Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of MiniInTheBox

MiniInTheBoxReviews 2,349

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.


miniinthebox.com
Founded in 2009
Beijing, NY, China
+130
How would you rate MiniInTheBox?
grey stargrey stargrey stargrey stargrey star

MiniInTheBox Reviews Summary

The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.

This summary is generated by AI, based on text from customer reviews

service
276
value
262
shipping
273
returns
197
quality
249

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
Follow Katarina S.
Unfollow Katarina S.
Share Review
Report Review

The earings were bigger than anticipated, so I love them even more! Good quality and great value for this price. One of my faves so far!

Date of experience: August 18, 2014
Denmark
1 review
1 helpful vote
Follow TANVEER B.
Unfollow TANVEER B.
Share Review
Report Review

Very good product and fast shipping
August 18, 2014

Very good product and fast shipping.
I like miniinthebox very much

Date of experience: August 18, 2014
Croatia
1 review
0 helpful votes
Follow Romana M.
Unfollow Romana M.
Share Review
Report Review

I had great experience with all items I bought.
Delivery condition, exact discription as in real and delivery time.
Of course, the price also.

Date of experience: August 18, 2014
Portugal
1 review
1 helpful vote
Follow Manuel F.
Unfollow Manuel F.
Share Review
Report Review

So far I'm pretty pleased with MiniInTheBox even though some of the products I've ordered stopped functioning, but still, most of them had me satisfied.

Date of experience: August 18, 2014
Hungary
1 review
2 helpful votes
Follow Chris J.
Unfollow Chris J.
Share Review
Report Review

Great service, product as announced. I do recommend them!

Date of experience: August 17, 2014
Hungary
1 review
0 helpful votes
Follow Zsolt N.
Unfollow Zsolt N.
Share Review
Report Review

Products are not the best quality, but cheap.
Shipping is fast.
Support is kind and polite.
I recommend.

Date of experience: August 16, 2014
Brazil
1 review
1 helpful vote
Follow Luciano M.
Unfollow Luciano M.
Share Review
Report Review

MiniInTheBox is likely the best website to buy all kinds of things, i have never been disapointed by them, because it is always a good service with a good transportation too. I really recomend this website to you guys.

Date of experience: August 16, 2014
GB
1 review
1 helpful vote
Follow michaela g.
Unfollow michaela g.
Share Review
Report Review

Whilst shopping at Minlinthebox I received an excellent service, with a choice of good quality products at affordable prices for all customers. When I received my purchases I was happy as they were in good condition and what I expected.
I would recommend this website to my family and friends as I have had a enjoyable experience whilst hopping and would shop here again.

Date of experience: August 16, 2014
Connecticut
1 review
1 helpful vote
Follow Victoria R.
Unfollow Victoria R.
Share Review
Report Review

I just brought one item, and my overall experience with this website is great, i love all there items and its all cheap. I can't stop going back on this website. LOVE IT!

Date of experience: August 15, 2014
South Carolina
2 reviews
4 helpful votes
Follow Marie V.
Unfollow Marie V.
Share Review
Report Review

Extremely fast shipping as well as replying to any questions. The perfect price as well as every single you could ever want or need they have! In just about every color as well as! Give them a try as you won't be disappointed in any item you purchase!

Date of experience: August 15, 2014
Ireland
1 review
2 helpful votes
Follow Thomas M.
Unfollow Thomas M.
Share Review
Report Review

Excellent company to do business with everything bought is exactly as it said on the package. Highly recommend to anyone

Date of experience: August 15, 2014
Denmark
1 review
0 helpful votes
Follow YAMSANI R.
Unfollow YAMSANI R.
Share Review
Report Review

It is pretty surprising and interesting to buy the lovely products on a cheap price

It is worthy to buy laying back on our bed and that too with loads of satisfaction

Date of experience: August 15, 2014
Finland
1 review
0 helpful votes
Follow Pirkko K.
Unfollow Pirkko K.
Share Review
Report Review

Erittäin luotettava ja hyvä nettikauppa!

Date of experience: August 15, 2014
Washington
1 review
2 helpful votes
Follow jaron g.
Unfollow jaron g.
Share Review
Report Review

Very good, and i got my item very fast and i love it!

Date of experience: August 15, 2014
Mozambique
1 review
0 helpful votes
Follow Helena P.
Unfollow Helena P.
Share Review
Report Review

So far I have placed 2 orders with light in the box and am happy with the level of service. Communication is great and their team is always ready to assist with my queries.

Date of experience: August 15, 2014
Lithuania
1 review
0 helpful votes
Follow Mantas L.
Unfollow Mantas L.
Share Review
Report Review

Highest quality communications, good quality products and really nice assortment

Date of experience: August 15, 2014
GB
1 review
0 helpful votes
Follow Vicky B.
Unfollow Vicky B.
Share Review
Report Review

Love my new phone case, only thing was it took a little while to arrive.

Date of experience: August 15, 2014
Sri Lanka
1 review
0 helpful votes
Follow Ravi P.
Unfollow Ravi P.
Share Review
Report Review

Very easy transaction
August 15, 2014

Very easy transaction. Timely delivery. Didn't have to query about delivery as been with other vendors. Thank you.

Date of experience: August 14, 2014
Malaysia
1 review
0 helpful votes
Follow NurFadhilah A.
Unfollow NurFadhilah A.
Share Review
Report Review

I buy battery cover for my S4 and I'm very satisfied with it.

Date of experience: August 14, 2014
Brazil
1 review
0 helpful votes
Follow priscilla h.
Unfollow priscilla h.
Share Review
Report Review

Miniinthebox is a good site to buy things mainly cases for cell phones

Date of experience: August 14, 2014