per month. I use WI-FI at home and 5G when out and about. I live in Maui Hawaii, I switched 3 months ago to Mint Mobil, my wife and I both were a little nervous about switching but thought we had noting to lose by giving it a try.

We had a few bumps getting through the initial process switching our numbers and initial setup, ATT had issues releasing our numbers, to my SURPRISE the MINT Mobil customer service was very efficient, they asked for some info and called ATT directly for us. A few days later everything was up and running perfectly. I,m in my 60's and have never been so excited and happy, I paid $15 per month per phone, I've NEVER had a problem with my service!

So to recap I'm now spending $30 per month for 2 phones, I'm saving $170 per month on my cell service, I'm going to sign up for 12 months for $360 (2 lines) and SAVING $2,140 per year. And we experience better service in remote areas than we did with ATT!

I don't usually write reviews but I've NEVER been so happy with anything in my life!

If I'm being 100% honest my only issue with MINT is that sometimes I have a hard time understanding some of the customer service employees who have a thick accent

But saving over $2,000 a year I'm OK with it.

BEST DECISION i've EVER MADE!

They checked my phone for compatibility before my switch. My phone was incompatible and they refused a refund.

My data did not work for 1 week long. Support were just creating tickets, they close them with words: we checked - everything is fine. They do not think, do not collaborate at all, they following their procedure not matter does it make sense or not. I personally having long engineering background saw where the actual issue was, but they did not listen, their support do not care at all. I asked for refund, they declined, because "base on their system I v used 25% of data", but in fact the issue was in their counter itself, they were limiting my speed because of their bug. But they do not debug, because they do not care if you leave or not. If you tell them you do want their service anymore- they will not ask, they are not interested. You may purchase their service, it is cheap, but it is cheap not because of their effectiveness. It is a bad service.

Went to Mint Mobile web site and it said there was great service. Ordered trial sim only to find 0 coverage in my area!

Do not go with mint mobile they are the worst with customer service is one of the worst they do not care about anything other than making money and lining their pockets while you're suffering not able to make phone calls or get texts or calls their SIM cards are defective and they are not workable

On July 13,2023 I made a phone call to speak with someone live who could sound like they knew and understood that I was making a payments for a specific phone number ( a family member). The online chat was terrible and inefficient. The man I was speaking to who sounded like he was from India seemed like he understood what I was making a payment for. During the phone call he transferred me to their automated system to take a debit card information and the associated phone number was connected with the transaction. The system informed me that the transaction was successful. The deduction was posted on my banking statement some days later but my service was disconnected anyway. I called customer service and spoke to a female who identified herself as Kim, who too sounded like she was from India. I explained that I was calling because despite my payment, I had no service. She began to speculate that maybe I did not complete the payment or that maybe the phone call was disconnected or interrupted when I tried to pay. I explained that I surely knew this was not the case and explained why. She put me on hold a few times and when she returned the last time she explained that she was going to escalate the inquiry tot he administration and that she would return my phone call in twenty minutes and explain to me what she would have found out. She NEVER called me back nor have I recieved anything by email nor any other notifications days later. I filed a complaint with the FCC and FTC and the State of Florida about this matter. Essentially, they took my payment and never gave me my service. I would post my bank statements showing this but how do I prove to a reader that I still don't have service? - Well, don't trust this service provider. This is it for my patronage. BEWARE!

The price is great and I get great service. However when I switched, my phone would not work for the first 3 days. My daughter also had the same problem. Customer service was able to fix it but then the next day, her data didn't work. It seems to work itself out after a few days, but it's still frustrating

STEER CLEAR! MINT MOBILE IS A BOT SCAM THAT TAKES YOUR MONEY AND NEVER RECEIVE PRODUCT OR SERICE OR RESPONSE. AWFUL SCAMMING COMPANY WITH ABSOLUTELY NO EXCUSE TO RIP OFF THE CONSUMERS! FILE COMPLAINTS NOW! THEY ARE RIPPING PEOPLE OFF LEFT TO RIGHT!
STATE ATTORNEY GENERAL OFFICE- CALIFORNIA COMPLAINT FILED 7/24/2023
BBB- COMPLIANT FILED 7/24/2023
RIP-OFF REPORTS-COMPLAINT FILED 7/24/2023
STATE ATTORNEY GENERAL UTAH- COMPLAINT FILED 7/24/2023
THE ONLY RESPONSE YOU WILL GET BACK IS ONE (1) EMAIL FROM: KEISY DEL ROSARO BALBUENA- NOW MINT MOBILE AKA T-MOBILE IS THIS REALLY AN EMPLOYEE OFF YOUR'S? OR SOUNDS LIKE PART OF YOU BOT SCAM RIPPING OFF MILLIONS OF AMERICANS! SHAME ON YOU