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MiniInTheBoxReviews 2,349

3.4

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From the business

MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.


miniinthebox.com
Founded in 2009
Beijing, NY, China
+130
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MiniInTheBox Reviews Summary

The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.

This summary is generated by AI, based on text from customer reviews

service
276
value
262
shipping
273
returns
197
quality
249

We monitor reviews for authenticity

Sri Lanka
1 review
0 helpful votes
Follow Chanaka P.
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All good products and, delivery packing also very good and safety packing system.

Date of experience: August 14, 2014
New York
1 review
1 helpful vote
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Overall, I was very satisfied with my experience. The website was easy to use and I received my package earlier then planned. I would use MiniIn TheBox again!

Date of experience: August 14, 2014
Nevada
1 review
0 helpful votes
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I ordered 5 products, I was satisfied with 4 of them. The one that I had trouble with lost it's use within the day I got it, but the other products were wonderful. Delivery was on time.

Date of experience: August 14, 2014
Canada
1 review
0 helpful votes
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I love Miniinthebox!
August 15, 2014

I love Miniinthebox! It's affordable and it ships on time and it's convenient.

Date of experience: August 14, 2014
Minnesota
1 review
1 helpful vote
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Have bought several items from MiniInTheBox and was never disappointed with what i bought. Everything was well packaged and worked as described.

Will continue to buy from them for a long time.

Highly Recommended!

Date of experience: August 14, 2014
Texas
1 review
0 helpful votes
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Great product, my 16 year old son use this gloves everyday, but everyday!, when he's riding his bicycle, and it made with a durable material, I has been washed and dried in the machine and its in perfect condition!

Date of experience: August 14, 2014
Brazil
1 review
2 helpful votes
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Demorou hum pouco, EM Torno de hum Mês e pouco, porem PRODUTO Chegou los Ótimo estado, super recomendo. PODE comprar com Segurança, o PRODUTO Demora Para chegar, Mais Chega.

Date of experience: August 14, 2014
Portugal
1 review
1 helpful vote
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First time bought at MiniInTheBox
August 17, 2014

First time bought at MiniInTheBox. Great goods, awesome prices and fast processing and shipping time. Also instead of dx - all items shipped at once!

Date of experience: August 14, 2014
Canada
1 review
0 helpful votes
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Their customer service is amazing!
August 13, 2014

Their customer service is amazing! I love shopping from their site.

Date of experience: August 13, 2014
New York
2 reviews
1 helpful vote
Follow SauLing T.
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The delivery is super fast!
August 14, 2014

The delivery is super fast! They provide free shipping with any order and you can also enjoy free expedited shipping if you spent $35 or more! They provide a wide variety of products such as accessories for Apple products and little gadgets. The prices are very resonable and the products are in good quality. I recommend buying phone cases in this site cuz they got a lot of stylish and adorable cases with cheap prices!

Date of experience: August 13, 2014
South Carolina
1 review
0 helpful votes
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Here is your previous review from our site for your reference: This is a pair of gorgeous earings, look like a real diamond and sapphire, match my daimand and sapphire ring, necklace and bracelet. I just love them.

Date of experience: August 13, 2014
Greece
1 review
1 helpful vote
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I've make a few orders in Mini in the box and every time they surprise me again and again. Their service is amazing, they have very good prices and they are quick in customer services.
I suggest this web site to all my friends.

Date of experience: August 13, 2014
Maldives
1 review
1 helpful vote
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It was very fast shipping and very good service.
Thanks a lot.

Date of experience: August 13, 2014
Sri Lanka
1 review
0 helpful votes
Follow Chaminda H.
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What a excellent products they have
August 13, 2014

What a excellent products they have. And the service is very good and I love to buy from the.

Date of experience: August 12, 2014
Sri Lanka
1 review
0 helpful votes
Follow Rismiya N.
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I bought many items from Miniinthe box. World wide free shipping.Its great. I delivered every item on time.Its very cheap and good quality. I satisfied about their service and i recommend for everyone. I have 3 years experiences with them.

Date of experience: August 12, 2014
Bulgaria
2 reviews
6 helpful votes
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In my experience for nearly ten years of online shopping so far this is the best website I have ever used! The delivery never took more than a 2-3 weeks, even on holidays like a Christmas and New Year, the customer service always respond in 24 hours, even in the weekends, and their prices are just unbeatable! All orders over $35 receive free expedited shipping, customers often receiving rewards and credits for a $5-6 and more, and the monthly promotions and coupons make the purchases even cheaper, so this is the right online store for you - cheap, secure and reliable for everyone!

Date of experience: August 12, 2014
Maryland
1 review
0 helpful votes
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Shipping was faster than I expected
August 13, 2014

Shipping was faster than I expected. Love this product it is hands down the best facial hair removing device I've used.

Date of experience: August 12, 2014
Tennessee
1 review
0 helpful votes
Follow CARMELINA P.
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Excellent CUSTOMER SERVICE, QUICK RESPONSES. BEAUTIFUL EARRINGS, EXCELLENT CONDITIONS, THIS ARE A GREAT ACCENT TO MY COLLECTION OF CUSTOM JEWELRY

Date of experience: August 12, 2014
Australia
1 review
1 helpful vote
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I bought 5 watches from MiniInthebox and my experience was the positive one. All watches looks really beautiful and the price range of the products are pretty low compared to the Quality of the watches. The free expedited shipping from the company is also very Generous I will definitely recommend this website to all my family and friends and will shop from them in the future.

Date of experience: August 12, 2014
New Zealand
1 review
0 helpful votes
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Have been using Mini in the box for some years now and they are very easy to deal with and have sorted any issues with ease. They are the only site I currently use.

Date of experience: August 12, 2014