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From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
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Service was very good. I recieved almost all my stuff within 3 workdays, nice price and good value
Arrived fast and seems very durable. Picture quality is great as well. I hope to use this during my vacations.
So far I have had a wonderful experience with purchasing my puppy's clothes. The quality is excellent as long as I do exspedited shipping it doesn't take so long. Also anytime I've had any issues they have gotten right back to me.
Muito boa, todos produtos perfeito, e de um valor legal. Ja comprei muitas coisas no sait minithebox, e de confiança e sempre estarei comprando
Mini in the box is awesome! Their customer service is VERY understanding and they value their customers first
Good products at good prices. Excellent customer service - on the off-chance that you don't get your delivery or are unsatisfied, I've found that refunds are issued with no fuss and the staff goes out of their way to resolve issues to the satisfaction of their clients, organizing reshipments and refunds as necessary, which is great when the postal office can be a bit dodgy. There is also a very wide selection of products to choose from and super water shipping is always free!
Miniinthebox is an amazing site that as everything you need at a fraction of the cost but still maintain excellent quality. Its also free p&p. I would recommend this site to anyone, All my friends are using it now
Very good item and fast delivery this item is good and also a very cheap item at a good price
Cheap but good products. Free delivery is not the fastest, but it's ok. Overall a good website.
I've bought 5 watches from Mini In The Box, and each time i have been
More than satisfied with the experience and therefore would have no doubt
In recommending them.
Love miniinthebox, good items with the best price.
Great customer service, and quality products. Love buying things online from them.
I have had a good experience with MiniInTheBox. Few errors but they were very respondent and quick to get back. Was skeptical at first but they have great products and great prices. Definitely will order from them again!
What a wonderful website with free shipping and multiple languages.
They send what they offer, in time and in perfect conditions.
I really liked how cheap and fast the products are sent.
I totally recommend to my friends.
I found out about this site from a friend and i am very pleased. I bought a lot of phone cases, ipad cases which i love. Also some bracelets and necklaces very cute. I received them in a short time and this was great. I can always find cheap products!
I have purchased excellent merchandise from MiniInTheBox. I love their items and cant stop shopping on their site. Their stuff is very affordable and has a wide variety too choose from it is a pleasure doing business with them, and if their is any problems they are very quick to respond and solve the problem :)
Real superb helpdesk. Products are always delivered on time and the quality is good. I'd recommend (and i already have) this site to everyone i know.
Every time i have ordered mini in the box it has been great, always got what i ordered and anytime i had a problem they fixed it quickly very awesome site
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members