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From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
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I have used this service several times. The products value for many. The orders sometimes are not received at all. Costumer service always properly resolves the problems in the basis on your decision.
Good prices, quick despatch. Items well packaged and delivered well within the stated times. I cannot fault MiniInTheBox.com. My review of the Neodymium magnets I purchased:
Strong for their size, not to brittle like some Neodymium magnets can be. Very happy. Arrived in around 7 working days on free delivery.
Very good service, great communications and promptness in solving issues. Definitely recommended.
Great, easy way to buy gifts and gadgets.
I've already recommended this site to others.
So far I've only had good experience. All the products are just like on the photos and delvery is fast.
Good condition, quick shipping, thanks for gift, excellent buying experience. I hope buy another one as soon as possible.
Since I found this website and have been shopping on it I have found the goods of good value and price reasonable. Miniln The Box has a wide variety of items for good value. I have had many comments as to where I have brought that and of course tell them straight away.
Estou muito satisfeita! Até o momento, todos os pedidos que fiz chegaram em perfeito estado. Apesar de as entregas demorarem um pouco, eu gostei muito do site e pretendo continuar comprando nele.
I hope miniinthebox and me will have a long cooperation:-)
I am very happy because i bought things from miniinthebox webshop.
When I buy from Mininthebox, I always receive godds in very good condition and in prompt time. I am very sadicfied with all the products bought from Mininthebox and look forward to buy in the future. Keep up the good work. Regards
The item was delivered in time and in a good package.
Cheap stuff and huge variety of stocks to select from.
Aucun problème produit bon rapport qualité prix rien à redire je recommande ++++
I've made many orders from MiniInTheBox and always been very happy with everything - the shipping, payments, price and quality of the products. I warmly recommend MiniInTheBox for anyone who needs stuff for their phones, likes cute jewellery, wants to try fake lashes etc... Just go and see the website, the selection is huge.
Great! I bought a reading light and its a completely new way of reading at night. Product came with a few scratches thought... =/
But the delivery was really fast!
Excellent site for seeking and purchasing cool gadgets. I use it frequently and i definitely recommend it...!
Very good experience. Tried using a similar local item but it was not suitable. The item supplied by MiniInTheBox was good quality. Will use their service again.
All my packages came on time with no additional fees and was very happy with the results that everything was correct
I have ordered from this site 4 or 5 times. I have been satisfied with every item I have gotten except one. I reported
This immediately to customer service and was very satisfied how it was handled. Love the prices I am on a very fixed income
I must admit ive had quite a few problems with chinese sellers and had to get my money back, But finding miniinthebox ive had no problems at all every order ive made the purchase arrives normaly within 12 days and i live in GUERNSEY THE CHANNEL ISLANDS, Boy one cant beat that for service can one, All i want to say is [WELL DONE MINIINTHEBOX] Keep it up.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members