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MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
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All good products and, delivery packing also very good and safety packing system.
Overall, I was very satisfied with my experience. The website was easy to use and I received my package earlier then planned. I would use MiniIn TheBox again!
I ordered 5 products, I was satisfied with 4 of them. The one that I had trouble with lost it's use within the day I got it, but the other products were wonderful. Delivery was on time.
I love Miniinthebox! It's affordable and it ships on time and it's convenient.
Have bought several items from MiniInTheBox and was never disappointed with what i bought. Everything was well packaged and worked as described.
Will continue to buy from them for a long time.
Highly Recommended!
Great product, my 16 year old son use this gloves everyday, but everyday!, when he's riding his bicycle, and it made with a durable material, I has been washed and dried in the machine and its in perfect condition!
Demorou hum pouco, EM Torno de hum Mês e pouco, porem PRODUTO Chegou los Ótimo estado, super recomendo. PODE comprar com Segurança, o PRODUTO Demora Para chegar, Mais Chega.
First time bought at MiniInTheBox. Great goods, awesome prices and fast processing and shipping time. Also instead of dx - all items shipped at once!
Their customer service is amazing! I love shopping from their site.
The delivery is super fast! They provide free shipping with any order and you can also enjoy free expedited shipping if you spent $35 or more! They provide a wide variety of products such as accessories for Apple products and little gadgets. The prices are very resonable and the products are in good quality. I recommend buying phone cases in this site cuz they got a lot of stylish and adorable cases with cheap prices!
Here is your previous review from our site for your reference: This is a pair of gorgeous earings, look like a real diamond and sapphire, match my daimand and sapphire ring, necklace and bracelet. I just love them.
I've make a few orders in Mini in the box and every time they surprise me again and again. Their service is amazing, they have very good prices and they are quick in customer services.
I suggest this web site to all my friends.
It was very fast shipping and very good service.
Thanks a lot.
What a excellent products they have. And the service is very good and I love to buy from the.
I bought many items from Miniinthe box. World wide free shipping.Its great. I delivered every item on time.Its very cheap and good quality. I satisfied about their service and i recommend for everyone. I have 3 years experiences with them.
In my experience for nearly ten years of online shopping so far this is the best website I have ever used! The delivery never took more than a 2-3 weeks, even on holidays like a Christmas and New Year, the customer service always respond in 24 hours, even in the weekends, and their prices are just unbeatable! All orders over $35 receive free expedited shipping, customers often receiving rewards and credits for a $5-6 and more, and the monthly promotions and coupons make the purchases even cheaper, so this is the right online store for you - cheap, secure and reliable for everyone!
Shipping was faster than I expected. Love this product it is hands down the best facial hair removing device I've used.
Excellent CUSTOMER SERVICE, QUICK RESPONSES. BEAUTIFUL EARRINGS, EXCELLENT CONDITIONS, THIS ARE A GREAT ACCENT TO MY COLLECTION OF CUSTOM JEWELRY
I bought 5 watches from MiniInthebox and my experience was the positive one. All watches looks really beautiful and the price range of the products are pretty low compared to the Quality of the watches. The free expedited shipping from the company is also very Generous I will definitely recommend this website to all my family and friends and will shop from them in the future.
Have been using Mini in the box for some years now and they are very easy to deal with and have sorted any issues with ease. They are the only site I currently use.
Answer: Just Block the email, that's what I did.
Answer: I just dragged their email into my spam folder. The filter on my account then did the rest.
Answer: I had a delivery problem with them, didn't get all the stuff i paid for with Paypal. As soon as I contacted Paypal to complain, Miniinthebox refunded me very quickly for the missing items. They fear Paypal it seems...
Answer: They don't want you to contact them. Period! Nobody should order anything from this company!
Answer: And then after first time u send tickets and it still is not corrected there is no more tickets to send. It is a sham
Answer: Dear customer, We apologize for the problem you have. As for your case, please kindly log in your account and submit a ticket to contact our after sales customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/knowledge-base/c1228/?prm=1.34.146.0
Answer: Dear customer, We are sorry for the concern. Could you please provide us with your Order Number or your Full Name so we can check it for you? Thank you for in advance.
Answer: Dear customer, You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Answer: I am really sorry for this unusual situation. I feel really sorry for any confusion about tax. Please allow me to remind you that this matter is well discussed on our F. A. Q section, as you may see at https://bit.do/litb-tax In fact, since the first year we've established our company, we noted that taxes under some countries can be heavy. That's why we created an insurance against tax, available at checkout to orders from most Countries. You can easily add it when you place your order. Please check this example out: https://bit.do/tax-insurance I really appreciate your time and comprehension. If you need anything else, please let me know and I will do my best to assist you.
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