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MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
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The earings were bigger than anticipated, so I love them even more! Good quality and great value for this price. One of my faves so far!
Very good product and fast shipping.
I like miniinthebox very much
I had great experience with all items I bought.
Delivery condition, exact discription as in real and delivery time.
Of course, the price also.
So far I'm pretty pleased with MiniInTheBox even though some of the products I've ordered stopped functioning, but still, most of them had me satisfied.
Great service, product as announced. I do recommend them!
Products are not the best quality, but cheap.
Shipping is fast.
Support is kind and polite.
I recommend.
MiniInTheBox is likely the best website to buy all kinds of things, i have never been disapointed by them, because it is always a good service with a good transportation too. I really recomend this website to you guys.
Whilst shopping at Minlinthebox I received an excellent service, with a choice of good quality products at affordable prices for all customers. When I received my purchases I was happy as they were in good condition and what I expected.
I would recommend this website to my family and friends as I have had a enjoyable experience whilst hopping and would shop here again.
I just brought one item, and my overall experience with this website is great, i love all there items and its all cheap. I can't stop going back on this website. LOVE IT!
Extremely fast shipping as well as replying to any questions. The perfect price as well as every single you could ever want or need they have! In just about every color as well as! Give them a try as you won't be disappointed in any item you purchase!
Excellent company to do business with everything bought is exactly as it said on the package. Highly recommend to anyone
It is pretty surprising and interesting to buy the lovely products on a cheap price
It is worthy to buy laying back on our bed and that too with loads of satisfaction
Erittäin luotettava ja hyvä nettikauppa!
Very good, and i got my item very fast and i love it!
So far I have placed 2 orders with light in the box and am happy with the level of service. Communication is great and their team is always ready to assist with my queries.
Highest quality communications, good quality products and really nice assortment
Love my new phone case, only thing was it took a little while to arrive.
Very easy transaction. Timely delivery. Didn't have to query about delivery as been with other vendors. Thank you.
I buy battery cover for my S4 and I'm very satisfied with it.
Miniinthebox is a good site to buy things mainly cases for cell phones
Answer: Just Block the email, that's what I did.
Answer: I just dragged their email into my spam folder. The filter on my account then did the rest.
Answer: I had a delivery problem with them, didn't get all the stuff i paid for with Paypal. As soon as I contacted Paypal to complain, Miniinthebox refunded me very quickly for the missing items. They fear Paypal it seems...
Answer: They don't want you to contact them. Period! Nobody should order anything from this company!
Answer: And then after first time u send tickets and it still is not corrected there is no more tickets to send. It is a sham
Answer: Dear customer, We apologize for the problem you have. As for your case, please kindly log in your account and submit a ticket to contact our after sales customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/knowledge-base/c1228/?prm=1.34.146.0
Answer: Dear customer, We are sorry for the concern. Could you please provide us with your Order Number or your Full Name so we can check it for you? Thank you for in advance.
Answer: Dear customer, You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Answer: I am really sorry for this unusual situation. I feel really sorry for any confusion about tax. Please allow me to remind you that this matter is well discussed on our F. A. Q section, as you may see at https://bit.do/litb-tax In fact, since the first year we've established our company, we noted that taxes under some countries can be heavy. That's why we created an insurance against tax, available at checkout to orders from most Countries. You can easily add it when you place your order. Please check this example out: https://bit.do/tax-insurance I really appreciate your time and comprehension. If you need anything else, please let me know and I will do my best to assist you.
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